they sent me the wrong batteries for my ego, they sent the cheaper ones, so i told them to send some cartomizers for the price diffrence, and have not heard back from them yet, and this was monday...looks like ima get screwed huh, or will they make this right?
question bout totally wicked
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You told them?
Question about how you handled this: Did you contact them to inform them of the problem, or did you contact them with your solution as a demand?
If the later, I wouldn't expect efforts to be prompt.
On the other hand, I would've expected an email response of some sort. Maybe you should shoot them another note. Sometimes email can fall through the cracks, so to speak.
My dealings with them have been satisfactory. I received several DOA Tornado batteries. When notified, they offered me an acceptable make good deal (I did not make a pre-emptive demand.)
Question about how you handled this: Did you contact them to inform them of the problem, or did you contact them with your solution as a demand?
If the later, I wouldn't expect efforts to be prompt.
On the other hand, I would've expected an email response of some sort. Maybe you should shoot them another note. Sometimes email can fall through the cracks, so to speak.
My dealings with them have been satisfactory. I received several DOA Tornado batteries. When notified, they offered me an acceptable make good deal (I did not make a pre-emptive demand.)
I have found that TW is very slow about responding to emails regarding problems. I spent two weeks trying to contact them about a problem I had with a battery, and never did receive a response. I just gave up & never ordered from them again.
Every time I've dealt with them, they have responded quickly. I've never had real issues though. Also, I don't deal a lot with them because I'm not rich.
well since the price diffrence i asked if they can send some cartomizers since thats about the only ting i can get, and that was the last i hear.
Charlie. IMO, you're overdue a response. Make sure your own spam filters didn't snatch up their email, check your junk folder.
I doubt you'll hear from them over the weekend. I think it is time for you to send a politely worded follow up, taking note of the fact that you've written previously and when you did so.
I doubt you'll hear from them over the weekend. I think it is time for you to send a politely worded follow up, taking note of the fact that you've written previously and when you did so.
cool i just did....i hope i hear back, they responed 1 time but asked me to send the batteries back and they will send out the right ones, but i said no i dont think i should have to spend the money to send them back, so please just send some cartomizers for the diffrence of price, due to im gettin a mod built for me as we speak i will need some ya know.
i mean it was an $80 order....erry time i order from them its atleast $80 i thought that they would concider me a good coustermer ya know...
If we give them the benefit of doubt, they may have asked you to send the batteries back to make sure they really did send you the wrong ones. Some companies won't take your word for things.
If you don't give them the benefit of the doubt, they are just delaying things. Make sure you send them back with a signature confirmation.
If you don't give them the benefit of the doubt, they are just delaying things. Make sure you send them back with a signature confirmation.
Ahhh, that would be why. Businesses can't just give products away based on somebody's "word" anymore. They have to send them back to the company that manufactured them in order for them to get the credit too. No batteries, no credit for either party. USPS, if it fits, it ships. It's not all that expensive. Send them back, get your bigger batteries, and move on to another supplier. I can almost guarantee that, if you send them back, they will not only send you the correct batteries, but you will have an "I'm sorry" credit on your account.
well then ill be down to 1 battery untill they get the batteries back, and untill they feel like sending them out and have to wait 4 days to get them again so ill be down to 1 battery for like 2 or 3 weeks
oh well i got them on sale for 18 or 19 bucks a pop, ill just write it off and not go to them ever again, they are way over priced anyways
Ditto --- Same scenario I had. I'll never order from them again. And if you lucky and do get a response, it's useless unrelated to your problem. Stay away from TW. Plus they are overpriced!
Well breaktru, I can't account for the different experiences you and I have had with the company. Mine have been satisfactory. And, yes, I had several deliveries with 'issues' ... resolved to my satisfaction.
well if they dont get back to me, thats the last time ill ever get anything from them even if they have another big sale
When a supplier goes out of his/her way to put their customers at easy with prompt and courteous communications, they deserve repeat business. I have found most vendors I dealt with (except a couple) do go out of their way. NCC, if your happy with TW then great for you. Keep buying from them.
