Really , Mt Baker .

[gpjoe]

Ticky tack. What's a MBV? Ima get me some. OMG, they have a Kool-Aid flavor?!?!?!!??

Really, two things: First, you didn't meet the requirement - get over it. Second - Seriously, never ordered from MBV, but feel compelled to try them out now just to see what I can get for $15.01 .

 

[Nacon]

dude it's no biggie. Use a discount code to save 10% and buy something to put you over the 15.00 mark. the free juice alone should be incentive to spend a little more money, and having a coupon code should too. I appreciate that this website has constant discounts. Try typing in "vaporfrombaker"

also...please don't complain about not meeting an easy requirement. You could've added 1 flavor shot to your juice to top off that $15 mark, typed in the discount code to save $1.50 and possibly buy something else for as cheap as $2.00 to put you at roughly the $15.75 mark, 78 cents over your original shopping cart, but with even more goodies.

 

[chris19delta]

Really pleased with my Mt Baker transaction, ordered Saturday and it showed up Monday with a sample. I was expecting the sample bottle to be just a couple ml, but was a full size bottle. Haven't got a chance to try the juice yet, but I can def see ordering from them again.

 

[StoneFree]

Why hasn't this post been locked yet? Clearly the OP is from a generation of "gimmies." Thinking they deserve crap without actually paying for it or working for it. The same goes for the people who are arguing in his favor. Mt. Baker does not owe you or anyone anything. It doesn't matter if you're a new or old customer. if you're ordering on the premise of a free sample you want to try you could have spent the extra 4.99 for a bottle of hawk sauce (or whatever it was). I don't think 4.99$ will break you.

You may claim that it's bad customer service that they didn't give you a free sample for not meeting their requirements. But having worked in customer service, I say you are just simply a bad type of customer (It can go both ways). Personally, if you're going to make such a big deal out of something you did wrong, I'd say good riddance to you as a customer.

Pathetic and this is why you will and should not ever own a successful business. The customer is not the enemy! Stop being a politician

 

[StoneFree]

To me this has nothing to do with the OP being Entitled to something, its about keeping a customer happy so you can continue to make money off him and anybody he sends your way. This was 3 cents not alot of money, there is no need to have a strict "policy" like this and I'm sure the owner of Mt Baker would not support the idea that his company operates under strict guidelines and has a policy in place to make sure you drive the customer away using phrases like " Thats not our policy", " You didnt meet the guidelines", "On your next order get it right" , these are all things that drive business away. You think if Mount Baker had a situation where if you bought $100,000 worth of product and you get $5,000 worth of free bonuses, and another company bought $99,500 from Mt Baker and said hey I thought we were gettting the free bonus. Do you seriously think Mt Baker would start yapping about "Policy" ? gtfooh

 

[StoneFree]

This was a very poor decision on Mt Bakers part. If that 3 cents ...... them off that much after the customer obviously wanted to try a new flavor, that they send a note saying your 3 cents short buddy so sorry, is like a slap in the face. As a professional they should have included a note that said " Hello sir thank you for your purchase. We normally only send free samples to orders over 15 dollars, but since you are very close to that cutoff point we would be happy to go ahead and send that sample to you because we would love to earn your continued business. Here are a few of our lower priced items that you can add to future orders to get that total up for the free sample on your next order. Thx again for your business! Tell your friends about us

This is how you take care of a situation like this and retain your business, get respect, repeat business etc... Take it from me as a pro car salesman. Never lose a customer over a few pennies.

This was a very poor decision on Mt Bakers part. If that 3 cents ...... them off that much after the customer obviously wanted to try a new flavor, that they send a note saying your 3 cents short buddy so sorry, is like a slap in the face. As a professional they should have included a note that said " Hello sir thank you for your purchase. We normally only send free samples to orders over 15 dollars, but since you are very close to that cutoff point we would be happy to go ahead and send that sample to you because we would love to earn your continued business. Here are a few of our lower priced items that you can add to future orders to get that total up for the free sample on your next order. Thx again for your business! Tell your friends about us

This is how you take care of a situation like this and retain your business, get respect, repeat business etc... Take it from me as a pro car salesman. Never lose a customer over a few pennies.

This is how you handle this situation. Its not like it happens all the time, or its going to start a trend or anything. I dont believe the OP was entitled to anything or deserved anything, but thats just how you deal with something thats easily rectified.

