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Vapesourcing Q&A / Customer Service

Discussion in 'Vapesourcing' started by Verashu, Aug 29, 2019.

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  1. Verashu

    Verashu Forum Supplier ECF Veteran

    May 25, 2015
    Hello everyone

    Do you have a problem or advise about our website and product, or didn't get a reply from our Customer Service, or have any inquiry or feedback for us?

    Please post here, I will check each comment and reply you. I'll do my best to help you and we need all your help to improve our service.

    Thank you for all your kind support.

    Best regards.
    Vapesourcing Team.
     
  2. wetclay

    wetclay Super Member ECF Veteran

    Oct 4, 2010
    UAE
    Hi,
    I ordered from you on Sep. 4'th and till now not shipped. Contacted CS 3 times through online help and email. No reply! This is my order # Order #100234510-cn-sz
     
  3. malakii

    malakii New Member

    Sep 9, 2019
    Hi,
    I also ordered recently on Sep. 6th and my order hasn't shipped. Everything is from the USA warehouse so I imagined it would be quick. Order #100234789-usa
     
  4. wetclay

    wetclay Super Member ECF Veteran

    Oct 4, 2010
    UAE
    Have you contacted CS? did you get a reply?
    I'll reverse the charge if I don't hear back from them in a couple of days.
    I can understand delays, but can't tolerate CS not answering back especially it is 6 days after placing order
     
  5. Verashu

    Verashu Forum Supplier ECF Veteran

    May 25, 2015
    Hello, your order has already shipped, your tracking number is RF754692887SG.
     
  6. Verashu

    Verashu Forum Supplier ECF Veteran

    May 25, 2015
    Hello, your order has already shipped, your tracking number is 9403311899223413314635.
     
  7. Cmoke

    Cmoke Senior Member Verified Member ECF Veteran

    Feb 24, 2014
    Mokum, NL, Europe
    Hi Verashu,

    I placed an order (#100233660-cn-sz) on August 29th. Status information on the website still shows "Payment Accepted".

    In the meantime I sent two messages to CS to ask for status update, but I got no reply.

    Can you please help? Thanks!
     
  8. Verashu

    Verashu Forum Supplier ECF Veteran

    May 25, 2015
    Hello, I have tell our CS to reply your email as soon as possible.
     
  9. Cmoke

    Cmoke Senior Member Verified Member ECF Veteran

    Feb 24, 2014
    Mokum, NL, Europe
    Thanks for helping out.

    Unfortunately they just told me that the ordered item is out of stock.

    I’ve requested a refund, hope that they respond “a bit” faster this time..
     
  10. wetclay

    wetclay Super Member ECF Veteran

    Oct 4, 2010
    UAE
    Thank you
     
  11. Cmoke

    Cmoke Senior Member Verified Member ECF Veteran

    Feb 24, 2014
    Mokum, NL, Europe
    @Verashu I’m sorry but I need your help once more..

    After 11 days of waiting, sending multiple e-mails, and finally asking you for help, I got the message that my order is sold out.

    So I asked for a refund. But again no response at all, 3 more days of waiting is too much..

    Can you tell your CS to refund my payment?
     
  12. Verashu

    Verashu Forum Supplier ECF Veteran

    May 25, 2015
    We had a three-day leave due to the Mid-Autumn Festival, so the refund was delayed, we will deal with it for you right away.
     
  13. puffon

    puffon Vaping Master Verified Member ECF Veteran

    Sep 18, 2014
    Florida
    Do you know how shipping rates to the US will be affected after all USPS international GEPS contracts are terminated September 31st?
    Or if the US leaves the UPU (Universal Postal Union) on Oct. 17?
    I don't want any packages returned if mailed during this time frame.
    Any info you could give us would be appreciated.
    It's Official, No More Cheap Shipping For Chinese Sellers
     
  14. Anemailname

    Anemailname New Member

    Oct 12, 2019
    Hello Verashu! I really want to order, but the negative reviews and the fact that the mods I want to order say "pre-order" is making it difficult. I have contacted cs through the site but thought I might get a faster response here.
    Also how long is ship to US typically?
    The mod I'm trying to order is the SMOK Fetch Mini.
    Any help is very appreciated.
    Thank you !
     
  15. Verashu

    Verashu Forum Supplier ECF Veteran

    May 25, 2015
    Hello, the smok fetch mini will in stock at the begining of November. the time ship to US will depend on the logistics mode you choose. You can pre order now and when it in stock, we will send to you.
     
  16. tMarkk

    tMarkk Full Member

    Oct 30, 2019
    Hello Verashu!
    I ordered something from the Hong Kong Warehouse a few days ago. The order I made says Complete, the money was taken from my PayPal. I never received a tracking number! Order #100241811 if you could just give me a tracking number, that would be dope. Please and Thank you!
     
  17. DamienShade

    DamienShade New Member

    Nov 1, 2019
    Hey @Verashu

    i ordered from vapesourcing about 2 weeks ago, and was wondering if my order has been shipped yet. I contacted CS about shipping and haven't gotten a response yet. The order number is #100240396 so if i could get some info on my order that would be great.

    Thank you!
     
  18. tMarkk

    tMarkk Full Member

    Oct 30, 2019
  19. DamienShade

    DamienShade New Member

    Nov 1, 2019
    @tMarkk i think we might have gotten scammed, but the replies saying they got their product is keeping me from doing a charge back. all i can do is wait and hope.
     
  20. tMarkk

    tMarkk Full Member

    Oct 30, 2019
    Only time will tell.
     

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