I fully agree with a customer should not have to pay for return shipping!!!!! If the vender screws up, I don't care which vendor it is, and they ask you to return it for an exchange than the vendor should have to pay for the shipping!
After all, they are the ones who sent the wrong item or a broken item. The customer paid the price the vendor advertised/asked for (plus shipping usually) so the customer is entitled to get the correct item and and the item should work as advertised for the price advertised!
I have never understood people on this forum who defend vendors who charge for return shipping for a mistake (or bad item) the customer is NOT responsible for. It is just plain wrong to make the customer pay shipping for a vendor's mistake.
The customer shouldn't have to pay return postage ... so, the company is supposed to send you the money to pay for shipping before you return it? That sounds rather impractical to me. And, they'd be sending you MONEY on your word. You're talking about a couple bucks difference in the cost of the item ordered, vs. the item received. That's about how much shipping will cost.
OK. I should have said this in an earlier post: The make good offer given to me ...
I received a DOA XL Tornado battery. emailed TW about the problem. Their response was to return the battery for replacement. The return shipping would be at my cost, and in return they would throw unspecified merchandise in with the replacement battery to offset my shipping costs.
In my way of thinking, that is a perfectly agreeable arrangement. A bubble pack envelope and postage would come to a couple bucks, tops.
I know of no company which will pay for return postage for defective merchandise. Whether it's consumer electronics or a hardbound book. You pay the return postage, which may be reimbursed to you when the company agrees with your complaint ... after receiving the return.
This is why it would be nice if we could all buy the equipment of our choice locally. Most of us aren't so lucky. But then, I suppose you'd expect the company to send a van out to your house to pick up the defective battery for you.
As mentioned by someone else in an earlier thread ... they cannot take your word for it. The business world just doesn't work that way ... and this isn't limited to the vaping business world.
This topic shouldn't be considered to be about TW specifically. It applies to anything you buy online.
Just think how much more than that couple dollars you would've earned if you were 'on the clock' all of the time you spent on this thread.
OK. I should have said this in an earlier post: The make good offer given to me ...
I received a DOA XL Tornado battery. emailed TW about the problem. Their response was to return the battery for replacement. The return shipping would be at my cost, and in return they would throw unspecified merchandise in with the replacement battery to offset my shipping costs.
In my way of thinking, that is a perfectly agreeable arrangement. A bubble pack envelope and postage would come to a couple bucks, tops.
I know of no company which will pay for return postage for defective merchandise. Whether it's consumer electronics or a hardbound book. You pay the return postage, which may be reimbursed to you when the company agrees with your complaint ... after receiving the return.
This is why it would be nice if we could all buy the equipment of our choice locally. Most of us aren't so lucky. But then, I suppose you'd expect the company to send a van out to your house to pick up the defective battery for you.
As mentioned by someone else in an earlier thread ... they cannot take your word for it. The business world just doesn't work that way ... and this isn't limited to the vaping business world.
This topic shouldn't be considered to be about TW specifically. It applies to anything you buy online.
Just think how much more than that couple dollars you would've earned if you were 'on the clock' all of the time you spent on this thread.
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The vendor "pays" for the return postage. It may be with a credit issued on your acct/CC, or with an extra cartomizer/juice sample or whatever. The customer should be asked for their preference and then that is what should happen.
I did not say that they should "pay" before the item is returned, but the type of "reimbursement" should be agreed upon beforehand by both parties, perhaps by e-mail or a phone call. Most people would have no problem with that, including me.
The amount of return postage, be it $2.00, $5 or $10 is really not the issue, it is the principle! The customer is already inconvenienced by not having an item they counted on, by having to go out and get an envelope or box and go to the post office, so the least a vender should do is cover the return postage if the error was on the cvendor's part or the customer ended up with a bad/broken item.
I buy almost everything I need on line and that is how the vendors I have dealt with do business.
PS: The sarcasm in your post is really uncalled for. I stated my opinion and last I heard that is allowed here on this forum.
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