Krythis, we never claimed to be shipping from Texas while we were based in the UK. We had it posted numerous times on the website on both the Shipping page and the About us page. We also had it mentioned here on the forum. We made the decision to to move the USA storefronts headquarters back to Texas on January 27 and had all of the shipments we were awaiting forwarded to the USA as well. It was never our intention to mislead anyone into thinking we were based anywhere we weren't.
When you placed your order on 1/25/10, the VS NY liquid you ordered was on backorder until January 30. The shipment sat in customs for 2 weeks longer than anticipated (wasn't even received until Feb 5 at the UK warehouse), so I had to place another order and had it shipped to Texas. I sent emails out, but I just checked my email log and I did overlook yours. It's my fault alone and I'm really, really sorry about that.
The bad weather was in England. We had a full week of snow and the post office was closed. We couldn't even get our car out of our driveway onto the road (rear wheel drive car + snow = immobile).
Generally, we ask that customers leave a message in the "Note to Sender" box in your shopping to request the bottles we offer for delays and promotions. Otherwise, we'll overlook it. The system we have on our website doesn't allow us to add any notes to reference for customers in the future, so leaving a "Note to Sender" really the only realistic way for us to keep track of promised replacements and goodies. It's definitely something I'll look into, though.
I can assure you we have everything setup in Texas now and are only awaiting a shipment of sampler pack bottles, a few various 10mL bottles and 2 liquid flavours. All orders placed (aside from the aforementioned) will be shipped the same day or next day at the latest from now on.
As for the extra bottle, I'll gladly ship that to you today. I'll send you an email right away.
Thank you,
Eric Scott Moon
When you placed your order on 1/25/10, the VS NY liquid you ordered was on backorder until January 30. The shipment sat in customs for 2 weeks longer than anticipated (wasn't even received until Feb 5 at the UK warehouse), so I had to place another order and had it shipped to Texas. I sent emails out, but I just checked my email log and I did overlook yours. It's my fault alone and I'm really, really sorry about that.
The bad weather was in England. We had a full week of snow and the post office was closed. We couldn't even get our car out of our driveway onto the road (rear wheel drive car + snow = immobile).
Generally, we ask that customers leave a message in the "Note to Sender" box in your shopping to request the bottles we offer for delays and promotions. Otherwise, we'll overlook it. The system we have on our website doesn't allow us to add any notes to reference for customers in the future, so leaving a "Note to Sender" really the only realistic way for us to keep track of promised replacements and goodies. It's definitely something I'll look into, though.
I can assure you we have everything setup in Texas now and are only awaiting a shipment of sampler pack bottles, a few various 10mL bottles and 2 liquid flavours. All orders placed (aside from the aforementioned) will be shipped the same day or next day at the latest from now on.
As for the extra bottle, I'll gladly ship that to you today. I'll send you an email right away.
Thank you,
Eric Scott Moon