SmokingEverywhere BS email conversation

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providence

Senior Member
ECF Veteran
Jan 25, 2009
131
5
48
Rhode Island, USA
I almost got suckered in by these people but then I found this forum. Well, I emailed the local distributor of these rip offs asking what justified their insanely high price. This is their response:

In any industry there are leaders and new companies trying to get a share of the market. The reason there are cheaper alternatives is that in China there are several factories making similar products. There will always be competition but what seperates our company is one: Smoking Everywhere is the largest electronic cigarette company in the world. We own the manufacturing facility in China, this lets us guarantee the product for a year. If you look at the small print on all those other websites - they might have a 30 day or 14 day guarantee. We as in Clean Cigarettes will guarantee this product for life because of our commitment to helping people stop smoking and that the product is so good we are comfortable in doing so. Smoking Everywhere just bought out the second largest company in the US - njoy.

Essentially most these devices are similar on how they work, but another difference is that our product has all the health dept requirements that insures our product is safe. We stand behind our product and we aren't going anywhere. Most of these internet sites that are selling electronic cigarettes are some guy working out of his basement. Perfect example: I was able to buy a different electonic cigarette before we became a distributor for Smoking Everywhere, I would of loved to stay with them because thier pricing was lower, but two weeks after I made my purchase they were unable to sell me anymore products (cartridges) because they haven't ordered anymore yet? Small operators aren't set up to handle the volume our company is doing so that is why we are working with the largest and most established in the industry. Bottom line is go ahead a buy one from some individual on ebay or amazon and see what kind of service you recieve and what kind of guarantee you will get. We base our sales on personal relationships with our clients and are there when they need anything - not some email on the internet. Also check on the actual govt approvals these small guys have. Our product is superior in flavor, mechanically our batteries last longer and they are guaranteed for life.
thanks for your interest in our products and good luck with your goal to stop smoking tobacco cigarettes.
Sincerely,
Frank Simotics

and one from the other head of the distributor:

before we became a distributor of this product Frank tried other electronic cigarettes. The filters tasted not as good, and the first company we tried the electronic portion of the cigarette kept breaking down. This is the Rollys Royce of the companies and the most reliable. I have been to their warehouse in Florida and they can provide the product instantly, they are never out of stock. We also like the feel of the cigarette, and it is not in anyway a rip-off. The most important thing is that we offer a lifetime gtd to our product, if it wasn;t really good we could never do this. I addressed my concerns to Frank and as you can see below this was his response. Thanks for your help.
 

leaford

Vaping Master
ECF Veteran
May 1, 2008
6,863
432
Shenzhen, Guangdong, China
My responses in red.

I almost got suckered in by these people but then I found this forum. Well, I emailed the local distributor of these rip offs asking what justified their insanely high price. This is their response:

In any industry there are leaders and new companies trying to get a share of the market. And crooks, thieves and scammers. The reason there are cheaper alternatives is that in China there are several factories making similar products. True. There will always be competition but what seperates our company is one: Smoking Everywhere is the largest electronic cigarette company in the world. False. We own the manufacturing facility in China, False. this lets us guarantee the product for a year. And there is a long list of complaints about your failure to honor that guarantee. I can guarantee it won't rain all year, too. If you look at the small print on all those other websites - they might have a 30 day or 14 day guarantee. True. And if they honor it, that's better than yours. We as in Clean Cigarettes Gotta look that up. will guarantee this product for life See above, and I thought it was for a year? because of our commitment to helping people stop smoking and that the product is so good we are comfortable in doing so. Smoking Everywhere just bought out the second largest company in the US - Njoy.
Explaining the shocking decline in their reputation for customer service.

Essentially most these devices are similar on how they work, but another difference is that our product has all the health dept requirements that insures our product is safe. I'm sorry, the health department? Of what, Florida? The US doesn't have a health department. We have an FDA, and we all know they haven't approved these as safe. We stand behind our product and we aren't going anywhere. Sadly. Most of these internet sites that are selling electronic cigarettes are some guy working out of his basement. Honestly. He's working HONESTLY out of his basement. Again, better than you. Perfect example: I was able to buy a different electonic cigarette before we became a distributor for Smoking Everywhere, I would of loved to stay with them because thier pricing was lower, but two weeks after I made my purchase they were unable to sell me anymore products (cartridges) because they haven't ordered anymore yet? OK, sadly this is true. Of course, that also says something about his success, perhaps because he is HONEST and honors his guarantee? Small operators aren't set up to handle the volume our company is doing so that is why we are working with the largest and most established in the industry. Bottom line is go ahead a buy one from some individual on ebay or amazon Amazon? That's Njoy! You just said you bought them! You just dissed yourself, genius! and see what kind of service you recieve and what kind of guarantee you will get. The same kind you give, you own them. We base our sales on personal relationships with our clients and are there when they need anything - not some email on the internet. Yes, you are there being rude, yelling at them, calling security, threatening to call the police, and refusing to return their money. Thanks so much for "being there," jerk. Also check on the actual govt approvals these small guys have. Same as you, none. Because there is no government approval. Our product is superior in flavor, 8 basic flavors, compared to others with a dozen or more. mechanically our batteries last longer and they are guaranteed for life. Again with the life thing. Is it a year or for life? thanks for your interest in our products and good luck with your goal to stop smoking tobacco cigarettes.
Sincerely,
Frank Simotics

