Vapesourcing Q&A / Customer Service

[Julie Kelsey]

Sorry the first reply blocked my email address.

 

[Julie Kelsey]

Hello，as one package info is not updated so we have asked freight forwarding to check, we will email you if we have got the answer.

My email is: ihidebehindtheseroseashes @ gmail.com. How long do you think it might take to receive an answer?

 

[Julie Kelsey]

Order #100253821
I have tried messaging through your website, on Facebook, and every other email I could find and I will continue to do so until someone ....ing answers me.
I just want a refund at this point. I've been waiting since before Christmas of last year. I know that this was a pre-order item and all, but .......n.
I see people who have won it from vapesourcing and they have already received theirs!
I ....ing pay for mine well before their stupid giveaway and am STILL ....ing waiting!!!
I want my money back Vapesourcing. You know that I do. (I've lost count how times I have emailed your sorry asses.)
Customer service is a ....ing joke.
I am a disabled veteran living on a limited budget and cannot afford to throw money at a company who turns their backs on their customers.
I want my money back View attachment 875263

Hey man I'm actually sorry to hear that you're going through that. What a shame, seriously. I hope everything's been sorted out. But I was wondering if you could help a sister out. I've been trying to contact them to because my order also went array. What were the e-mails you contacted them at. I only had 1 and I seem to have lost it. If you would please help I'd really appreciate it. Thanks much!

 

[Verashu]

Hey man I'm actually sorry to hear that you're going through that. What a shame, seriously. I hope everything's been sorted out. But I was wondering if you could help a sister out. I've been trying to contact them to because my order also went array. What were the e-mails you contacted them at. I only had 1 and I seem to have lost it. If you would please help I'd really appreciate it. Thanks much!

OK, I will help to ask for you.

 

[Shpongle03]

@Verashu Hello, I am new on the forum, just found this forum while searching for VapeSourcing reviews online.

I paid for DHL delivery hoping it would arrive faster. It seems like it is not even shipped and my money already taken. Do I need to open a PayPal dispute? Got this Order for a YouTube review and it is my first order from VapeSourcing...

Shipping Method
Hong Kong Warehouse：DHL (7-10 business days)

Payment Method
paypal

Order #100315081 Order Time: 05/13/2020 12:20:11

Package1 Status: Processing

 

[Verashu]

@Verashu Hello, I am new on the forum, just found this forum while searching for VapeSourcing reviews online.

I paid for DHL delivery hoping it would arrive faster. It seems like it is not even shipped and my money already taken. Do I need to open a PayPal dispute? Got this Order for a YouTube review and it is my first order from VapeSourcing...

Shipping Method
Hong Kong Warehouse：DHL (7-10 business days)

Payment Method
paypal

Order #100315081 Order Time: 05/13/2020 12:20:11

Package1 Status: Processing

Hello, as we are waiting for the flight so the time maybe a little longer, I will tell our customer service to ask for the details and email you. Sorry for that.

 

[Shpongle03]

Hello, as we are waiting for the flight so the time maybe a little longer, I will tell our customer service to ask for the details and email you. Sorry for that.

Thank you, I will wait then

 

[Zackary Bulloch]

Hello everyone

Do you have a problem or advise about our website and product, or didn't get a reply from our Customer Service, or have any inquiry or feedback for us?

Please post here, I will check each comment and reply you. I'll do my best to help you and we need all your help to improve our service.

Thank you for all your kind support.

Best regards.
Vapesourcing Team.

Hello Verashu, I hope you are doing well. I placed an order through vapesourcing(and made sure to select the US warehouse) but I did not receive an order confirmation email or a receipt email. My Order #100324924. Can you please look into it and check to make sure my order is being processed?
Thanks

 

[Shpongle03]

Hello, as we are waiting for the flight so the time maybe a little longer, I will tell our customer service to ask for the details and email you. Sorry for that.

Hello, still nothing! Really unhappy now!

 

[Ronald Rosson]

Is it possible to get help with order #100345106?
It has just said payment accepted since I submitted days ago.
edit: nevermind it changed to marked that it has shipped

 

[Verashu]

Is it possible to get help with order #100345106?
It has just said payment accepted since I submitted days ago.
edit: nevermind it changed to marked that it has shipped

OK， I will ask our customer service to check it.

 

[Zethane]

Hi,

My order has yet to be processed, despite being ordered 2 days ago. Is this the regular processing time? Or am I missing something?
I had even made sure to select the us warehouse.
My order number is
#100345698

 

[Verashu]

Hi,

My order has yet to be processed, despite being ordered 2 days ago. Is this the regular processing time? Or am I missing something?
I had even made sure to select the us warehouse.
My order number is
#100345698

OK, I will ask our customer service to email you.

 

[thaidye]

Hello @Verashu

Order #100347793

I have not received any update from my order placed on Monday. I chose US warehouse thinking it would ship promptly, I would have chosen HK shipping if I knew there was problems. Item is still showing "in stock" and is on clearance for much less price since I ordered as well.

Thanks

 

[thaidye]

Hello @Verashu

Order #100347793

I have not received any update from my order placed on Monday. I chose US warehouse thinking it would ship promptly, I would have chosen HK shipping if I knew there was problems. Item is still showing "in stock" and is on clearance for much less price since I ordered as well.

Thanks

@Verashu I received shipment tracking info today.

 

[purpledreams222]

Its been three days and my order still has not been shipped. I changed my vape color and has still not shipped. I would be happy to take any uwell caliburn color. Here is a link for a different color.

Uwell Caliburn Pod System Kit 520mAh

If it does not ship soon I will be forced to issue a chargeback

Order #100349415

 

[Verashu]

Its been three days and my order still has not been shipped. I changed my vape color and has still not shipped. I would be happy to take any uwell caliburn color. Here is a link for a different color.

Uwell Caliburn Pod System Kit 520mAh

If it does not ship soon I will be forced to issue a chargeback

Order #100349415

Hello, I will info our customer service to email you.

 

[Zethane]

Hello it has been over 48 hours and the order is still processing. With my order number being #100358943, and I have yet to receive any notification as to the status of my order.

 

[Verashu]

Hello it has been over 48 hours and the order is still processing. With my order number being #100358943, and I have yet to receive any notification as to the status of my order.

Hello, I will info our customer service to email you.

 

[NicEgy]

I never saw this forum until today it's great! I was surprised that vendors are here too! I have been trying to get hold of vaprsourcing forever, it seems to very hard to get in touch with anyone...