USPS and ITCvapes is a JOKE

[VHRB2014]

I can rant and rail all day long about problems with the USPS and its mismanagement. It's a bloated bureaucracy full of overpaid employees with no performance standards - at least ones that a chimp couldn't meet. I'm all for eliminating the USPS and privatizing mail delivery 100%. But, that's a political discussion I don't want to start. Just so you understand that m no USPS fan. Lol.

That said, the complaining about package delays are overblown. I live in one of the more remote regions of the country and have to get about 1/2 the stuff we want to buy shipped to us. We don't even get delivery from PO and have to maintain a PO Box just to receive mail. 20 miles to the PO and 22 more to a grocery store. SO, we've got LOADS of experience with USPS, UPS & Fedex. I find that the USPS does as good a job as the others do, overall. In fact, they're often more reliable than the private shipping companies.

We all get upset when our package doesn't arrive on time; especially when it contains your nicotine. It's no different than a junkie awaiting his/her junk. However, these bad experiences account for about .0001% of the experiences of those who's orders are shipped via USPS. There are millions and millions of vaping related shipments mailed each week but you're hard pressed to find a few complaint threads during that timeframe. That's DURN good service if you really look at it. There's, proportionately, more complaining going on about devices. So, things need to be put into perspective.

On the bright side, if your priority shipment isn't delivered on time, a refund of the shipping by charges should be available from USPS. Although I'm not sure how you go about claiming it since (in this case) the person who paid for the shipping is ITC. OP: I would be exploring the various contact methods to discuss this with ITC.

Take these experiences as a learning lesson: Don't put yourself in a position to NEED something so badly that you have to depend on shipping times. If you plan ahead, and have plenty of backup juice and devices, you won't find yourself checking the tracking info every hour waiting on you 'junk.' Lol!


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My situation is similar to yours, although it not 20 miles to the PO, it is more like 5. But my numbers are nowhere near yours. I`m a reasonable man, I like to think. If my miss directed failure rate was more like 2%-5%, I would be tickled. But it is not, I estimate my not on time miss directed rate is closer to 35-40% (and I may be being conservative as its so painful to think about). Maybe its cause I`m in California? What really concerns me is that if my boo-boo rate is so high, I don`t think I`m alone, certainly I cant be unique? While I do believe you and Beck above, I still have my experience and it does`nt change, :?(

 

[AndriaD]

You know, it's bad enough when it's vapemail that gets lost, delayed, etc. But my husband and I also get our very necessary medications via the mail, his for hypertension and mine for asthma -- and neither condition can afford to miss medicine! Last year, I had one of those "well, where is it?" situations with a mailing of my rescue inhalers. Fortunately GSK will work with me when the USPS isn't doing their job, and they arranged for me to pick up an inhaler at the local Walgreens. My husband isn't so fortunate, with the VA; if the delivery is late, they're just all 'well, it'll be there in a day or two.' It's crap like that which makes it completely absurd for an Fed agency to regulate anything about e-cigarettes; most Fed agencies can't find their derrieres even WITH a map, and a flashlight! I mean... just look at FEMA!

Andria

 

[BrushyHillGuide]

My situation is similar to yours, although it not 20 miles to the PO, it is more like 5. But my numbers are nowhere near yours. I`m a reasonable man, I like to think. If my miss directed failure rate was more like 2%-5%, I would be tickled. But it is not, I estimate my not on time miss directed rate is closer to 35-40% (and I may be being conservative as its so painful to think about). Maybe its cause I`m in California? What really concerns me is that if my boo-boo rate is so high, I don`t think I`m alone, certainly I cant be unique? While I do believe you and Beck above, I still have my experience and it does`nt change, :?(

Yeah, that'd suck. Thank God (*knocks on wood*) that's not been our experience down here. I've got stuff that comes in from all over the country.


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[SuperTaz]

Wow sounds like USPS needs to take lessons from Canada Post. Oh here comes the dog sled delivering my vape mail to my igloo......just thought I would cheer things up a bit.

