USPS and ITCvapes is a JOKE

[glointhedark]

I really hate to get into this, but I do have to say that most of the Post Office employees are just like the rest of us, poor shlubs who are trying to do their jobs and make a decent living. I have gotten better service in the last few years from USPS than I have from UPS or FedEx, from accuracy of delivery date to delivery. Yes, there are a few bad apples, and they tarnish the reputation of the whole system, but I do not think they are in the majority.

To the OP - keep after the Post Office. File any and all claims that you can. Keep after ITC to file claims. Yes, sometimes items do get lost in the mail, but, given the volume that the Post Office deals with on a daily basis, these incidents are in the minority. Keep pushing for answers, but be polite. I am 65, and have been dealing with customer service issues for a very long time. I have found that if you can inject some personal element - "I know that you guys have been backed up due to the weather", or whatever, they are more likely to take your call personally. This approach has worked very well for me over the years. Keep things polite and businesslike, but let them know that you are upset and ask them for help to remedy the situation.

Around a year and a half ago, my daughter had finished her externship and was looking for a permanent job. Money was very tight. I ordered some eliquid, since we were just about out. The eliquid shipped, and tracking showed that it was out for delivery. No vapemail when the mail was delivered. I called the Post Office, in a panic, since this was the day before July 4, and there would be no mail for the holiday. I was informed that our street is divided between 2 routes, and the package must have gotten into the wrong bin. I think I really sounded panicked. I was trying to find a vape shop close by where we could get something, anything, in the emergency when I saw a Post Office vehicle pull up outside the house. They must have gotten hold of the other driver, who walked up the driveway and personally handed me our vapemail.

I can't really complain about the Post Office service I have received over my 65 years on this planet.

 

[InfinityzeN]

Well it could be worse, you could be in my situation.

My mail has to make it all the way through the USPS then enter the MPS (military postal service). I've seen packages go from Texas to Cali by the USPS, then then enter the MPS and go the other way to NY. Then they sit until a plane is full and fly to Europe. From there they are split out and wait until a plane is full than fly to Kuwait. From there they are split out and wait until a plane is full and fly to hopefully to where I am. But they might fly to another base in Afghan depending on total volume and have to be split off and loaded onto yet another plane before flying to me.

My SX Mini took all of 2 days from order to entering the MPS (in NY no less). It's been in the MPS for a week now. I am hoping... maybe kinda maybe... it shows up tomorrow (since mail only flys in twice a week). However they is less packages now that the holidays have ended so the planes take longer to fill and so fly less often.

Maybe I'll have it by the end of next week.

 

[Verb]

For the winter weather hypothesis to be applicable there needs to be a winter weather event. Also, the hypothesis does not state all packages in that region are affected, just some packages.

 

[skoony]

Oh? But they did take the money for the priority part did they not?

Oh and the wonderful customer support like waiting 30 minutes before talking to a human? Was that part of the shortage of priority mail at that location as well?

Was being brushed aside and almost told not to make a claim part of the shortage of staff at that location?

Was being told not to get back in touch with them in 4 business days but really 8 days total part of the shortage at the station as well?

How about the fact that it shows it departed that location? Now where is it? Is it being vaped?

Or it never left the station to begin with and they lied? Or is it really just being vaped?

After the horrid customer service they deserve nothing less!

After taking money for something that they can't possibly deliver nothing short of criminal. this is assuming you are right, because if you are right they are only more guilty.

You should have left it up to my theory instead. Let me say it again, The Post Office vaping all the mail instead of delivering it

Enjoy to vape folks.

Regards
JohnnyK

they can and do.its not guaranteed.
regards
mike

 

[beckdg]

For the winter weather hypothesis to be applicable there needs to be a winter weather event. Also, the hypothesis does not state all packages in that region are affected, just some packages.

not necessarily.

i was just at the port in newark last week.

less than an inch of snow hit the ground.

the port filled up with trucks 4 hours later than normal that day... and the port traffic was nearly cut in half for the whole day.

that would cause huge delays that would easily spill over in to the next day or two at any hub working at or beyond it's capacity... which anything in that area can be assumed to be doing at any given time.

 

[DaveOno]

I ordered from ITCvapes 2 weeks ago and my package has been stuck in the same post office for a week. Why? I paid extra money for this priority 3 day and it hasn't even left New York. And to add insult to injury ITCvapes have been COMPLETELY ignoring all of my emails. Can someone please explain why USPS isn't doing their oh so difficult job of sorting pieces of cardboard? Can't say Ive ever been so inclined to start smoking again....my tracking code is 9400110200830554263353

Toucandan, I'd check the label when you do get the package. From the tracking number you gave, this isn't Priority. It is listed as First Class. I don't know what you paid for.

Regardless, the package is stuck in a bag somewhere. It was scanned as leaving Syracuse, but if it made it into a truck, or still in a bag, who knows. Strange that it was picked up before a shipping label was created?

Good luck. I'm interested on how this gets resolved.

