Really , Mt Baker .
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Haven't read all the discussion but I have no sympathy for your "plight".
If I'm trying to run a small business I don't want my employees trying to determine what's "close enough" to give a discount. Three cents, 10 cents, a dollar... what's the "red line". I tell my people, and program my computers, to provide a discount at a certain price point. Is that so hard to understand?
MBV is not the best juice out there, but they are good, inexpensive and fill their orders promptly and accurately, from my experience. I don't think they deserve bad press for failing to give a discount on an order that is not deserving of one.
If I'm trying to run a small business I don't want my employees trying to determine what's "close enough" to give a discount. Three cents, 10 cents, a dollar... what's the "red line". I tell my people, and program my computers, to provide a discount at a certain price point. Is that so hard to understand?
MBV is not the best juice out there, but they are good, inexpensive and fill their orders promptly and accurately, from my experience. I don't think they deserve bad press for failing to give a discount on an order that is not deserving of one.
3 cents for a new customer, requesting sample is hard to understand. That would be the red line you asked about.
I disagree. They are deserving of a thread just like this one on this sort of issue.
New customer, old customer doesn't matter it's clearly stated what the policy is. It's customers like the OP that make it hard for good businesses since customers feel they are entitled to everything and that is what is wrong with the country anymore. Everyone feels they are entitled to whatever they want and when they don't get what they want they whine and cry like a child because they are not willing to follow rules.
Why hasn't this post been locked yet? Clearly the OP is from a generation of "gimmies." Thinking they deserve crap without actually paying for it or working for it. The same goes for the people who are arguing in his favor. Mt. Baker does not owe you or anyone anything. It doesn't matter if you're a new or old customer. if you're ordering on the premise of a free sample you want to try you could have spent the extra 4.99 for a bottle of hawk sauce (or whatever it was). I don't think 4.99$ will break you.
You may claim that it's bad customer service that they didn't give you a free sample for not meeting their requirements. But having worked in customer service, I say you are just simply a bad type of customer (It can go both ways). Personally, if you're going to make such a big deal out of something you did wrong, I'd say good riddance to you as a customer.
You may claim that it's bad customer service that they didn't give you a free sample for not meeting their requirements. But having worked in customer service, I say you are just simply a bad type of customer (It can go both ways). Personally, if you're going to make such a big deal out of something you did wrong, I'd say good riddance to you as a customer.
I would say for first time customers, the policy ought to be amendable when asked, and when within 3 cents. I don't personally care if they do amend it, but being unable to send out a sample of juice for someone asking for it, because of a rigid policy doesn't make for good business. Instead, it makes for threads like this.
Ya know, this goes two ways. Consumer here didn't ask for 'everything' and likely will get free samples from dozens of other vendors who don't practice such a rigid policy around flavor samples. As stated on this thread earlier, I go through vendor that has as many, possibly more, flavors than MBV and gives out samples on orders in way that I don't fully understand, but always appreciate. And feeling confident they do with most first time customers.
Who's whining and crying? I like how the MBV kool-aid vapers think MBV did everything absolutely right here and need to paint this consumer as acting like a baby throwing a temper tantrum.
Good news for the dozens of other vendors out there, many of which have their own versions of giving out free samples.
Thinking of sending $15.00 to MBV just to try out their kool-aid. From what I can tell, it is top notch.
That makes for future problems with long term customers. You'll get customers that say well I spent 14.97 this time but last time I spend x amount more than 15 so I should be entitled to a free sample today and it's not fair if it was my first time you'd give it to me then you risk losing your loyal customers for what a first time buyer that may or may not every buy from you again.
Bend the rules once and they expect it every time. Never bend the rules and eventually they will learn to accept the rules and follow them. Bend the rules once for a customer and they will keep coming back to management and you will hear "you did it last time for me" That's what I've learned in my 20 years of being in management positions retail and non retail environments from both customers and employees. There are a number of retailers that have backed away from the moto "the customer is always right" and they've done that to be able to stay in business. When the customer is always right they walk all over you and you are left with no profits and eventually you close your doors.
Long time customers wouldn't need to know. Or I would ask how would they know?
Another point I forgot to mention in previous post, but was mentioned earlier in this thread and is key item IMO mentioned in OP, is how MBV communicated on this. If they had time to write the note they did, then they had time to contact first time customer to say, "hey, you are 3 cents short of getting our deal that you may or may not be aware of. Would you like us to add something on so you can take advantage of that? Even a flavor shot would suffice."
How would a long time customer take issue with that?
Again, MBV isn't only company doing free samples. My regular vendor did it my first order and then has about once ever 4 orders with them. I don't expect it every time. I'm happy / satisfied that they do it at all. And given this thread's discussion, I'd rather it be based on a whim than some policy that has a strict cutoff line.
And fact is rules are bent often. As an adult, you learn that if you expect the rules to be bent for you routinely, you're going to get screwed and feel disappointment often. But if you live under the notion that rules are never bent, you'll be pleasantly surprised occasionally. I would bet that MBV management is bending a rule today or for sure this week.
And then take this from the other angle of just communicate (reach out) to new customer and really not sure what counterargument you would make that would be equal to "poor management."
To be clear, the customer in this situation isn't right, and has openly admitted that in OP. But customer is "right" about feeling disappointed in tick tack policy that MBV engaged in when communication up front would've led to this thread never being created.
I'm not drinking the "Kool Aid." I don't order from MBV, I DIY. I think the little note included was a "bit much," but otherwise I think MBV is right to have a cutoff. The policy is clearly stated at the top of the web page; in addition, they have the little pop-up customer service "chat," so if there is any confusion, it can be addressed at that point.
Some kid making minimum wage wrote that little note and thought they were following the "rules." If no note was included, would the OP have kvetched about not getting the free sample?
Some kid making minimum wage wrote that little note and thought they were following the "rules." If no note was included, would the OP have kvetched about not getting the free sample?
I would say no. The note exploits the tick tack nature that was being engaged in.
Seriously, all this over 3 cents. I worked in retail where you had to spend $50 to save $20 and that was before sales tax. My God trying to explain that to people was a headache in itself. I had other cashiers doing it totally wrong and giving credit with the sales tax tacked on. It was a mess. You have to put a stop to it as some point and piss some people off that's all you can do to keep things right. So what if he was new, what if he had been a long time customer and had sent the same note? Does it still apply. I don't agree with any of it. He shoulda bought a flavor shot. I think he knew enough or he wouldn't of said, "if." I feel he was too lazy to make sure or had his fingers crossed and when he didn't get it he pouted and came here to throw a temper tantrum and boy did he get his support. I'm surprised. If you really think he deserved a free sample pm him and send him one.
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I would if I were a vendor. And then keep him for life.
I'd send him a flavor akin to MBV kool-aid, as it seems to make vaping complaints disappear.
If you do it for one you do it for all. It's a never ending process and therefore you have no process.
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