this angry girl is angry

[GiMante]

I didn't even see an apology in Davids post. Just a lot of excuses.

oh, hold on. I see a "sorry angry is so angry"

 

[Edwv30]

Why are people disecting the OP's first post and trying to discredit her? She has an opinion about a vendor because of a personal experience she had with that vendor. In every other negative review of this vendor that I've read, this same thing has happened. She is allowed to think what she thinks and she is allowed to post it as well.
Why doesn't this happen when there are negative reviews for other vendors?

This is what happens to anyone who has had a bad experience with FSUSA. It's quite sad really.

 

[mikev]

Bruther... this crap happens all over the place here, here is just one example http://www.e-cigarette-forum.com/forum/e-liquid-reviews/142992-backwoods-brew.html someone posting a negative review of Backwoods Brew e-liquid.
I tell ya' it would be comical if it wasn't so revolting. I don't think I have ever seen SO MANY customer service "experts" in one place before I came to ECF 10 months ago. if everyone here that claims to be an owner of a small business etc (therefore knows EVERYTHING about customer service) really was, there would be no actual customers... everyone would just be hanging out in there own Lil' family owned business! LOL seriously though... too many "experts" here.

Quit bashing on everyone, go and find a juice supplier that floats your boat, and maybe one to buy hardware from and be happy!
I like FSUSA I personally have never had a problem with them that was not easily rectified with a little communication, I have tried many other vendors before them... and all were decent, quick to ship etc, but personally I like the product that FSUSA sells so I stick with them!

 

[JonnyVapΣ]

I'm just glad people are still willing to voice their opinion after seeing a few too many timid people shy away from expressing their concerns or views or refuse to name the company they have issue with (cmon...this is the friggin internet and you have a goofy avatar and name...nobody knows you). Nothing good will come out of that. Good job Amy.

 

[ThomasP]

Why are people disecting the OP's first post and trying to discredit her? She has an opinion about a vendor because of a personal experience she had with that vendor. In every other negative review of this vendor that I've read, this same thing has happened. She is allowed to think what she thinks and she is allowed to post it as well.
Why doesn't this happen when there are negative reviews for other vendors?

And we are allowed to think what we think and allowed to post it as well. It's called a discussion forum.

As far as "disecting" goes I think the point was lost that the original poster made the mistake, not the vendor. They tried to correct it for her and were unable to do so. It happens. There is no reason to slander the vendor publicly in two places when the mistake was made when placing the order.

Order from overstock or amazon sometime. They can only cancel an order for a very short time after it is placed and they do not correct them for you. You have to return the product at your own expense or keep it. This vendor attempts to correct them for us and often does, but they are not always able to but they all ready go well above and beyond other places that we all shop at all the time.

The high handed lecture about customer service just really provides icing to this whine cake.

 

[Nixsdaddy]

Personally, I have not had any issues with FSUSA. I had ordered some juice the day before thanksgiving and it was shipped the day after thanksgiving. I have ordered from vendors that took over 3-4 days just to ship (was a PV.. throw it in a box and slap a label on it and send it out the door), so I can understand the anger. But we all experience delays and stuff can happen out of the blue. We are all human and can and will make mistakes on occasion. But me, I'll keep ordering as long as they keep shipping.

Sorry you had such a bad experience. But I don't shoot the company for one mistake.

Disclaimer: This is my own opinion and factual evidence on my own experience with said company.

 

[berube27]

wow. i was bored and bouncing around the forum and came across this thread. i had the same "issues" as all these other people with them a few weeks ago. glad im not the only one.

 

[Edwv30]

wow. i was bored and bouncing around the forum and came across this thread. i had the same "issues" as all these other people with them a few weeks ago. glad im not the only one.

You are definitely not the only one....there are many more. The ones who speak out here get berated by the fanboy\fangirls and the threads get shut down. The others are afraid to post because they don't want to deal with the drama. Thank you for posting.

 

[Rowdy]

And we are allowed to think what we think and allowed to post it as well. It's called a discussion forum.

