There's an old saying in retail business that goes something like this
Do 100 good things and you're lucky if 1 person hears about it
Do 1 wrong thing and you're lucky if only 100 people hear about it.
New customers are not already returning customers. They need to be made to want to return.
well its a good thing that only 1 out of 100 people are pretentious enough to make a stink out of this.
he had already received his order when if it wasn't for the note a thoughtful employee added to his
invoice none of this would be here.
its also lucky 99 out of 100 people would think,geez what a (insert derogatory remark here).
regards
mike