 

[VHRB2014]

You know, it's bad enough when it's vapemail that gets lost, delayed, etc. But my husband and I also get our very necessary medications via the mail, his for hypertension and mine for asthma -- and neither condition can afford to miss medicine! Last year, I had one of those "well, where is it?" situations with a mailing of my rescue inhalers. Fortunately GSK will work with me when the USPS isn't doing their job, and they arranged for me to pick up an inhaler at the local Walgreens. My husband isn't so fortunate, with the VA; if the delivery is late, they're just all 'well, it'll be there in a day or two.' It's crap like that which makes it completely absurd for an Fed agency to regulate anything about e-cigarettes; most Fed agencies can't find their derrieres even WITH a map, and a flashlight! I mean... just look at FEMA!

Andria

What really gets my goat is that the average pay rate is about 60 g`s a year, NOT including the "congressional" type benefits they get. Most make more then that, post masters start at about 80 a year and can top out at 120, but the handlers may get "only" get about 55 a year. Now, if they really were poor slubs like me, making about 30-35 a year with zero benefits, I would be much more understanding. And last week I did shipping for both our business`s, it came to just over 70 bucks to mail less then ten packages.

Oh ya, and my post master took his second vacation this year over Christmas. Than comes back and makes excuses on how understaffed they are and how everything got backed up over the holidays.

 

[Rickajho]

In case the OP hasn't noticed - his package finally showed movement. ~> https://tools.usps.com/go/TrackConf...c=1&text28777=&tLabels=9400110200830554263353 Somebody musta threw it back on the conveyor belt some place.

 

[johnny madman]

1. Don’t sell something you can’t deliver. There are no weather issues, I’m in NJ right next to NY this is not the other side of the country and I know what the weather is.

2. Don’t give me the run around in customer service. Don’t have an automated system designed for a person to hang up in frustration. When I called the person next to me started shaking their head, and asked me when I was going to give up that this was no use. This is not me saying it, it is a bystander who does not vape and is not jonsing for something saying this, that’s how bad it is if you ever have to call.

3. Have some customer service, waiting half an hour only to be told that I could not make a claim today. I could only make a claim the next day, it took 45 minutes to tell me that? When I called the next day the rep did not want to create a ticket until I told her that another rep said I could. Then she informed me that I could not get in touch with them until the following week. You know how long it took? About another hour of my time, on the following day.

4. I’m not the only one having an issue with this location. As I stated before I was not even going to post this on the ongoing thread on ITC in the juice section as I did not want to add to drama as they were discussing juice. I only posted this after I seen yet anther person is having an issue. There have been a few issues with people receiving stuff from this location in that thread as well.

This is not a weather event, this is not the holidays, this is not a one time thing it appears that this is the norm. Packages sit at locations for days without moving, only to travel a few miles to another location to sit for days. I’m in Northern NJ it takes me 10 minutes to hit the NY boarder, this is not some far flung place like Alaska to warrant this. Again if honesty rules the day, and good business practices are in play I have no issues. Don’t charge me extra for fast delivery and take your sweet ole time to deliver it. Don’t have horrid customer service and expect me not to complain. I have enough juice to last me months without needing to restock, I’m not having a nick fit. Unless we point these things out and deal with them then we will never fix what should have never been broken in the first place.

My package arrived, after sitting in one spot for 9 days without moving, to go from NY to NJ. It’s not the juice or the package that matters, it’s the principle. We are not moving forward we are moving backwards. In todays age of modern computers and sorting machinery, state of the art logistics systems, how in gods name can the mail be slower today then it was 20 years ago? Not to mention charging extra to hurry up.

 

[AndriaD]

What really gets my goat is that the average pay rate is about 60 g`s a year, NOT including the "congressional" type benefits they get. Most make more then that, post masters start at about 80 a year and can top out at 120, but the handlers may get "only" get about 55 a year. Now, if they really were poor slubs like me, making about 30-35 a year with zero benefits, I would be much more understanding. And last week I did shipping for both our business`s, it came to just over 70 bucks to mail less then ten packages.

Oh ya, and my post master took his second vacation this year over Christmas. Than comes back and makes excuses on how understaffed they are and how everything got backed up over the holidays.