As far as "disecting" goes I think the point was lost that the original poster made the mistake, not the vendor. They tried to correct it for her and were unable to do so. It happens. There is no reason to slander the vendor publicly in two places when the mistake was made when placing the order.

Order from overstock or amazon sometime. They can only cancel an order for a very short time after it is placed and they do not correct them for you. You have to return the product at your own expense or keep it. This vendor attempts to correct them for us and often does, but they are not always able to but they all ready go well above and beyond other places that we all shop at all the time.

The high handed lecture about customer service just really provides icing to this whine cake.

4 days later (11/30) still no word on the juices and my order is still "processing." i emailed to ask the status of the shipment and gently reminded him of the request to add nicotine. his response was "all done and supershipping tomorrow."

Just keeping it on track. I believe the problem is that Amy was lead to believe the issue was resolved and the product shipped had NIC. Yes it's true the original order was for no nic but she made a change-request BEFORE it shipped and was told the change-request was fullfilled. In my opinion this is the part Amy is angry about, had FSUSA simply told her they did not catch it in time I don't think she would have even posted a review at all. That being said FSUSA is one of the better companies out there in my opinion. By the way..Good job Amy!


Note: One or two negative reviews is not going to stop me from ordering from a vendor, however it may improve CS from that vendor for several dozen customers. All feedback has value depending on how you care to utilize it....just saying.


Rowdy

 

[angry-amy]

They tried to correct it for her and were unable to do so. It happens. There is no reason to slander the vendor publicly in two places when the mistake was made when placing the order.

2 issues with your commenting dear sir,

1. twice? come again? there is only one thread about my situation with fsusa.

2. slander implies falsity.

slander–noun
a.
defamation; calumny: rumors full of slander.
b.
a malicious, false, and defamatory statement or report: a slander against his good name.
c.
Law . defamation by oral utterance rather than by writing, pictures, etc.

 

[angry-amy]

Note: One or two negative reviews is not going to stop me from ordering from a vendor, however it may improve CS from that vendor for several dozen customers. All feedback has value depending on how you care to utilize it....just saying.


Rowdy

and it shouldnt rowdy, thats part of the issue. the cs that i received was bad. during and after the fact. the issue wasn't even that they said that they hadn't been able to change the order, but that after the fact, the only solution that the vendor had was to offer that i come try to run their company. THIS is unacceptable customer service.

but it's *my* experience, and i am by no means encouraging others to stop patronizing this company if they provide them with excellent CS.... i certainly wont, but maybe bringing this all up will have an effect on the way that david responds to people in the future. from the comments in this thread, what i experienced with this vendor is far from one isolated incident.... and that indicates that there may be things that this vendor needs to do in order to ensure customer satisfaction.

 

[banjo]

the fanboy\fangirls

Using terms like these, which are used in a clearly derogatory way, to describe anyone who happens to disagree with your particular position is what gets these threads shut down............

 

[MikeDeason]

BB has excellent customer service. Sometimes customers rub vendors the wrong way because they got attitude.

I run a business and if a customer is rude I tell them where to go. Don't have time for rude customers when there's plenty of normal people out there that appreciate a good product.

 

[EricB]

If a vendor says no problem I'll switch it out, & follows up that they did & Amy still receives the wrong order. It's not Amy's fault one bit. The Vendor is at fault, not Amy. It's as easy as that.

 

[Edwv30]

Using terms like these, which are used in a clearly derogatory way, to describe anyone who happens to disagree with your particular position is what gets these threads shut down............

Nope...sorry. I am a "fanboy" of other suppliers and it's not meant to be derogatory at all...."clearly" or otherwise There difference is...I don't attack others who are not fanboy\fangirls of my "preferred" suppliers. If my "preferred" suppliers make mistakes it's on them and the customer has every right to complain or post their concerns. Have you even followed this thread?

 

[banjo]

Yes, I have been following this thread. I've been following it since day one. Anybody that reads your post knows exactly what you intended with your "fanboy/fangirl" statement. The terms "boy" and "girl" are generally, and correctly, used to designate those that have not yet reached puberty, or to refer to others in a derogatory way, and your attitude toward those you refer to is clearly antagonistic. They are just other posters who happen to be "customers" of the supplier in question, and have their own point of view to express. If you are really concerned about this thread being shut down, don't purposely use language that you know will antagonize others.

