PureSmoker New Email/Contact!

[CaSHMeRe]

Hey Everyone,

We have had a few mishaps (email issues) take place during our absence and have now decided to have a single mailbox dedicated to Customer Service

Answering emails will include Joanna, Daniel, and/or Myself. Current personal email boxes will be shut down within 2-3 days once we are caught up.

So, our new email address is: info@puresmoker.com

So, anyone who thinks they may have had an email/issue lost in cyberspace somewhere, please don't hesitate to shoot us an email there. We will be sure to respond.

Thanks Guys, and again, we certainly apologize about the lack of communication and assure everyone, we'll take care of ya!

-Steve

 

[Sun Vaporer]

Thanks for the heads up Steve--I have been ordering from you for 6 months and never needed to e-mail you for anything--I guess that is a good thing!!!!!--Sun

 

[zauriel]

A good idea I think, Steve. Makes sense. Streamline!

 

[CaSHMeRe]

Yeah ...

We had replies to orders/inquiries/returns/etc... going to me, and Sales/Support going to Dan. We then had a box open for orders, etc... and things were getting lost in translation.

This way, we can all log in and take care of everyone quickly

 

[quaa]

Well thank you steve! I just resent an email/pm to you guys about a exchange request that I have been waiting a while to hear back from you guys! Hopefully it gets sorted out asap!

 

[Idahojo]

Ditto Steve, it looks like you're trying hard to make sure we're all happycampers.

 

[Roepiazza]

Steve never got back to me when I e-mailed him about broken equipment that he shipped.