Really , Mt Baker .

[montara]

4th and goal from the one... made 6"... game over, dem the rules.
I see your point though but really, MBV... try a little DIY and really $ave You can make better with your eyes closed.


flame suit on...

 

[Midniteoyl]

Word of huh? The only thing I'm getting from this thread is a bunch of whiney people who don't understand something as simple as 'hard cutoffs'. OMG, they wouldn't give free crap, nobody buy from them! Ever!

Accountability's a beautiful thing.

Sent from my Nexus 7 using Tapatalk

No... I wont buy because of posts like this...

 

[Midniteoyl]

well your first mistake was odering from mt baker. Everything that happens from there is your own fault

roflmao!


..........

 

[Midniteoyl]

Compelled to respond a second time.

Again, I completely side with OP. Yet, I find it hard to be 'completely unaware' of something that is literally at the very top of the website where it reads "FREE E JUICE ON PURCHASES OVER $15."

Yet, you say your order came to $15 before taxes. Well, that (and shipping) is something you purchased. I mean if "rules are rules" then hey let's get all technical on what the consumer purchased.

Moreover, you had a comment and unless their database is primitive, it would show you are new customer. Without the comment, I can see reason to try and get away with the exclusion. With the comment, I'd send an email at very least, before order is shipped, that explains the matter. I mean, I'd do this if I cared about customer service.

But still seems a whole lot easier to just include the requested sample and move onto next order.

Added: After reviewing the MBV policy page for the "free e-juice," it makes clear the way it is calculated and that it is 12 mg/ml at 80/20 PG/VG split. Knowing that, if I ordered $40 from them, I'd be adding in comment saying, "please do not send me a free bottle. Thank you."

Agreed... SOMEONE saw the comment, or there wouldnt have been a note in the package. If this was all 'automated', then there would have been no note.

The faithful seem to keep forgetting that he didnt ask for the free 15ml bottle for being close to $15, he asked for a 'small sample, if possible'. A simple "We are sorry, but we do not stock small sample bottles. Please except a 15ml instead. BTW, you can get a free 15ml for every order over $15 in the future!" would have done WONDERS and we all wouldnt be here debating bad business practices...

 

[glointhedark]

Sorry, but a free sample, or a lack thereof - for whatever cause - is not going to make me go back to a vendor if my daughter and I do not like their product. We like MVB, and continue to order from them because we like the flavors we have tried, the pricing, the customer service, the reasonable shipping rates, and the fast shipping. The free sample is nice, but I am not going to agonize over it if we don't get one, or if free samples go the way of the dodo. I have ordered from vendors that send free samples, and those that do not. The vendors that get my repeat business are those that give us the product and service that we are looking for, whether or not they send samples.

 

[TheDC]

Okay, even with the banner that may say "Free Juices with a purchase of $15.00 or more." Is 14.97$ > $15.00?

Simple enough. Original Poster did not meet the requirements, and therefore should not complain. My lord, people seem to just want free things without actually buying them or working for something. This thread needs to be closed. MtBaker, and while I'm not a fan of their juice, did absolutely nothing wrong. People need to stop thinking they deserve things for free.

 

[DetraMental]

Try sending them a ticket on that order if you are really put out about the 3 cents and free ejuice. It's worth a try. I mean you went to the trouble of posting about it here so take a few minutes and let them know.

 

[Midniteoyl]

Okay, even with the banner that may say "Free Juices with a purchase of $15.00 or more." Is 14.97$ > $15.00?

Simple enough. Original Poster did not meet the requirements, and therefore should not complain. My lord, people seem to just want free things without actually buying them or working for something. This thread needs to be closed. MtBaker, and while I'm not a fan of their juice, did absolutely nothing wrong. People need to stop thinking they deserve things for free.

Still missing the point

 

[GaryInTexas]

Here's another point that is missed. MBV was originally sending free samples out mainly when it was new flavors that they were trying and wanted to get feedback on them. I've had several orders well over the minimum that received no sample because they weren't testing a new flavor at the time. I wasn't upset because I was still getting 15ml of juice for $4.50 with the discount. I strictly do DIY now but still feel like it was a bargain for ready made juice. Super fast service and shipping with an excellent price for decent juice was enough for me.

 

[G-weezy]

Besides not getting the sample how was the juice? I was shy a few cents and one time shy of 16 bucks. My fault didn't tell them what I wanted. But the freebie they gave has been my favorite. The discounts I think kind of offsets the shipping. I order from them a lot. Not in bulk but in many flavors. Some I don't vape no more but the rest has been good.

What can I say. Im a Baker fan.

 

[TheRac25]

If they are willing to be dicky over 3 cents makes you wonder what would happen if the amount were more eh? Writing a note to inform you about your mistake just takes the cake. Thanks for the report on this vendor and their practices.

 

[caged]

Here's another point that is missed. MBV was originally sending free samples out mainly when it was new flavors that they were trying and wanted to get feedback on them. I've had several orders well over the minimum that received no sample because they weren't testing a new flavor at the time. I wasn't upset because I was still getting 15ml of juice for $4.50 with the discount. I strictly do DIY now but still feel like it was a bargain for ready made juice. Super fast service and shipping with an excellent price for decent juice was enough for me.

