Warranty vs Prices: The choice is yours. :)

[Iken]

Hey guys, we're thinking Change and as always we stand by your thoughts. You speak and we will always listen. If it wasn't for any of you, we would be nothing. Our very first Slogan was For the people. Because for all of our success, improvements, and status the debt we owe You will never be forgotten. You are what makes us grow, it is for You that we are a running company on the rise. We will always listen to what you have to say and you can guarantee this shop will Never become jaded. We are built on the foundations of morals, integrity, honesty and firm customer service. Customer service entails with what kind of experience You want and also how You would like the store to run. We believe You the customer are always in control. Our service is to provide, inform, and plainly just be there for you every step of the way.


Now for the proposition. We have come yet to another crossroad in this fantastic voyage and We need your help to navigate it. Atomizer's have come a long way for us forum'ers. In different sizes, shapes, ohm ratings and styles. While the rest of the world is still discovering e-cigarettes, we have moved more beyond. From Maddog's first ever Flashlight mod and Trog's Original Screwdriver all the way to the advanced Precious. Many of you may not even recognize those two names anymore. Because Internet forum life, is heavily accelerated with tides of knowledge that never stop roaring. We want to introduce a few options in terms of our Atomizers to keep your costs down.

1. We will reduce the price of atomizer's by a few dollars and remove the 2 week warranty.

2. We will reduce the price of our atomizers by a couple dollars and leave a 1 week warranty.


**This only affects Atomizers**

 

[Electricnut]

Removing the warrenty sounds good.

 

[Scorched]

I think reducing the price and leaving a one week warranty would be best. There is always a chance that you can get a dud atomizer and if problems arise you will usually notice them within a weeks time.

That would mean when you get your atomizer, you should use it and see if it's working. I have got some atomizers in the past that I stored away for over a month and when I finally opened them they were not working :/

So, offering a two week warranty is kind of useless, in my opinion, because if your atomizers are going strong after the first week you should not have any problems with them in the future until they finally die.

 

[keveck]

This might be a crazy thought, but how about having the warranty as a drop down option when you purchase? Of course, there would have to be some way of marking the atty to signify that it had a warranty to begin with; or maybe include a warranty card signed and dated that had to be present to make a return?

If you could figure out a way to do it, I think this would be the best option.

 

[Wench]

I am a hoarder lol So generally warranties don't matter much anyway. I check new incoming one's with a multimeter to make sure they're not DOA and in the stash box they go.

Keveck has a good idea, perhaps have a option to add a warranty if you want it and go with cheaper option if you don't?
Perhaps find a way to engrave or label them to tell the difference (a small W and O would work, engraving would be super easy as long as just a letter. Dremel FTW)

 

[martha1014]

I say leave the warranty at 2 weeks. You prices are already comparable with other suppliers who don't have any warranty.

 

[jwquantrell]

I have no problem with no warranty on atties as long as there is a DOA warranty. Luckily, out of the 50+ atties I have ordered to date from various places, I have yet to see a DOA. I voted remove warranty.

 

[HzG8rGrl]

I think reducing the price and leaving a one week warranty would be best. There is always a chance that you can get a dud atomizer and if problems arise you will usually notice them within a weeks time.

That would mean when you get your atomizer, you should use it and see if it's working. I have got some atomizers in the past that I stored away for over a month and when I finally opened them they were not working :/

So, offering a two week warranty is kind of useless, in my opinion, because if your atomizers are going strong after the first week you should not have any problems with them in the future until they finally die.

I check 'em when they come in, stash and get to them when the time comes. Nothing other than DOA coverage needed for me.

 

[WitchWay]

I'm with the remove the warranty but have a DOA policy. You should always check your attys when you receive them.

 

[OaklandCA]

the only financial incentive to remove the warranty is to reduce the COST of replacing the ones that are returned. the vendor KNOWS the return rate-- a typical customer doesn't. if they can reduce the price by removing the warranty they must KNOW that a certain percentage of the product is returned. I say
Increase the warranty!

 

[mre5674]

OaklandCA,

I don't mean to be rude, BUT Ike has the BEST Warranty around! Most if not all of the suppliers out there have a zero return policy regarding LR, HV & XHV atties, as we are the beta testers for them in most cases. The fact that IkenVape is offering a 2 week warranty and at the same price or lower than everyone else out there is only a testimate to his character and business practice. I can tell you, he is DEFINITELY NOT making an obscene profit. All his profit goes right back into making sure we are advancing in getting the best quality products available. As for the creative ideas regarding different floating warranty policies, I think that is just WAY too much to ask of a start-up company...just my humble opinion. I vote for the week warranty, and a drop in price. We all have different devices, and we're all still working out the kinks. Once things become more stable across the board, then I agree that rock bottom prices and a D.O.A. policy is best...get 'em, check 'em and stash 'em...Till then, I think it is most gracious and unbelievable what IkenVape is doing. I blew $100 this month alone testing out the new world of atties, and if it weren't for Isaac and his warranty policy I'd be S.O.O.L. for a bit. A 2 week warranty is straight CRAZY when it comes to the HV & XHV world. I know large suppliers that are only getting aprox. a week and a half on their personal supply of atties. Anyhow, Isaac if you can find the balance between the customer and yourself than THAT is the BEST situation! If we don't treat you right, you won't be around to treat us at all ; ) Just like the 5% ECF Discount he offers...If I'm having a good month, I don't use it...A bad month, then I do! The Internet CAN be an amazing place for the ultimate in free commerce, if we all just put our best intentions ahead of everything else...Just my 2 cents....

