Technical Support & Advice

[arkador]

Kimmy, If you are considering sending it in anyways, it sounds like you have Mike's approval to TRY what we suggested for you. Worst case is that the wire on the inside breaks and you have to send it in anyways.

I wouldn't have recommended the steps I listed, if I hadn't done it myself and felt that it was actually easy to do.

 

[Kimmy]

Well I successfully tightened the screw, but it is still not firing

 

[BuzzKill]

Well I successfully tightened the screw, but it is still not firing

Hummm , you have a blue LED but no vapor huh ?

1 more ? just to make sure ! , when the carto is ON it do you get a blue LED ??

 

[Kimmy]

Hummm , you have a blue LED but no vapor huh ?

1 more ? just to make sure ! , when the carto is ON it do you get a blue LED ??

Nope just red when i hit the button

 

[Kimmy]

Anything else I should try?

 

[Bovinia]

You can try prying the center pin on your carto out a bit. I use a fingernail file and just lift the carto pin on the bottom a tiny bit. If you raise it too much, or you try to turn it like a screw you'll break the coil inside the carto...but it's worth a shot

 

[BuzzKill]

OK quick over view


batteries charged ?? ( use a voltmeter if you have one , they should read 4.2 volts each )
Take off the atty /carto first
Do you have a RED LED light ?
DO you have a Blue Led light when the button is pushed.
DO you have a Blue led with the ATTY/CARTO ON the unit ?
Do you have BOTH red and Blue led lights ?
Do you get a blue led with the atty/carto ON but no vapor ?


please answer these again if needed

 

[Bovinia]

Here's a pic for you Kimmy

 

[Kimmy]

OK quick over view


batteries charged ?? ( use a voltmeter if you have one , they should read 4.2 volts each ) -Don't have one, but they are fully charged according to my charger
Take off the atty /carto first
Do you have a RED LED light ? Yes
DO you have a Blue Led light when the button is pushed. Yes
DO you have a Blue led with the ATTY/CARTO ON the unit ? No
Do you have BOTH red and Blue led lights ? Just Red & blue when I click the button without a carto attached
Do you get a blue led with the atty/carto ON but no vapor ? No.


please answer these again if needed

Replies are above. Hope I'm not being a pain

 

[Bovinia]

I think Mike wanted the new answers after you try prying up the pin on your carto. Kimmy, it's never a pain to get a vaper up and running!

 

[Kimmy]

I think Mike wanted the new answers after you try prying up the pin on your carto. Kimmy, it's never a pain to get a vaper up and running!

Tried the carto adjustments, still no luck

 

[5cardstud]

Make suare the caps are tight and clean and make sure the screw in the bottom cap and on the side of the IP are both tight. Try another set of batteries if you haven't already done so.

 

[Kimmy]

Make suare the caps are tight and clean and make sure the screw in the bottom cap and on the side of the IP are both tight. Try another set of batteries if you haven't already done so.

Done and done. Don't have any other batteries to try. Tried 6 diff cartos and same story.

 

[Bovinia]

Well bummer Kimmy, I'm sorry nothing has worked so far Might be a spacer missing under your top cap screw...I think that was already mentioned.

 

[Kimmy]

Well bummer Kimmy, I'm sorry nothing has worked so far Might be a spacer missing under your top cap screw...I think that was already mentioned.

Yeah it's gotta be something going on inside or something wrong with that screw. I'm going to send it to Cali tomorrow morning I just wonder if I should send my batts and charger too

 

[BuzzKill]

OK this is an 808 right ?? If so I can send you a new top cap , what was the order number or last name Kimmy ??

If you want to send it to us make sure to send some cartos to test it with!!

Something is shorting out.

 

[arkador]

Sounds like something is sdorting in that top cap if the light isn't going blue with a carto attached.

Sent from my ICS Motorola XOOM tablet using Tapatalk

 

[5cardstud]

My guess is when she tightens the carto its pushing the center pin down and causing a short. Probably a missing part or faulty one but those things happen even to auto manufacturers.

 

[BuzzKill]

Ya I am thinking the top was built wrong ! thats why I offered to send her a replacement.

 

[Kimmy]

OK this is an 808 right ?? If so I can send you a new top cap , what was the order number or last name Kimmy ??

If you want to send it to us make sure to send some cartos to test it with!!

Something is shorting out.

I appreciate the offer to send a top cap, but if something's built wrong or it's missing a part (I really don't feel comfortable re-building anything), I feel like it would be more efficient to just send it to you guys and possibly save time in the long-run. If I wait for a replacement cap and it still doesn't work then
that will waste time since I'll have to send it anyway. Trying to have it working for my b-day. I'm just going to send it to you guys later this afternoon w/ the batteries and some blank cartomizers--I really don't mind paying for the shipping/tracking to get her working and feel confident she's fixed. She broke down on me at work while I was serving tables---when I need it most, haha