I always got free samples with every order and I was ordering from them from the beginning. As far as I know they were not all new juices (they were always available for purchase when I looked). They are definitely changing though (probably trying to streamline their operations to maximize profit), and for me those changes mean I can't order from them anymore. They no longer offer a max VG thinned with distilled water and it seems they are now using only PG based nic. I find 100% VG is too thick for what I want to do (the thinned VG was perfect) and the PG is now too much for me.

 

[GaryInTexas]

I always got free samples with every order and I was ordering from them from the beginning. As far as I know they were not all new juices (they were always available for purchase when I looked). They are definitely changing though (probably trying to streamline their operations to maximize profit), and for me those changes mean I can't order from them anymore. They no longer offer a max VG thinned with distilled water and it seems they are now using only PG based nic. I find 100% VG is too thick for what I want to do (the thinned VG was perfect) and the PG is now too much for me.

If you look at the old MBV thread from early last year everybody was receiving sample juices that were not available yet to purchase until they received enough positive feedback to add it to the lineup. Sometimes we were guessing what the flavor was suppose to be as it wasn't listed anywhere on their site. It was also pretty common that a lot of people including me did not always receive a free sample. I agree they are probably streamlining their operations now. I believe that they found some of the slower moving flavors were taking up room and assets and have deleted them. It may also be that the uncertainty around the FDA regulations has caused them to pull back some on inventory. I also suspect that like most businesses they are carrying what sells in volume.

 

[Gutter573]

I find the assumption that the note was rudely written to be pretty funny. Chances are the note was meant as a "hey just so you know" and the op took it as "we are to nitpicky to break a policy that is clearly displayed so you must be a blind ......." The mere idea that since YOU were not provided FREE juice at NO COST to you, and they let you know that YOU missed the cut off point, and where that point was for FUTURE purchases, makes THEM a bad company is completely and utterly LAUGHABLE, and yes my words apply to anyone who has agreed with you. However as you have so astutely pointed out this 'Merica and you are free to take your business elsewhere, you might be happier (I'm willing to bet that you won't be if your "disappointed" enough to complain on a public forum about a CLEARLY MARKED POLICY), MBV customer service will probably be happier, and there will be one less order in front of my next one.

Anyone with half a brain will disregard the op's complaint, be advised of the 15 dollar cutoff so they don't screw themselves like the op did (even though the free sample banner is in like size 38 font and pretty damn hard to miss), and order from MBV for the cheap juices that beat a lot of the more "premium" juices pound for pound.

 

[Jman8]

The mere idea that since YOU were not provided FREE juice at NO COST to you, and they let you know that YOU missed the cut off point, and where that point was for FUTURE purchases, makes THEM a bad company is completely and utterly LAUGHABLE, and yes my words apply to anyone who has agreed with you.

What is this, your 3rd month vaping?

Free juice is not too challenging to come by. MBV does literally nothing special on this front. If anything, the sample policy is kinda on the cheesy side of things.

This one little flop doesn't make them a bad company, but it does make them look ridiculously tick tacky for what what other vendors their size would do without the consumer even asking. That this consumer did ask, and didn't receive is around 25% of the issue. I don't think anyone, including OP, disagrees with the stated policy. But does think it is rather tick tacky for a business to show up inflexible. If not vaping the MBV kool-aid, it does appear differently, believe it or not. Also, the "hey just so you know" note received by the customer goes two ways. Consumer wrote a "hey just so you know" note here on ECF.

 

[TheDC]

Still missing the point

Maybe you're missing the point; it's a business. They're not required to give you .... unless you pay for it.

 

[xCJack]

A cut-off is a cut-off, and when you're in business, every cent counts. If you're not meticulous with cash you lose it.

 

[Kropotkin]

Maybe you're missing the point; it's a business. They're not required to give you .... unless you pay for it.

Right. MBV is a business - and it's a famously low end business, with a very slim profit margin on each individual sale.

Reasonable people don't go to Walmart thinking they're going to be courted and pampered like folks shopping in charming little boutiques staffed by independent craftspeople. They don't expect Micky D's to provide fawning waiters and highly trained wine stewards hovering in the wings.



For a population whose entire worldview is shaped by late-stage consumer capitalism, Americans really don't seem to have a very good grasp of how this crap actually works.

 

[Mark Anthony]

The rules are plainly and clearly spelled out on the web site and a dollar cutoff is a dollar cutoff. Three cents this time, why not complain about a quarter next time? Or maybe someone only spent ten dollars and they should complain? Their rules - apparently you didn't read them.

Agreed ^^^^^ If they start letting the free sample go at $14.99, how long before someone complains at $14.98?

 

[GPC2012]

There's an old saying in retail business that goes something like this

Do 100 good things and you're lucky if 1 person hears about it
Do 1 wrong thing and you're lucky if only 100 people hear about it.
New customers are not already returning customers. They need to be made to want to return.

Just a short follow up. For three cents worth of bending the rules
1. Gained a new customer
2. Gotten very good word of mouth advertising
AND THE REAL BIGGIE
3. Avoided 10 pages for far of discussion that is at a guess 40% negative.

All for only three cents.
I might have done it a little differently.