and one from the other head of the distributor:

before we became a distributor of this product Frank tried other electronic cigarettes. The filters tasted not as good, and the first company we tried the electronic portion of the cigarette kept breaking down. This is the Rollys Royce of the companies and the most reliable. Funny, that's not what your customers say about them. I have been to their warehouse in Florida and they can provide the product instantly, they are never out of stock. Never out of stock of crap. Gee, that's swell. We also like the feel of the cigarette, and it is not in anyway a rip-off. $150 for a supermini is a rip-off. A warranty no one can use is a ripoff. The most important thing is that we offer a lifetime gtd to our product, if it wasn;t really good we could never do this. Wow, I guess it is for a lifetime. I plan on living a good long lifetime. I guess I'll never need another one, huh? Jerk. I addressed my concerns to Frank and as you can see below this was his response. Thanks for your help.
 

Zappa

Full Member
Jan 9, 2009
24
1
Hmm, if the gurantee the product for 1 year and the batteries for life thats a good deal I would imagine. If you only need 2 atomizers a year (One to keep while you send the other away to be replaced) and you get a few extra batteries that will last your for life than I would think it is a hell of a good deal. But I would think "life" refers to the the life of the product, but what is the product? Is the product the cart, the atomizer, the battery? A combination of some of these? I would think a clarification is in order.
 

igetcha

Reviewer / Blogger
ECF Veteran
Verified Member
Nov 9, 2008
1,833
317
50
UK
www.E-Cig-Reviews.com
My responses in red.
In any industry there are leaders and new companies trying to get a share of the market. And crooks, thieves and scammers. The reason there are cheaper alternatives is that in China there are several factories making similar products. True. There will always be competition but what seperates our company is one: Smoking Everywhere is the largest electronic cigarette company in the world. False. We own the manufacturing facility in China, False. this lets us guarantee the product for a year. And there is a long list of complaints about your failure to honor that guarantee. I can guarantee it won't rain all year, too. If you look at the small print on all those other websites - they might have a 30 day or 14 day guarantee. True. And if they honor it, that's better than yours. We as in Clean Cigarettes Gotta look that up. will guarantee this product for life See above, and I thought it was for a year? because of our commitment to helping people stop smoking and that the product is so good we are comfortable in doing so. Smoking Everywhere just bought out the second largest company in the US - Njoy.
Explaining the shocking decline in their reputation for customer service.

Essentially most these devices are similar on how they work, but another difference is that our product has all the health dept requirements that insures our product is safe. I'm sorry, the health department? Of what, Florida? The US doesn't have a health department. We have an FDA, and we all know they haven't approved these as safe. We stand behind our product and we aren't going anywhere. Sadly. Most of these internet sites that are selling electronic cigarettes are some guy working out of his basement. Honestly. He's working HONESTLY out of his basement. Again, better than you. Perfect example: I was able to buy a different electonic cigarette before we became a distributor for Smoking Everywhere, I would of loved to stay with them because thier pricing was lower, but two weeks after I made my purchase they were unable to sell me anymore products (cartridges) because they haven't ordered anymore yet? OK, sadly this is true. Of course, that also says something about his success, perhaps because he is HONEST and honors his guarantee? Small operators aren't set up to handle the volume our company is doing so that is why we are working with the largest and most established in the industry. Bottom line is go ahead a buy one from some individual on ebay or amazon Amazon? That's Njoy! You just said you bought them! You just dissed yourself, genius! and see what kind of service you recieve and what kind of guarantee you will get. The same kind you give, you own them. We base our sales on personal relationships with our clients and are there when they need anything - not some email on the internet. Yes, you are there being rude, yelling at them, calling security, threatening to call the police, and refusing to return their money. Thanks so much for "being there," jerk. Also check on the actual govt approvals these small guys have. Same as you, none. Because there is no government approval. Our product is superior in flavor, 8 basic flavors, compared to others with a dozen or more. mechanically our batteries last longer and they are guaranteed for life. Again with the life thing. Is it a year or for life? thanks for your interest in our products and good luck with your goal to stop smoking tobacco cigarettes.
Sincerely,
Frank Simotics

and one from the other head of the distributor:

before we became a distributor of this product Frank tried other electronic cigarettes. The filters tasted not as good, and the first company we tried the electronic portion of the cigarette kept breaking down. This is the Rollys Royce of the companies and the most reliable. Funny, that's not what your customers say about them. I have been to their warehouse in Florida and they can provide the product instantly, they are never out of stock. Never out of stock of crap. Gee, that's swell. We also like the feel of the cigarette, and it is not in anyway a rip-off. $150 for a supermini is a rip-off. A warranty no one can use is a ripoff. The most important thing is that we offer a lifetime gtd to our product, if it wasn;t really good we could never do this. Wow, I guess it is for a lifetime. I plan on living a good long lifetime. I guess I'll never need another one, huh? Jerk. I addressed my concerns to Frank and as you can see below this was his response. Thanks for your help.