 

[AndriaD]

For the winter weather hypothesis to be applicable there needs to be a winter weather event. Also, the hypothesis does not state all packages in that region are affected, just some packages.

An "event" can be entirely different, depending on where it is. In ATL, ONE INCH of white precip can lock everything down FOR THREE DAYS. Up north, that's a "flurry."

Andria

 

[VHRB2014]

I really hate to get into this, but I do have to say that most of the Post Office employees are just like the rest of us, poor shlubs who are trying to do their jobs and make a decent living. I have gotten better service in the last few years from USPS than I have from UPS or FedEx, from accuracy of delivery date to delivery. Yes, there are a few bad apples, and they tarnish the reputation of the whole system, but I do not think they are in the majority.

To the OP - keep after the Post Office. File any and all claims that you can. Keep after ITC to file claims. Yes, sometimes items do get lost in the mail, but, given the volume that the Post Office deals with on a daily basis, these incidents are in the minority. Keep pushing for answers, but be polite. I am 65, and have been dealing with customer service issues for a very long time. I have found that if you can inject some personal element - "I know that you guys have been backed up due to the weather", or whatever, they are more likely to take your call personally. This approach has worked very well for me over the years. Keep things polite and businesslike, but let them know that you are upset and ask them for help to remedy the situation.

Around a year and a half ago, my daughter had finished her externship and was looking for a permanent job. Money was very tight. I ordered some eliquid, since we were just about out. The eliquid shipped, and tracking showed that it was out for delivery. No vapemail when the mail was delivered. I called the Post Office, in a panic, since this was the day before July 4, and there would be no mail for the holiday. I was informed that our street is divided between 2 routes, and the package must have gotten into the wrong bin. I think I really sounded panicked. I was trying to find a vape shop close by where we could get something, anything, in the emergency when I saw a Post Office vehicle pull up outside the house. They must have gotten hold of the other driver, who walked up the driveway and personally handed me our vapemail.

I can't really complain about the Post Office service I have received over my 65 years on this planet.

Well, you did get into it.

But that last sentence. I find it completely implausible. Although I would admit that perhaps there are circumstances that I cant even think of that would contribute to your impression, but I would certainly also think you are in the .00001 percentile.

They are not unlike the realtor`s ten years ago. If they were educated, they could surely see the bubble forming, the very bubble they were contributing to with everything they had. But it was a get it while you can attitude and they helped contribute to the bubble a great deal, damn the consequences. The great thing is allot of them lost their behind in the ensuing collapse.

Sorry to be a contrarian, but it stinks like the horse defecated.

 

[AndriaD]

Well, you did get into it.

But that last sentence. I find it completely implausible. Although I would admit that perhaps there are circumstances that I cant even think of that would contribute to your impression, but I would certainly also think you are in the .00001 percentile.

They are not unlike the realtor`s ten years ago. If they were educated, they could surely see the bubble forming, the very bubble they were contributing to with everything they had. But it was a get it while you can attitude and they helped contribute to the bubble a great deal, damn the consequences. The great thing is allot of them lost their behind in the ensuing collapse.

Sorry to be a contrarian, but it stinks like the horse defecated.

I agree. Particularly I agree with Johnny Madman's comments about calling them up with a problem that needs to be resolved -- mail that's had plenty of time to arrive, but hasn't, and doesn't show tracking activity at all for 5 days. First, you get to wrestle with the worst call-tree in the universe, which does everything it can do to keep you from speakng to a real live human; then you get to sit on hold for 30-45 minutes, listening to their inane drivel about how great they are, all the while you're seething about how AWFUL they are. Then when you actually get a human on the other end, 90% of the time it won't even be a native english speaker, so it's very difficult if not impossible to understand a word out of their mouth (and I take issue with EVERY!!!!!!! business who puts non-native english speakers on the phone! That is insane and just shows how little they care about their customers.). And they really will do everything they can possibly do to dissuade you from making this a formal request for them to actually DO SOMETHING which they're supposed to do anyway -- send your mail! They will tell you every lie imaginable about why your mail hasnt' been delivered; then when you finally get them to give you a formal number for your claim, it's like they're doing you a favor, and a very grudging one at that!

They are the most imbecilic, unmotivated, asinine, rude and discourteous bunch of HUSTLERS, and they have LIFETIME SINECURES which let them draw very decent livings while doing ABSOLUTELY NOTHING to earn them!

There's a real reason for that phrase "going postal," you know!!!!!!!!!! Because after you've dealt with ANYBODY at the USPS, you just want to take a gun and spray the whole post office!!!!!!!!!

Andria

 

[BraveNewWorld]

You do have a problem, I ordered wed from ITC, shipped thurs, Syracuse PO Saturday, philadelphia PO today, it's at my PO for delivery tommorrow. It's 1st class.
I would call the PO tomorrow and start the ball rolling on seeing what your options are. Sorry this happened to you. Hope it gets resolved.

 

[beckdg]

my mail lady and post office has a perfect record for the last 17 or 18 years with me.

Though I've lived elsewhere in that time period that I surely can't speak of the same.