 

[rabernet]

It's ironic that the OP has moved from this thread, and people are STILL debating this.

FWIW, I'm on the side that thinks it was a poor business move by MBV over a measly 3 cents.

I read all the "3 cents this time, $1 next time" yada, yada - and that's not the point. In my OPINION it was three lousy cents that got them a lot of negative attention.

I personally don't think that the OP is missing out on anything though, the juice is just "meh" anyway. Everything I got from them had an awful after taste, even after months of steeping.

 

[FatherTime]

can somebody close this thread? OP complaining about not being treated better than everyone else is not cool

 

[rabernet]

can somebody close this thread? OP complaining about not being treated better than everyone else is not cool

The OP hasn't been here complaining in a week now. It's other people continuing to complain that their beloved MBV was so horribly treated that has perpetuated this thread.

Sent from my Samsung Galaxy Note II using Tapatalk.

 

[ChurchMouse]

The OP hasn't been here complaining in a week now. It's other people continuing to complain that their beloved MBV was so horribly treated that has perpetuated this thread.

Sent from my Samsung Galaxy Note II using Tapatalk.

Actually this attitude is somewhat understandable, IMO.

There are certain brands I have developed an immense aversion to because of the pushy cultists who tell people explicitly or implicitly that they're inferior or they aren't 'real vapers' if they've never bought a certain product. There are certain times of day I avoid the forum because it's like walking into a cross between a televangelist convention and a telemarketing center. It's a turnoff. I get it.

But...then I try to remind myself that really isn't fair to hate on Provari, or Five Pawns, or Reo, or Ahlusion, or Nicoticket, or Virgin Vapor, or...or...or... just because they have overzealous fanbois. It's not the vendor's fault.

Sometimes I'm more successful than others, I'll admit.

MBV fans have it a little harder because of the price of their product. It's not just the usual "Mine's bigger/better/more expensive/more complicated than yours" but a lot of outright snobbery about who does and does not belong to the world of vaping. The fact that MBV fulfills an important role for a large portion of the market not served by the expensive "real vaper" toys appears to be unimportant, or maybe even a threat to those who think only the amount you spend matters or only certain people should have a voice.

I have no problem with high dollar collectors and hobbyists and those who willingly pay $1/ml or more for juice. If that's what you like have fun! I say that with no irony whatsoever. But I do get slightly annoyed at times when that openmindedness isn't returned to those of us who aren't interested in that path.

MBV doesn't work for everybody. Nothing does. It would be silly to try to claim otherwise. But seriously, if you can't understand why MBV users are sometimes defensive when the snobs and haters pile on, you don't understand much about people.

 

[rabernet]

Actually this attitude is somewhat understandable, IMO.

There are certain brands I have developed an immense aversion to because of the pushy cultists who tell people explicitly or implicitly that they're inferior or they aren't 'real vapers' if they've never bought a certain product. There are certain times of day I avoid the forum because it's like walking into a cross between a televangelist convention and a telemarketing center. It's a turnoff. I get it.

But...then I try to remind myself that really isn't fair to hate on Provari, or Five Pawns, or Reo, or Ahlusion, or Nicoticket, or Virgin Vapor, or...or...or... just because they have overzealous fanbois. It's not the vendor's fault.

Sometimes I'm more successful than others, I'll admit.

MBV fans have it a little harder because of the price of their product. It's not just the usual "Mine's bigger/better/more expensive/more complicated than yours" but a lot of outright snobbery about who does and does not belong to the world of vaping. The fact that MBV fulfills an important role for a large portion of the market not served by the expensive "real vaper" toys appears to be unimportant, or maybe even a threat to those who think only the amount you spend matters or only certain people should have a voice.

I have no problem with high dollar collectors and hobbyists and those who willingly pay $1/ml or more for juice. If that's what you like have fun! I say that with no irony whatsoever. But I do get slightly annoyed at times when that openmindedness isn't returned to those of us who aren't interested in that path.

MBV doesn't work for everybody. Nothing does. It would be silly to try to claim otherwise. But seriously, if you can't understand why MBV users are sometimes defensive when the snobs and haters pile on, you don't understand much about people.

I appreciate your response. However, the OP made his case, and everyone ELSE has piled on. Not the OP - so what's to get so defensive about? It seems to me that the MBV fans are the ones "piling on" in this particular topic.

