V4L unreliable! Poor customer service, no response at all, no support tel number in the websitel!
- Thread starter laidbacknycguy
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I appreciate your offer Sag but being in Aus, its quite expensive to be calling overseas. So id prefer to avoid that if I can.
SAG is correct in that they did have a technical issue with their ticket system not to terribly long ago... did you by chance resubmit your ticket?
http://www.e-cigarette-forum.com/forum/vapor4life/194821-v4l-ticket-system.html
The error was found after another customer here came in and asked about it in a different thread
http://www.e-cigarette-forum.com/forum/vapor4life/194821-v4l-ticket-system.html
The error was found after another customer here came in and asked about it in a different thread
yeah I heard that, which is why I decided to email Mark directly.
I also posted an update to my ticket.
Maybe this will help. Good luck.
Thanks Cinnamonkey, I will look at giving that a try.
Looks like it is about 6pm-ish in the US right now, so may have to wait untill late tonight to try and contact them.
Maybe this will help. Good luck.
There is also the number on the website...if you click just to the left of it there is a drop down to contact them....will not do any good right now as it is 8 pm there now, but that would be their live chat during business hours
Whoa, that would be costly, sorry Plastic, didn't catch that! I hope the skype thing works for you! If not Please try to submit new ticket and I bet it will work properly and fast this time. Again, good luck and I do think they'll make it right for you.
Again, good luck and I do think they'll make it right for you.
Where is this place you click to the left of the number to get the drop down for live chat? I have looked and cannot find it. Like the OP, being in Australia means a phone call can be quite expensive. I'm not set up for Skype yet.
Plastic_Pocket, I use the Ticket System, generally I get a reply the next working day (allowing for time difference) but sometimes it's longer. [Weekends are nuisance! ] I have had to follow up on my ticket, once I think, when I didn't get a prompt reply. You can go into your ticket via the link in the website, and check its progress or send a 'what's happening?' message. PM me if you need a walk through that.
I do think your problems must've have been when there was a problem with the ticket system, which is most unfortunate if it's your first order with them. As everyone says, V4L rectify problems, this is something they do very well. True, it'd be better if rectification wasn't needed, but they are human too.
Katz...it's in the same bar as the number....when I open their page, there is an icon of the us flag....if you click that there is a drop down that gives several options....I did not click on each of the options however
Send me an email right now and I will get you fixed up. Chad@vapor4life.com
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