Totally with you; they make ENTIRELY too much, given their standards of laziness and unconcern.

Still think it needs to be completely made over, into a meritocracy; they get bonuses, pay raises, and promotions ONLY if they perform ABOVE what is simply required. If they can't even manage what is simply required, then they should be docked, demoted, and jailed.

Andria

 

[sos2001]

I actually had no problems this week with vape mail. Got my new Kayfun4 from Wisconsin..ordered Friday and arrive today. Got my Hawk Sauce from MBV...ordered Friday and got here today. I guess the USPS in Washington state must like their jobs. It seems that orders from MBV usually get here a day early. Just don't ask me about the USPS in the Dallas, TX area. I like it here and don't want to be banned!!!!!!!

And yes, I have now jinxed my next order from MVB.

 

[jonnychadootz]

What really gets my goat is that the average pay rate is about 60 g`s a year, NOT including the "congressional" type benefits they get. Most make more then that, post masters start at about 80 a year and can top out at 120, but the handlers may get "only" get about 55 a year. Now, if they really were poor slubs like me, making about 30-35 a year with zero benefits, I would be much more understanding. And last week I did shipping for both our business`s, it came to just over 70 bucks to mail less then ten packages.

Oh ya, and my post master took his second vacation this year over Christmas. Than comes back and makes excuses on how understaffed they are and how everything got backed up over the holidays.

Only 55K a year? I've never been lucky enough to make 55K a year, never mind 120K. For that money, I will walk/hitchhike your packages across the country and probably get them there faster than USPS I'm unemployed atm and am kinda getting tired of people that don't/can't do their jobs.

 

[mcol]

I actually had no problems this week with vape mail. Got my new Kayfun4 from Wisconsin..ordered Friday and arrive today. Got my Hawk Sauce from MBV...ordered Friday and got here today. I guess the USPS in Washington state must like their jobs. It seems that orders from MBV usually get here a day early. Just don't ask me about the USPS in the Dallas, TX area. I like it here and don't want to be banned!!!!!!!

And yes, I have now jinxed my next order from MVB.

Washington State may like their jobs, but I placed an order with MBV January 7th, and checked the
tracking a few minutes ago - it made it into Kansas City as it usually does, but instead of sending
it on down here it instead was sent to Atlanta. So few more days. First MBV package that
got misdirected for me.

 

[AndriaD]

Washington State may like their jobs, but I placed an order with MBV January 7th, and checked the
tracking a few minutes ago - it made it into Kansas City as it usually does, but instead of sending
it on down here it instead was sent to Atlanta. So few more days. First MBV package that
got misdirected for me.

Geez that's as bad as when I ordered batteries from Fenton, Missouri... they sent them to W VA... and the guy in Fenton says "is that close to Georgia?" My husband is from St Louis, and he about laughed his .... off. He said that's about par for Fenton.

At least the folks in the ATL dist centers are fairly competent, so it should be on its way to you pretty soon.

Andria

 

[mcol]

Geez that's as bad as when I ordered batteries from Fenton, Missouri... they sent them to W VA... and the guy in Fenton says "is that close to Georgia?" My husband is from St Louis, and he about laughed his .... off. He said that's about par for Fenton.

At least the folks in the ATL dist centers are fairly competent, so it should be on its way to you pretty soon.

Andria

Worse than that I have (apparently) two checks lost (apparently) in the
mail to my credit card company. They've been good about it but instead
of a credit on the account I have non payment. One check is a month
old. I can't put a stop payment on the big check as it's not from a
personal checking account and needs to be 60 days old. The other
amount is a minimum pmt and would cost me as much to put a
stop payment on it as the amount of the check. When the dust
settles that account is getting closed. And ... they're in Florida.

 

[AndriaD]

Worse than that I have (apparently) two checks lost (apparently) in the
mail to my credit card company. They've been good about it but instead
of a credit on the account I have non payment. One check is a month
old. I can't put a stop payment on the big check as it's not from a
personal checking account and needs to be 60 days old. The other
amount is a minimum pmt and would cost me as much to put a
stop payment on it as the amount of the check. When the dust
settles that account is getting closed. And ... they're in Florida.

