this angry girl is angry

[Edwv30]

You neglected to mention that another thing which will happen for the "umpteenth time" whenever anyone reports a problem with FSUSA is that you and a few others will jump in with sarcasm and incendiary comments about FSUSA and anyone who is happy with them. The reason that the threads get closed is because YOU and your bash buddies always turn them from discussions into arguments.

I was a previous customer of FSUSA. As such, I have every right to post my experience and feelings\opinions of them, (products and customer service included). I am not sure what to say if this bothers you?

As to Amy's problem, I'm sorry that it happened. I have had no problems with FSUSA's products or service, but that doesn't mean that others haven't. I have nothing against Amy and she has every right to bring her problem here if she feels that is the only way to get satisfaction. I just hate to see a small group of bashers keep taking over such threads for their own puposes and cause them to be closed.

I am glad you haven't had issues with FSUSA.."Good for you." The fact is..others HAVE. There is no "small group" of "bashers" here...just unsatisfied customers who wish to vocalize their experience. That is what the review sections are about...No?

 

[Mr.Self_Destruct]

So, Almost day 3 of this thread and no response from FSUSA. hmmm.

They can respond here... right??

 

[angry-amy]

So, Almost day 3 of this thread and no response from FSUSA. hmmm.

They can respond here... right??

i dont know if they can respond here, but this thread was only created just over 24 hours ago. it sometimes took days to appropriately respond to my emails. i wouldnt be surprised if they either ignored this thread entirely or followed the suit with their previous customer care with me.

thats just my 0.02 though.

i know when people have issues with my company for ANYTHING (good or bad), i am sure to get an appropriate return response to them within 24 hours. then again, i have learned that not everyone treats their customers as if their business relies on them.

no customers, no need for product.

 

[Edwv30]

i dont know if they can respond here, but this thread was only created just over 24 hours ago. it sometimes took days to appropriately respond to my emails. i wouldnt be surprised if they either ignored this thread entirely or followed the suit with their previous customer care with me.

thats just my 0.02 though.



i know when people have issues with my company for ANYTHING (good or bad), i am sure to get an appropriate return response to them within 24 hours. then again, i have learned that not everyone treats their customers as if their business relies on them.

no customers, no need for product.

David can respond here. He has created\responded to several posts in his FSUSA sub-forum over the last two days.

 

[the_larch]

David can respond here. He has created\responded to several posts in his FSUSA sub-forum over the last two days.

Not to incite anything (frankly, I'm impartial... lousy situation for the OP and I can understand her frustration yet I personally cannot relate with this vendor) but why exactly does David need to post in this thread for?

It seems to me that the OP is venting. Do vendors need to respond publicly to every person who voices discontent? I agree that things should have been handled better but even that shouldn't require anything public unless the OP specifically is looking for a public apology. To me it seems a simple "Here's my bad experience: take what you will from it" or even a "This is why you should never order from this vendor..." but not a "Publicly explain yourself and how you will rectify the situation" type thread.

 

[Shotline]

I only post this because everyone always posts about their bad experiences and make it sound as if the vendor treats everyone the same way.

I have ordered from them a few times and never had a problem.

 

[dspin]

I also have a pending problem that David is suppose to take care of. Will get back on that with the final.

You're not alone Amy. I referred a very close friend, who was also new to vaping, to the same supplier. He received an email with a shipping notice and tracking number and when he checked his account on their website it was showing "Pending" as the status. He knew something wasn't right so he contacted them via email. He got no response to emails and when he called, David assured him he would "personally" fix the problem. The problem remained and he called again and asked why he didn't get a response to his emails and was given a short snippy response from David about having 300 emails backed up and not enough time to read them (due to moving to a store front or something like that). My friend reminded him that he had called once and was told it would be fixed. David said it had already shipped. The next day---same problem so he called again and David once again acted like it was a first time call and told him he ran a large corporation and didn't have time to handle shipping problems and passed him off to some young lady who was very sweet and soft spoken. She told him it shipped two hours earlier. Anyway, my friend was very unhappy to say the least and voiced his anger to both David and the unfortunate lady David passed the problem off on. The entire scenario could have been avoided had David done what he told him on the first phone call or better yet, had he at least responded to the emails. I've been watching the threads when someone gets brave enough to post a complaint on this company and they all end up the same way. The OP is attacked from every angle and told it was the fault of USPS or anything other than the problem being with FSUSA. This story is not something I was TOLD. The friend I'm talking about lives with my hubby and me and I watched him send the emails and I heard both ends of the conversation because I was sitting right beside him. My friend did get his order and he did call and apologize for getting so angry but the bottom line is---no customer should have to jump through hoops to get a problem fixed when it is no fault of their own. Yes, we all make mistakes but it's how those mistakes are dealt with that makes for happy, returning customers. I feel bad that I was the one who recommended them but he was needing some liquid and my regular supplier was temporarily out of commission. I read some nice reviews and based my recommendation on what I saw back then. I didn't post his experience until now because I didn't want to deal with the angry backlash that I've seen take place when someone posts a negative review on this supplier.

 

[ThomasP]

I ordered from FSUSA last night. They had a nice Hanukkah sale for a free 10 ml and a free 5 ml bottle with the purchase of a 30 ml bottle.

I ordered 3 30 ml bottles and put my freebie stuff in the comments section of my order. I realized after furnishing the order that I forgot to include mg with my freebie requests. I used their contact us page and got an e-mail this morning at 8:16 est from Arizona telling me they will try to catch it for me. That is 8:16 am EST, not PST or MST. That is customer service no matter how you slice it.

Hopefully they are able to catch it and correct MY mistake but I will certainly not bash them if they can't catch MY mistake in time when sales volume is so high.

I will post here when I get the order.