 

[Edwv30]

Yes, I have been following this thread. I've been following it since day one. Anybody that reads your post knows exactly what you intended with your "fanboy/fangirl" statement. The terms "boy" and "girl" are generally used to designate those that have not yet reached puberty, or to refer to others in a derogatory way, and your attitude toward those you refer to is clearly antagonistic. They are just other posters who happen to be "customers" of the supplier in question, and have their own point of view to express. If you are really concerned about this thread being shut down, don't purposely use language that you know will antagonize others.

You know what I intended? I was designating others as not yet reaching puberty by using the term "fanboy\fangirl" even when I referred to myself as a "fanboy" of other suppliers?" Wow...talk about derailing a thread. Okay Banjo...you are correct..."putting on the foil hat " Can we stay on topic now?

 

[Sdh]

As a business owner myself, i find it sad when i receive poor customer service. what makes me angry is when i look to rectify the situation and am told to basically pound sand. i am hesitant to write this because i know that there are FSUSA fans on ecf and i dont want to make any quick enemies, but someone should really know what my experiences are with this company.

I am new to the vaping world, i started a couple of weeks ago and placed an order with FSUSA and was very happy with the quality of the juices, etc.

On 11/21 i ordered 3 30ml bottles zero nicotine.

i converted my friend to vaping over thanksgiving and as a christmas present for her, i placed another order with fsusa on black friday 11/25.

that order shipped 11/26 and i went online to look at flavors again and noticed that the 11/21 order was still in processing status. i emailed dave and was told that there was a backorder of caramel flavoring but that it would be processed immediately. IMO, they should have told me about this delay BEFORE i inquired about it. at that time, i asked if he could possibly change the order as it was still "processing" and make it low nicotine. he said yes, no problem. he added that this was only the case if he could catch it before it shipped. understandable.

4 days later (11/30) still no word on the juices and my order is still "processing." i emailed to ask the status of the shipment and gently reminded him of the request to add nicotine. his response was "all done and supershipping tomorrow."

on 12/2, the juice arrived. me, being out of juice with nic in it tore open the package to find that the bottles that they sent, the bottles that sat in processing for 2 weeks, were NO NIC.

ok fine, i get that mistakes happen. i am a small business owner myself, i get that. but good customer service is making sure that your customers are happy. i emailed him and asked if there was any way that he could fix it or if we could resolve this problem and he said something about "not catching it in time" and blamed "human frailty," not once offering to rectify the situation.

so i got angry. and after cooling off, i emailed him again last night and told him about the importance of customer service and of making sure that his customers are happy because without customers, you have no need for product. of course i was very gentle in my emails. i do mediation and negotiation full time work, i know the importance of getting to the point and being nice. i made no dancing around the fact that if this kind of customer service is what i would expect, i would take my money and refer my friends elsewhere (even though i love some of their products).

i sent him a message on his facebook wall indicating that i had sent him an email about the importance of customer service.

his response was that neither he nor pam knew what i wanted them to say... that i had pretty much outlined appropriate customer service, yet there was no appology or attempt to fix the mistake,

what they did offer was an "invite to run a company of this size without any mistakes whatsoever," and then a couple sentences about human error and human frailty.

ok, yes. i get that we are all human, and we make mistakes. my mistake was patronizing this business.

(this forum is seriously lacking information about problems that people face with vendors. had i known that i would be treated so poorly before using them, i would have stayed away... tootsie roll flavored juice or not.)

Heres the orginal post!

 

[Jude Terror]

As an experienced comic book fanboy, I would just like to suggest the use of the terms "Fanman" and "Fanwoman" to avoid future misunderstandings. Thanks.

 

[Edwv30]

As an experienced comic book fanboy, I would just like to suggest the use of the terms "Fanman" and "Fanwoman" to avoid future misunderstandings. Thanks.

LOL..Thank you Jude...point taken.