Update from customer service

[eagleeyes]

I just got done speaking with someone from customer service. They will now be including 2 atomizers with the blu kits, if you ordered around the time I did or are still pending most likely you will receive the extra. I ordered on the 9th.

The customer service agent said I should be receiving my order sometime next week.

 

[startgroup]

I asked cs this over chat and they said it wasn't the case at this time... Should I call to make sure that I get my extra? Or just trust it will come?

Thanks Eagleeyes.

 

[eagleeyes]

I asked cs this over chat and they said it wasn't the case at this time... Should I call to make sure that I get my extra? Or just trust it will come?

Thanks Eagleeyes.

What date did you order your starter kit? and also when did you talk to CS?

 

[DaBrat]

Just spoke with CS about another issue on my order and happened to mention the two atomizers in this post. I was assured that due to the time the order was placed, I would receive 2 atomizers I order on the 19th.

Further, even though I am sorely disappointed at the backlog issue I was refreshed by the CSR I spoke with. Most companies try to keep the bone right infront of the dog's nose. This CSR was at least honest enuff to tell me that they were not sure when orders would be processed and I COULD wait up to a full month for my product. I did let them know how disappointed I was in their lack of truth before CC info was taken tho.. Will I be ready to wait a month? Not sure.

FYI for those who are stocking up on supplies, good move unless you are planning to fill your ecig with your own juice. CSR told me that EVERYTHING in Blu Cigs inventory is facing the same backlog issue.

HTH