That's exactly why I don't use checks at all anymore; I pay everything online that will let me, and the few that don't, they get money orders. With our last truck, the very first payment we made was lost in the mail. After that I said the hell with checks and mail, I'll pay online! Considering the incompetence of the USPS, checks just don't cut it.

Also if you use checks, then when you send one, you have to wait... and wait... and wait... for them to deposit it. With debit online, it's immediate; with money orders, I get them from Kroger with my debit card, so that's immediate. No messing around with having to balance your checkbook. Yeah, I know how, but it's still a pain in the ..... Immediate debits take that completely away.

Andria

 

[mcol]

That's exactly why I don't use checks at all anymore; I pay everything online that will let me, and the few that don't, they get money orders. With our last truck, the very first payment we made was lost in the mail. After that I said the hell with checks and mail, I'll pay online! Considering the incompetence of the USPS, checks just don't cut it.

Also if you use checks, then when you send one, you have to wait... and wait... and wait... for them to deposit it. With debit online, it's immediate; with money orders, I get them from Kroger with my debit card, so that's immediate. No messing around with having to balance your checkbook. Yeah, I know how, but it's still a pain in the ..... Immediate debits take that completely away.

Andria

Excellent points.

 

[DaveOno]

Back to the OP's dilemma. The package was last scanned departing Flushing, NY at 8:30PM on the 12th. That is 2 days ago as of this writing, and 11 days since it was first acquired by the USPS.

Toucandan, I feel your pain. My one thought is this. If it was juice in glass bottles, it might have broken. (Or even plastic, with the cap not tight) I received a package days late in a plastic bag. The cardboard Priority box was soaked, and I'll guess the USPS took precautions with touching it.

Daniel, let's hope it shows up soon.

 

[toucandan229]

Final update. After days of sitting in the dark with no help from usps my package finally updated showing "out for delivery"..Lesson learned if I want something here on time, I'm best off picking it up myself. Thanks for the advice fellow forumers and I offer my condolences to anyone going through the same situation.

 

[DaveOno]

Final update. After days of sitting in the dark with no help from usps my package finally updated showing "out for delivery"..Lesson learned if I want something here on time, I'm best off picking it up myself. Thanks for the advice fellow forumers and I offer my condolences to anyone going through the same situation.

Was the package first class or Priority? Damage? Unclear address?

I'm glad you finally got it. Having worked for a large distribution company, it's easy to see how this happens. We had miles of conveyor belts. Automated scan would try to pick up the bar code. If not, it was rejected and detoured to a place where it was hand scanned/sorted/ label reprinted and sent on its way. There could be a thousand packages with problems, although out of hundreds of thousands that do make their way to the proper destination.

If you were ordering coils and you had plenty, that package gets delivered quick! But when you are anxiously awaiting something, ...

 

[Amraann]

You know, it's bad enough when it's vapemail that gets lost, delayed, etc. But my husband and I also get our very necessary medications via the mail, his for hypertension and mine for asthma -- and neither condition can afford to miss medicine! Last year, I had one of those "well, where is it?" situations with a mailing of my rescue inhalers. Fortunately GSK will work with me when the USPS isn't doing their job, and they arranged for me to pick up an inhaler at the local Walgreens. My husband isn't so fortunate, with the VA; if the delivery is late, they're just all 'well, it'll be there in a day or two.' It's crap like that which makes it completely absurd for an Fed agency to regulate anything about e-cigarettes; most Fed agencies can't find their derrieres even WITH a map, and a flashlight! I mean... just look at FEMA!

Andria

A little OT... Andria if that happens again with your hubby's meds... go to the Walgreens, bring the prescription bottle and explain the situation and usually they will give enough pills to last for a couple of days until the package arrives.

 

[Mapultz]

It looks like OP's package was delivered! Yay!

I just had to gripe - there is still a package out there with my name on it, in the Bermuda Triangle that is USPS. No one can find it. MVS sent me a package almost a year ago (3/2014) and it disappeared around NJ, never to be seen again.