 

[smonomo]

He can respond to this thread, but for reasons stated below he is probably as we speak being coached, and a carefully worded statement is being drafted.

In past epic fsusa threads he has been caught lying, and contradicting himself. When confronted, he drags his family into the thread to use as a shield in an attempt to deflect criticism, he then goes on to evoke one of America's most shameful tragedies, and compare his persecution to that of the poor innocent women of Salem, Mass in 1692. Finally ending up face down in a ditch, all the while his disciples becoming more and more enamored with him.

You neglected to mention that another thing which will happen for the "umpteenth time" whenever anyone reports a problem with FSUSA is that you and a few others will jump in with sarcasm and incendiary comments about FSUSA and anyone who is happy with them. The reason that the threads get closed is because YOU and your bash buddies always turn them from discussions into arguments.

Hi Latakia, how are you!


oh!...look at that! You beat me in..
You win a gold star....or perhaps I can interest you in some 'Gold medal'

 

[Sainted_S]

He can respond to this thread, but for reasons stated below he is probably as we speak being coached, and a carefully worded statement is being drafted.

I'm glad I'm not the only one who suspects this as well.


I really didn't have a problem when I ordered from them, other than their juices on the whole just weren't my thing. My impression of the company was affected by seeing the way customers who had a problem were responded to not only by the company, but by the fanboys/girls. IMO it is very much instigated by the owner and if I'm giving someone my money for their product I really don't want to here "poor me" from the owner of the company.

 

[ThomasP]

He can respond to this thread, but for reasons stated below he is probably as we speak being coached, and a carefully worded statement is being drafted.

In past epic fsusa threads he has been caught lying, and contradicting himself. When confronted, he drags his family into the thread to use as a shield in an attempt to deflect criticism, he then goes on to evoke one of America's most shameful tragedies, and compare his persecution to that of the poor innocent women of Salem, Mass in 1692. Finally ending up face down in a ditch, all the while his disciples becoming more and more enamored with him.



Hi Latakia, how are you!


oh!...look at that! You beat me in..
You win a gold star....or perhaps I can interest you in some 'Gold medal'

Wow. I no longer have to wonder why these threads get closed. Put down the haterade. The OP had an issue that was her mistake in the first place. There really is no need to personally attack someone here.

 

[Latakia]

Hi smo. I'm doing just fine. Thanks for asking. AND Thanks for proving my point.

He can respond to this thread, but for reasons stated below he is probably as we speak being coached, and a carefully worded statement is being drafted.

In past epic fsusa threads he has been caught lying, and contradicting himself. When confronted, he drags his family into the thread to use as a shield in an attempt to deflect criticism, he then goes on to evoke one of America's most shameful tragedies, and compare his persecution to that of the poor innocent women of Salem, Mass in 1692. Finally ending up face down in a ditch, all the while his disciples becoming more and more enamored with him.



Hi Latakia, how are you!


oh!...look at that! You beat me in..
You win a gold star....or perhaps I can interest you in some 'Gold medal'

 

[VanderVape]

The issues should be fixed and honestly IMO a couple of free juices with the nic you want should be sent to you as an apology.

 

[mauisun]

Not really sure why anyone would suggest I, or Pamela, is being "coached" on how to respond to threads like this.
We have alot of children and a busy business so we aren't always here. I posted todays Hanukkah special and then was off-line until about 20 minutes ago working.
Everyone has their right to have a say on whatever issues they feel they have a say on. I would add however, just because someone posts and experience it is not the whole truth of the matter.
Either way, the OP says she was displeased with our service enough to no longer wish to do business with us. Everyone has a right to feel that way, even I do.
Sorry angry is so angry, we do the best we can and no matter what happens not everyone is going to be 100% pleased. If there is a single company out there without complaints I have never seen them.
So having said all of that we did what we could to try to fix her order, we aren't alone in this company we have folks work for us and on an occasion something gets missed in the chain from order to sending.
Wish it could be better, we all wish that. We have countless thousands of satisfied customers and we hope to have many more in the future.
I do have to say, some of the hatred posts, antogonistic posts etc. I have seen popping up on ecf over the last year is not the website I first joined. This used to be alot friendlier place....

 

[GoodDog]

Amy, if you want Tootsie Roll all you need to do is add a couple of drops of Wintergreen to chocolate and voila! It's not rocket science and much cheaper to make your own.

As far as FS haters, it seems the list is growing rapidly.

 

[AZVAPS]

I too am no longer on theFSUSA bandwagon. They offer free shipping in Az if you spend $20. Twice My ordered was not shipped/ cancelled because I hadnt spent $20 (i had). Then I was basically accused of "trying to take advantage". Not only that but I have found better juice for less money at Vaperite.

 

[bassthumper]

well there it is
the "family shield" we've heard so much about.

What's with all these suppliers biting off more than they can chew?
I guess if a business owner has children the customers should expect bad service?

 

[angry-amy]

Sorry angry is so angry, we do the best we can and no matter what happens not everyone is going to be 100% pleased. If there is a single company out there without complaints I have never seen them.

you are 100% correct, not everyone is going to be pleased, but when a customer approaches them because of a problem, the company should take steps to rectify the situation.

it is wonderful that your business has grown so much and you have thousands of customers. but i can do without the quips about how its a family run business and how people are just haters, with no rhyme or reason. people, businesses, etc make mistakes. it is what is done afterward and the callous treatment of the clientele that is really the issue at hand.

 

[Latakia]

Nah, it's mostly the same bitter people over and over. They just seem to think their opinions count more.

Amy, if you want Tootsie Roll all you need to do is add a couple of drops of Wintergreen to chocolate and voila! It's not rocket science and much cheaper to make your own.

As far as FS haters, it seems the list is growing rapidly.

 

[uba egar320]

What all was said when you were mad at them? Professional mad, or cursing mad?