you must email that back to them! very good and funny too!
 

minabid

New Member
Jun 4, 2009
2
0
46
are you talking about this ?

smokingeverywhere dot .com/


are these guys legit.. if they are scam they are good at it. I mean they take credit cards, they also claim to ship overnight. There prices are not bad in wholesale quantities of 100-200 or more . I was going to order from them or Njoy but Njoys prices were higher. One thing that was a little wierd was when I asked them
 

wv2win

ECF Guru
ECF Veteran
Feb 10, 2009
11,879
9,045
GA by way of WV
  • Deleted by Walrus
  • Reason: Muck raking

BigJimW

Moved On
ECF Veteran
May 17, 2009
2,058
7
61
Warwick, RI
www.moonport.org
What I find funny about all this "SE ARE SCAMMERS" bull**** is my first e-cig was an SE sig that I THOUGHT I paid too much for. But after having three blown DSE103 atomizers in less than a week, and my SINGLE SE atomizer is still going strong after a MONTH speaks volumes of the saying that you get what you pay for.

Honestly, if you thought you got ripped off by Smoking Everywhere, PM me and I'll buy your equiptment to take it off your hands. :)
 

ellanceo

Full Member
May 11, 2009
69
3
35
Las Cruces, NM
Being a former employee of Smoking Everywhere, I can tell you right now that they ARE complete scammers and their products ARE faulty.

Examples:

In training, I was told specifically what I was allowed to say and not say. Which included convincing the customer that it is simply water vapor exhaled, nothing else, and that each cartridge lasts as long as a pack of cigarettes. Not only that but the product was meant specifically to slowly wean people off of their nicotine addiction by gradually stepping down nicotine levels over time.

Before I started working there, last Christmas my girlfriend received a 2.0 model as a gift. It NEVER worked properly, and the vapor production was absolutely terrible. I will admit, while working there with the new 3.0 "Gold" model, they did have a serious increase in vapor production because of the larger atomizer, but the price of $139-$199 for a starter kit is absolutely ludicrous. Not to mention the $20 5-pack of carts, and $20 cases.

I know prices vary on location, I went to El Paso to find that their kiosk down there sell at $50-$60 lower than in Alaska, but that is still very overpriced compared to the average $40 kits you can get from distributors in China.

The fact is, their business ethics are lacking in every department, and they DO NOT, I REPEAT, DONOT, honor their warranties. I was instructed specifically to convince the customers that they were simply using it wrong, and needed to purchase new carts to "get use to the device".

I have already reported them to the Better Business Bureau, which they are classified by them as a "safe" company, which they are absolutely not. I also tried talking to the mall management about regulating how they conduct business, but was only told to "contact the appropriate authorities, we can do nothing." This was after I put in over 36 hours, and had the owner of the kiosk ignore my phone calls and avoid me like a child.

I'm sure someone will say what I have said here is bias because of my experience with them and the fact that I was screwed over on work, but I have been aware of their practices before I ever worked for them.

I hope this gets people to understand that with these products there ARE people out there wanting to take as much money as they can from you with false promises and claims, and unfortunately they all happen to be stateside.

I highly suggest that anyone first getting into electronic cigarettes to do the following:

1). SHOP AROUND
There are always better places to buy from, better deals, better shipping prices, and better products. It takes awhile to get what you are really looking for. Expect to spend more than $100 on your first order.

2). READ/WATCH REVIEWS
This forum is overflowing with reviews on every model out there. Watch every single one you can on the model you are interested in before committing to a purchase, you will be much happier in the end.

3). ASK QUESTIONS
The forums are a great helpful community that will always be there to help. Don't be shy about questioning suppliers either, it is your right to know about all policies and claims.

4). DON'T EXPECT PERFECTION
Things go wrong, and parts break down. It's just what happens. If you study how these products are put together, you will come to see that they really aren't much to them. And because of the simplicity, simple things will happen to make them break. Just treat them like an other consumer electronic device, be gentle.

5). GIVE IT TIME
It takes time getting used to vapor instead of smoke, and everyone needs to realize that. There is no happy medium, and you will NOT get the same sensation you do from smoking a real analog. Don't ever expect anything different.

I hope this helps anyone being first getting into this little hobby, and I hope it will save some people money/time. There is no reason for anyone to be discouraged from trying a potential health-saver simply because some crooked business wants to rob you of your wallet.

Remember, take EVERYTHING with a grain of salt!

Happy Vaping!
 
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