I'm going to bring this forward, since I never got a response...
Has anyone cancelled an item from a paid shipment that is waiting on said item to come in stock, only to find the rest of the shipment has become untouchable to additional item cancellations? How about an item going from "ready to ship" to "restocking" when the item says it is in stock and ships the next day when viewed on it's own page?
When you change an order, it goes back down to the bottom of the que. You had a reservation, then you changed it, so you are back down to the bottom of the list for the product, and everyone else who ordered will now get it before you.
When you cancel an item and get refunded as a gift certificate, it all happens immediately, no waiting.
When you request a refund, the entire order goes into hold until paypal sends the refund ...
It's all in the FAQ on FT.
FT has a very linear, one process at a time computer program.
