Hi All,
I recently downgraded a yelp review from 5 stars to 2 stars, because of their lackluster customer service (i.e. they recently hired too many hipsters more interested in looking cool than actually helping you find what you need). The new (to me at least) employees were unwelcoming, I had been to this store and its sister store at least a half dozen times each and the service has become increasingly uneven at best, unfriendly at worst.
Instead of confronting me on YELP, the manager of the store decided to search me out through their database of customers, figuring out who I was by my first name and last initial. At first I was kind of peeved about it, but re-reading their email it "seems" like they are willing to change, not that I will be going back to the store, but it is a small business and I like supporting my local B&M's.
The reason I am putting this thread in the Women's Room, is because I find it increasingly annoying that local B&M's cater towards young 20-ish male hipsters. I want to speak for men and women who have been smoking analogs for decades, and have found an interest in the mechanical mod world of dripping and squonking, or who are at least curious, but are never given the time of day in B&M's. So I find myself considering changing my Yelp review slightly depending on what the store owner has to say. BUT if you were me, what advice or criticism would you give this business and should I change my review at all?
I recently downgraded a yelp review from 5 stars to 2 stars, because of their lackluster customer service (i.e. they recently hired too many hipsters more interested in looking cool than actually helping you find what you need). The new (to me at least) employees were unwelcoming, I had been to this store and its sister store at least a half dozen times each and the service has become increasingly uneven at best, unfriendly at worst.
Instead of confronting me on YELP, the manager of the store decided to search me out through their database of customers, figuring out who I was by my first name and last initial. At first I was kind of peeved about it, but re-reading their email it "seems" like they are willing to change, not that I will be going back to the store, but it is a small business and I like supporting my local B&M's.
The reason I am putting this thread in the Women's Room, is because I find it increasingly annoying that local B&M's cater towards young 20-ish male hipsters. I want to speak for men and women who have been smoking analogs for decades, and have found an interest in the mechanical mod world of dripping and squonking, or who are at least curious, but are never given the time of day in B&M's. So I find myself considering changing my Yelp review slightly depending on what the store owner has to say. BUT if you were me, what advice or criticism would you give this business and should I change my review at all?
