well the good part is at least BCF is a decent company....I had the same issue with piping rock and they refused to do anything so I was out my money and items...bcf can file a lost package with fedex to start an investigation.
from me it became a he said she said and unfortunately paypal sided with them.
sorry hopefully the figure it out soon...
my last package from fedex they said it was delivered, it wasn't, then surprise the next day it just magically appeared at my front door, later that day the shipping info delivery date was changed.
I'm just ...... right now. We have to sit without any TV on or anything when FedEx is supposed to deliver so we can hear when they pull in and flag them down... and we still don't always get to them in time.
but today we did that... Fed Ex never came. not at all. never pulled in and we did the whole no t.v. no noise crap so we wouldn't miss them.
Fed Ex when we call and tell the automated system we don't have the package and it wasn't delivered to us says I should check my shipping and receiving department because the package was left with shipping and receiving.
it's a private single family home, we have no shipping and receiving departments... and my husband didn't steal my Fed Ex package from me.
they said it's too soon after delivery to report it missing and to call back another time after i have people help me look for the package - which will be what? Tuesday because it's a holiday weekend. And where am I supposed to look anyway? should I start at the flipping highway and work my way in 20 miles?
you'd think it would be better to report to the driver that private residences don't have shipping and receiving departments so he should go back and get the darn package from whatever department he left it at because it's the wrong flipping address!
I'm sorry... just venting. I'll call BCF Tuesday because at this point I never want anything to do with FedEx again... let them deal with this B.S. good advice.