Sent from my device.

 

[BackDoc]

Despite the shortcomings of our govt run postal service I'm still in Awe when I order from MBV

 

[puffon]

There is a reason there are metal detectors at the door, and "carrying" in the PO is not allowed...

 

[AndriaD]

my mail lady and post office has a perfect record for the last 17 or 18 years with me.

Though I've lived elsewhere in that time period that I surely can't speak of the same.

Sent from my device.

Ours here, locally, and even in the various collection points around Atlanta, is actually not *too* bad, and particularly our "main" mail carrier, who seems to be professional and hard-working in every regard. It's in the interfacing of the various routes, the distribution centers, that they seem to have the most problems -- and certainly in their "customer service". They really ought to call it truthfully, "Customer alienation." And as mentioned, there are certain places notorious for poor mail service (Florida!!!). It's a real shame that the lazy, unmotivated slackwits give the rest of them such a bad name; a chain is only as strong as its weakest link, and the USPS seems to have more than its share of weak links.

Andria

 

[beckdg]

Last place I lived, all that was a problem. Since I've been back, perfect record again. Worst case has been a day or two hold up at the other end... and that was only once or twice. Oh... and there was that time provape shipped my batteries to Vacaville. .. doh! Wrong COAST...

But customer service was perfect when something scanned wrong... checked on it right away and I got several calls back... and if it hits my distribution center by 8 or 10 AM, I usually have the package in hand before the end of the day regardless if it was scheduled for any time soon or my mail lady was done for the day.

Friggin perfect record... can't say that for fedex, ups or dhl, but even they're on the ball here usually.

ETA: UPS is my shipping arch nemesis. They'll screw up everything eventually and refuse to take responsibility for it. I have faith...

Sent from my device.

 

[toucandan229]

Quick update guys my package has finally been updated that it has moved to Flushing, NY..So at least now I know my package isn't lost and is in transit.

 

[BraveNewWorld]

That's great! If you paid for three day shipping I would print out the list of arrivals and departures and complain, I would ask for a refund or shipping credit. After your package arrives of course.

 

[BrushyHillGuide]

I can rant and rail all day long about problems with the USPS and its mismanagement. It's a bloated bureaucracy full of overpaid employees with no performance standards - at least ones that a chimp couldn't meet. I'm all for eliminating the USPS and privatizing mail delivery 100%. But, that's a political discussion I don't want to start. Just so you understand that m no USPS fan. Lol.

That said, the complaining about package delays are overblown. I live in one of the more remote regions of the country and have to get about 1/2 the stuff we want to buy shipped to us. We don't even get delivery from PO and have to maintain a PO Box just to receive mail. 20 miles to the PO and 22 more to a grocery store. SO, we've got LOADS of experience with USPS, UPS & Fedex. I find that the USPS does as good a job as the others do, overall. In fact, they're often more reliable than the private shipping companies.

We all get upset when our package doesn't arrive on time; especially when it contains your nicotine. It's no different than a junkie awaiting his/her junk. However, these bad experiences account for about .0001% of the experiences of those who's orders are shipped via USPS. There are millions and millions of vaping related shipments mailed each week but you're hard pressed to find a few complaint threads during that timeframe. That's DURN good service if you really look at it. There's, proportionately, more complaining going on about devices. So, things need to be put into perspective.

On the bright side, if your priority shipment isn't delivered on time, a refund of the shipping by charges should be available from USPS. Although I'm not sure how you go about claiming it since (in this case) the person who paid for the shipping is ITC. OP: I would be exploring the various contact methods to discuss this with ITC.

Take these experiences as a learning lesson: Don't put yourself in a position to NEED something so badly that you have to depend on shipping times. If you plan ahead, and have plenty of backup juice and devices, you won't find yourself checking the tracking info every hour waiting on you 'junk.' Lol!


Sent from my iPhone using Tapatalk

 

[AndriaD]

Take these experiences as a learning lesson: Don't put yourself in a position to NEED something so badly that you have to depend on shipping times. If you plan ahead, and have plenty of backup juice and devices, you won't find yourself checking the tracking info every hour waiting on you 'junk.' Lol!

Very, very true, as I learned last year almost from the very first, with vaping; weather is like feces.. it happens. And the thing about planning ahead is a good idea with some vendors, too, who take 7-12 days JUST TO SHIP IT OUT -- looking at you, wholecig. It really steams me with places like that, whose ONLY shipping option is the priority expensive kind, yet take such an unreasonable amount of time just to get it out the door. And even that very unreasonable amount of time might be understandable and more easily accepted if they explained on their site WHY it takes them so long to get it out the door... but they don't; if you complain about it, they just direct you to their TOS "7 to 12 days" thing, like you're an idiot who can't read. Which causes me to conclude that the "why" is because they're just too damn lazy to make any kind of effort to get their pkgs shipped. Or just too damn lazy and/or arrogant to explain why it takes that long.

Andria

 

[jonnychadootz]

Well every1, I received a package on time from USPS today. Let's all give them a big round of applause