My interest in this thread, as I've followed it, has nothing to do with who the vendor is, but in the psychology of the responses.

 

[skoony]

To me this has nothing to do with the OP being Entitled to something, its about keeping a customer happy so you can continue to make money off him and anybody he sends your way. This was 3 cents not alot of money, there is no need to have a strict "policy" like this and I'm sure the owner of Mt Baker would not support the idea that his company operates under strict guidelines and has a policy in place to make sure you drive the customer away using phrases like " Thats not our policy", " You didnt meet the guidelines", "On your next order get it right" , these are all things that drive business away. You think if Mount Baker had a situation where if you bought $100,000 worth of product and you get $5,000 worth of free bonuses, and another company bought $99,500 from Mt Baker and said hey I thought we were gettting the free bonus. Do you seriously think Mt Baker would start yapping about "Policy" ? gtfooh

mt baker isn't yapping about the policy, the OP is
regards
mike

 

[skoony]

i think this thread has such long legs is the fact that some people follow the rules and some people think the rules are for someone else. well i hate to be the one telling you this, the rules apply to you too. yes you. you know who you are.

regards
mike

 

[Oiisu]

I said IF i can get a free sample i would like to try Hawk sauce .

*emphasis by original poster*

Why say "if" if you are going to turn around and bash them for saying no. It would have been better if you wrote "I demand a free sample of hawk sauce" then your response to their saying no would be more apropos. You can't get so mad when you ask for something if possible and they say sorry it isn't.
I've had a $50 order not get a free sample before, I contacted them because frankly I really do like to get an unexpected flavor to try out and maybe surprise me, they were happy to work it out.

 

[Jman8]

I appreciate your response. However, the OP made his case, and everyone ELSE has piled on. Not the OP - so what's to get so defensive about? It seems to me that the MBV fans are the ones "piling on" in this particular topic.

My interest in this thread, as I've followed it, has nothing to do with who the vendor is, but in the psychology of the responses.

I think the piling on is going two ways to be honest. And I side with customer on this.

I get that rules are rules and that OP didn't meet the criteria. Pretty sure OP gets this. But it is the 3 cents AND the note they chose to include. Where's the rule on that stated? Not asking that question to rabernet, but to anyone that cares to defend the 'rules' of MBV. I strongly believe the reality of this thread comes from that note alone. It then opens up the can of worms that is the 3 cents vs. the rules.

Siding with customer doesn't mean, to me, that customer is entitled to everything they want. Customer wasn't asking for much and likely would've been okay getting nothing if there was no note attached. But the note is like a needless slap on the face. If you are going to write that note, you could do other things that would equal 'great customer service' which I understood MBV to be good at. I think on the whole, they probably are, but this is a knock against that, and it is fair to point that out.

I would order from MBV despite the gaffe. It is a little gaffe, but worthy of this discussion if people are really wishing to argue the 'no exceptions ever' angle. And I would think the only way to make that stick and seem like a worthy point is to make OP seem like a whiny baby who threw a temper tantrum because they feel entitled to everything. Otherwise, in the world we live in, where rules are bent every single day, it seems like a company known for customer service would bend the rule or not add in a note that would leave a bad impression.

So, yes Mt. Baker did yap about their policy to this first time customer and is the reason why this thread exists.

OP reads:

I got my order today and when i opened it i had my three bottles with a little note that said we only give a sample if your entire order is $15.00 or more , my total order before tax was three penny's shy so no sample.

IMO, great customer service would've written the little note before processing the order for shipment, knowing what the customer had requested. If that note isn't warranted, then neither is the second one, or the one the customer received.

 

[skoony]

I think the piling on is going two ways to be honest. And I side with customer on this.

I get that rules are rules and that OP didn't meet the criteria. Pretty sure OP gets this. But it is the 3 cents AND the note they chose to include. Where's the rule on that stated? Not asking that question to rabernet, but to anyone that cares to defend the 'rules' of MBV. I strongly believe the reality of this thread comes from that note alone. It then opens up the can of worms that is the 3 cents vs. the rules.

Siding with customer doesn't mean, to me, that customer is entitled to everything they want. Customer wasn't asking for much and likely would've been okay getting nothing if there was no note attached. But the note is like a needless slap on the face. If you are going to write that note, you could do other things that would equal 'great customer service' which I understood MBV to be good at. I think on the whole, they probably are, but this is a knock against that, and it is fair to point that out.

