Precise ELA Telescoping Mod by Super-T!

[Cucco]

Most things, I am not as good as I used to be. Age, illness, life, etc., have taken their toll.

But, I have so much more patience!

It's all good! Happily waiting!

 

[vaptamist]

I'm certainly going to stick it out and wait for my ELA to arrive (I'm already 6 weeks in) but I think it is somewhat disingenuous to post "10-12 weeks lead time" on the order page for the ELA when Super-T knows very well that lead time is in fact closer to 24 weeks. That's a long time to have ~$200 tied up with nothing to show for it.

I know the ELA is a good mod but had I known I would be waiting up to 6 months before seeing it I probably would have passed and bought a different mod of similar quality and it would be in my hand right now.

I see you in this thread pretty frequently - I think shipping times have been plenty transparent in this thread and also the shipping thread that David updates periodically. Not sure what your point is. Are you upset that he hasn't gone back and revised the wait time on the web page for an item that is not even available for pre-order anymore? He's also been very clear that he is not holding anyone's money for ransom and that you could, and still can cancel at any time with no questions asked.

 

[Tanrichguy]

Not everyone who buys a ELA is a member of a forum. I came to this thread after I ordered the ELA. You don't think the information should be accurate on the site where the item is sold? That someone should magically know to come here and check?

I'm not saying I'm giving up my spot. I am saying that the information on the website where the device is sold should be accurate.

 

[anavidfan]

Hmmm , didnt think of that. Maybe there should be a link on the website , something like : for up to date information of production status, etc. ecflink.

 

[vaptamist]

Not everyone who buys a ELA is a member of a forum. I came to this thread after I ordered the ELA. You don't think the information should be accurate on the site where the item is sold? That someone should magically know to come here and check?

I'm not saying I'm giving up my spot. I am saying that the information on the website where the device is sold should be accurate.

So you're saying you want the product description for an item that is no longer for sale to be updated?

 

[Magic Dragon Puff]

We must endeavor to persevere.

 

[Tanrichguy]

So you're saying you want the product description for an item that is no longer for sale to be updated?

Ah but it is still for sale. Every time someone who is sick of waiting drops out.

Weren't there some up for sale in the last few weeks?

 

[Tanrichguy]

And yes, the website should be updated. Not every vaper belongs to a forum. Why not update the site? Is it better to wait for an email saying "I ordered ELA 12 weeks ago and have heard nothing", only to get a response from super-t saying "sorry but its really double that time"? Better to manage expectations from the get go.

 

[vaptamist]

So updating a product description for an item (that is clearly written and identified as an estimate) on a website, that may or may not be for sale depending on whether or not someone cancels their pre-order, and then may or may not be purchased by someone who is well aware of the current shipping status (more likely they are, since the people in this thread are checking several times a day to see if they can get lucky and find a cancelled one available), is your opinion of what is top priority for super-t at the moment? I'm not saying that up to date accurate information, even on no longer in stock items isn't a nice to thing to have. It just seems awful nitpicky, like you're getting antsy that your order placed less than 2 months ago isn't here yet, and you just want to vent.

I think a cool flash intro to the website would be cool to have as well, but I'd rather they worked on getting product out than nitpick details on the website that are pretty inconsequential.

 

[Tanrichguy]

Lets look at this another way.

David is often on the forum updating us as to lead times and production status. He knows how long it takes to produce these products. Why do they not update their official website?

It would have been very easy to update the store website with a more accurate estimate. Estimate or not, when the actual time to delivery is double its not a very good, or honest, estimate.

People are making a decision when they purchase an ELA. Do I want $200 locked up for 10-12 weeks? That's what it says where you buy the item. The decision making process might be different if the "estimate" more accurately reflected the actual time to delivery.

Believe it or not, there are people who purchase items online, or otherwise, who do not then seek out a forum to find additional information. They take the official website, or vendor, at their word.

Forget the cost difference in the upcoming analogy: If you walked into a car dealership and ordered a car and the salesperson said "it should arrive in 3 weeks" then you happened upon an obscure message board where it was made known by that same salesperson that the actual time was 6 weeks would you not be upset? Do you not think an email or phone call is this example would be warranted?

The least super-t could do is put a notice on their website saying that there is a production delay.

It seems you are an apologist for super-t. That's perfectly fine by me but I stand by my original statement that super-t knew perfectly well while the ELA was still available for order that the estimate to deliver was off by a factor of two.

Will I enjoy my ELA? Yes, of course. Am I upset about the additional wait time? No, not really. Am I going to point out that I think it is dishonest to take people's money and then hold it twice as long as you said you would before delivering a product with no notice? Yes, I am.

 

[Tanrichguy]

And by the way Vaptamist, when someone gives a closed estimate (i.e. 10-12 weeks) it means the maximum amount of time it should take is 12 weeks. If it said "more than 10 weeks" then there would be no issue.

 

[vaptamist]

So, your point stands that super-t should prioritize updating the product description on a currently not for sale item. I disagree. Several paragraphs of condescension won't change that.

Have a nice day!

 

[Tanrichguy]

Yes. 2 minutes changing a line of text on a website will throw a monkey wrench into the whole production schedule.

A nice day to you as well.

 

[HauntedMyst]

And after that bickering break, back to the game....


Haunted fades back for the pass, sees no one open, rolls pass the delivery of his accent rings and strides forward. He sees a Squape open on the inTaste and tags one quick but looks for more....he sees a Taifun GS open on SmokerStore and nabs it before rolling into the backup of production, proud of his two atty gain, excited to cross the finish line with his ELA well topped when the time arrives.

 

[raqball]

This thread is going down hill fast!

The same happened in the S6 thread and the 'fun' was derailed by a few who didn't think they needed to wait.. Same comments 3 years later by different user names...

Well, at least I can harass everyone in the Ti thread...

 

[vaptamist]

Minutes add up. I deal with similar issues in my line of work on a daily basis. I prioritize them as nice-to-have (non critical) and need-to-have (critical). People come up with nice-to-have requests by the dozens. With a limited pool of both resources and minutes in the day, you can cause serious customer service issues and breaches of contract by spending a few minutes x 12 satisfying the nice-to-have requests.

I'd rather they spent those 2 minutes working on getting a current, paid customers product out the door.

Since these go out in batches, an extra few minutes could mean the difference between someone waiting an extra week to get their product, or get it with the current batch shipping this week.

 

[anavidfan]

Anavidfan is enjoying her ELA and looking at it, seeing all the little minor scuffs it is wearing after 4 months of use. I have not babied this device and appreciate the patina is it sporting from everyday and night use.

I think I might give it a spa treatment this evening. Complete breakdown and washing and then a light polishing with a cape cop and then some Fitz(?) wax.

 

[raqball]

I shall never fondle, hold, love, caress or cradle an ELA..

My ELA, unbenounced to it and it's owner, could have been mine and resting in my grubby paws!

My wait was about half over and it honestly went by pretty fast having fun with all you silly Super T'ers..

 

[raqball]

Am I going to point out that I think it is dishonest to take people's money and then hold it twice as long as you said you would before delivering a product with no notice? Yes, I am.

Wow!



David is one of the most honest and helpful suppliers on this forum!

 

[snork]

Most people here are quite familiar and content with David's modus operandi. Negativity will produce a flame-fest.

If one believes they have a legitimate beef with a supplier they can take advantage of the Negative Supplier Reviews subforum and leave us in peace. David might welcome the discussion in this subforum but I don't.