I have had my Provari for over a year now. I am rough on it!! My house has concrete floors so it has rolled, been dropped, slung (on accident) bounced off walls, knocked off tables (2 kids and 3 dogs) . . you get the idea. Still working. There have been two occasions where it started giving me problems. I contacted customer service, one was simply it was dirty they walked me through that. Fixed. The other was from a fairly traumatic run of crashes into my floor (meaning more than 2 less than 10 ;-) just a bad day. It stopped working. . . um well I will just say and NOT advise. . . but my fiance who doesn't smoke anything took it apart and fixed it in about 15 minutes. Point being the thing is so well made yet so simple. Not many parts but very solid. If it is past warranty and a little something goes wrong I have found it fairly easy to find a remedy simply because there is not much to it yet it is so amazing and complex. I am fairly sure this thing will be with me till the end. If it has made it this long - it isn't going anywhere! Almost everyday I hear something hit the floor and think oh nooooooo . . . . pick it up and push the button and my baby fires up every time and I rejoice with a huge heavy cloud of simple perfection!!