I would order from MBV despite the gaffe. It is a little gaffe, but worthy of this discussion if people are really wishing to argue the 'no exceptions ever' angle. And I would think the only way to make that stick and seem like a worthy point is to make OP seem like a whiny baby who threw a temper tantrum because they feel entitled to everything. Otherwise, in the world we live in, where rules are bent every single day, it seems like a company known for customer service would bend the rule or not add in a note that would leave a bad impression.

So, yes Mt. Baker did yap about their policy to this first time customer and is the reason why this thread exists.

OP reads:



IMO, great customer service would've written the little note before processing the order for shipment, knowing what the customer had requested. If that note isn't warranted, then neither is the second one, or the one the customer received.

the thoughtful employee who wrote the note probably assumed the customer was aware of the sample policy. i think it was very thoughtful of that employee to take the time to hand write a note for the customer with a brief explanation. considering that discounts and allowances are built into the billing software its not hard to believe that an addition of personal comments be added to invoices is not.

regards
mike

 

[chris19delta]

the thoughtful employee who wrote the note probably assumed the customer was aware of the sample policy. i think it was very thoughtful of that employee to take the time to hand write a note for the customer with a brief explanation. considering that discounts and allowances are built into the billing software its not hard to believe that an addition of personal comments be added to invoices is not.

regards
mike

I agree, i think the note wasn't intended to be an insult it was intended as an acknowledgement of the customer's request

 

[Jman8]

the thoughtful employee who wrote the note probably assumed the customer was aware of the sample policy. i think it was very thoughtful of that employee to take the time to hand write a note for the customer with a brief explanation.

Pretty sure you meant "wasn't aware."

Explain how this was thoughtful to write this note. And further explain why it wouldn't be communicated to the customer before the order is processed for shipping. That would be thoughtful and good customer service.

 

[rabernet]

I think the piling on is going two ways to be honest. And I side with customer on this.

I get that rules are rules and that OP didn't meet the criteria. Pretty sure OP gets this. But it is the 3 cents AND the note they chose to include. Where's the rule on that stated? Not asking that question to rabernet, but to anyone that cares to defend the 'rules' of MBV. I strongly believe the reality of this thread comes from that note alone. It then opens up the can of worms that is the 3 cents vs. the rules.

Siding with customer doesn't mean, to me, that customer is entitled to everything they want. Customer wasn't asking for much and likely would've been okay getting nothing if there was no note attached. But the note is like a needless slap on the face. If you are going to write that note, you could do other things that would equal 'great customer service' which I understood MBV to be good at. I think on the whole, they probably are, but this is a knock against that, and it is fair to point that out.

I would order from MBV despite the gaffe. It is a little gaffe, but worthy of this discussion if people are really wishing to argue the 'no exceptions ever' angle. And I would think the only way to make that stick and seem like a worthy point is to make OP seem like a whiny baby who threw a temper tantrum because they feel entitled to everything. Otherwise, in the world we live in, where rules are bent every single day, it seems like a company known for customer service would bend the rule or not add in a note that would leave a bad impression.

So, yes Mt. Baker did yap about their policy to this first time customer and is the reason why this thread exists.

OP reads:



IMO, great customer service would've written the little note before processing the order for shipment, knowing what the customer had requested. If that note isn't warranted, then neither is the second one, or the one the customer received.

**slow clap**

Exactly. It's customer service 101.

 

[CabinetGuyScott]

Ticky tack. What's a MBV? Ima get me some. OMG, they have a Kool-Aid flavor?!?!?!!??

Really, two things: First, you didn't meet the requirement - get over it. Second - Seriously, never ordered from MBV, but feel compelled to try them out now just to see what I can get for $15.01 .

For all practical purposes, this is what my last 2, and next order look(ed) like:

• 2 identical 30ml bottles - 12% or so 'bulk' discount. ~ $12
• 1 30ml Caramel Candy (mixer for most of what I vape) ~$7
• 10% discount code (vaporfrombaker) - $2
• Total before shipping ~$17

Voila - free sample with $2 to spare

Really quite easy, and you can specify what you'd like your sample to be and nicotine and pg/vg ratio you prefer in the order comments section.