Nobody beats Kristi at customer service. But i have to wonder if Kristi is the name that they assign to all their csr's because she seems to be omnipresent.
I started with ST last Christmas and still use them. After much research, the battery is in fact a 280 and lasts me (a very heavy vaper) 3-4 hours consistently.
They respond to their webpage customer support within minutes, day or night and often send out the replacement batteries while you are communicating with them -NO QUESTIONS ASKED. I have had to send in a set of batteries once and received the replacements in 3 days. I am not aware of any other company that has a lifetime warranty - that alone will keep ST as my KR8 vendor. They also troubleshoot with you for as long as it takes to resolve the issue. They are active on their webpage and answer all questions. They don't have a lot of bells and whistles, but what they do have is quality and consistency and a great customer service department that listens and makes changes according to their customer's suggestions.
The price on their carto's is reasonable considering that it's a 10 pack and easy to refill with the condom method. You also get an automatic discount of $2.00 off of every package after a purchase of 3 packs. I would like to experiment with other carto's though, so if anyone has suggestions...
Coffee is my favorite since it tastes more like mocha then coffee. And nothing that I have tried is as good as the p/t
I'm aware that an automatic is not to everyone's liking, but I love mine. It's a super easy draw without being airy and I have NEVER had a problem with it turning on randomly due to loud noise or whatever - never.
I'm glad to see SmokeTip finally getting some love on this forum. Their website is super easy to navigate, their customer service is unbeatable and their product is solid.
such is my two-cents.
kristi is a real person lol. i think kristi IS smoketip, its probably a pretty low key operation. i know most vendors are pretty much 1 or 2 person businesses. if thats the case i give her alot of credit because shes always on the ball and super efficient.