 

[martha1014]

MRE5674 you make a very good point and I agree with you.

 

[aspen]

Isaac, balance it my man. It makes the most sense for everyone. I don't know how you give a two weeks warranty w/o losing money or some customer trying to scam ya. It is a consumable, shoot I have some rn4075 that work fine for a while then some of them die within minutes. You may think I am a little overboard here but I get rid of any atty that has been used for 6 weeks. If you ever dissect one these atty's you would do the same, the gunky build up is disgusting and to think your vapor passes through it every draw is just too much for me.

 

[skydragon]

I would like a two year warranty Isaac.

And you pay for return shipping which would include actual shipping cost, envelope, ink for either writing or printing an address label, gas for taking it to the post office, a certain amount for wear and tear on the vehicle when driving to the post office and a pro-rated amount for car insurance while driving to the post office. Oh yeah, wear and tear for the bottom of my shoes from walking to my car and then into the PO.

Now, I bet you are going to argue that I could go to the USPS site, print a label and have the mail lady pick it up which would eliminate all the cost associated with driving to the PO. BUT, I think that only applies to priority (could be wrong about that though) and you would still have to pay for the envelope, ink, electricity (again pro-rated) wear and tear on the keyboard, wear and tear on the hinges of the door to open it in order to put the package out and of course the door would then need to be closed. You will also still have wear and tear on my shoes from walking to the door.

I think it only fair Isaac. But you can decide which method of return would work best for you.

 

[stubear62]

Isaac,
Take away the warranty. Put the drop down bar in there and see how it works for a little bit.
I would say that would be the best way as people who do want the warranty can have it.. Don't matter to me.. I have atty's for a couple of months and clean them every week. I have new atty's that I don't use and when I do, I have never had a DOA. Not even from a 5 pk..
I have lost atty's due to them dying on me with-in a week, but thats how it goes. As for the length of time, I would give either 7 or 14 day warranty and charge $2.50 more per week..
Look, your in the business to make some type of money whether you put in back in the Biz or not.
Either that or give a 24 to 48 hr DOA warranty as I had only one atty from 50+ that died with-in this time... These are massed produced by hand and there is nothing you can do..
Thats my take on it..

 

[VaporMadness]

These components are not meant to last a terribly long time.

DOA policy only would be fine by me. Of course a lack of a fixed warranty is no excuse to start producing shoddy attys that promptly die by design. That would be evil.

 

[Thyestean]

I would like a two year warranty Isaac.

And you pay for return shipping which would include actual shipping cost, envelope, ink for either writing or printing an address label, gas for taking it to the post office, a certain amount for wear and tear on the vehicle when driving to the post office and a pro-rated amount for car insurance while driving to the post office. Oh yeah, wear and tear for the bottom of my shoes from walking to my car and then into the PO.

Now, I bet you are going to argue that I could go to the USPS site, print a label and have the mail lady pick it up which would eliminate all the cost associated with driving to the PO. BUT, I think that only applies to priority (could be wrong about that though) and you would still have to pay for the envelope, ink, electricity (again pro-rated) wear and tear on the keyboard, wear and tear on the hinges of the door to open it in order to put the package out and of course the door would then need to be closed. You will also still have wear and tear on my shoes from walking to the door.

I think it only fair Isaac. But you can decide which method of return would work best for you.

smart alec

 

[Iken]

This might be a crazy thought, but how about having the warranty as a drop down option when you purchase? Of course, there would have to be some way of marking the atty to signify that it had a warranty to begin with; or maybe include a warranty card signed and dated that had to be present to make a return?

If you could figure out a way to do it, I think this would be the best option.

Crazy? Try brilliant! Your on to something Great here Keveck. I'm actually shocked that no other supplier or myself has ever thought of that!

I would like a two year warranty Isaac.

And you pay for return shipping which would include actual shipping cost, envelope, ink for either writing or printing an address label, gas for taking it to the post office, a certain amount for wear and tear on the vehicle when driving to the post office and a pro-rated amount for car insurance while driving to the post office. Oh yeah, wear and tear for the bottom of my shoes from walking to my car and then into the PO.

Now, I bet you are going to argue that I could go to the USPS site, print a label and have the mail lady pick it up which would eliminate all the cost associated with driving to the PO. BUT, I think that only applies to priority (could be wrong about that though) and you would still have to pay for the envelope, ink, electricity (again pro-rated) wear and tear on the keyboard, wear and tear on the hinges of the door to open it in order to put the package out and of course the door would then need to be closed. You will also still have wear and tear on my shoes from walking to the door.

I think it only fair Isaac. But you can decide which method of return would work best for you.

Coming right up!





Guys, Thank you so much for your input!! Each and everyone of your posts, is Extremely important to us. I really can't thank you enough for your help. Thank you for being such great friends!
Ok here's the plan. All atomizers will have a DOA 24 hour grace period. The customer has 24 hours to ensure the item is not deemed DOA. What we will have is an Insurance policy that will be set in 2 options. This way we can achieve the best of both worlds and not to mention giving you even more control. Both options will be listed on the item's description in radio button form.

Option #1 Add $1.50 for 1 week of insurance.
Option#2 Add $3.00 fpr 2 weeks of insurance.
and Ohh yes, I forgot to mention...Well stay tuned folks, today is going to be Very busy.

 

[martha1014]

I noticed your prices didn' really change except you can get them cheaper if you chose no warranty. Most other suppliers are charging anywhere from 7.99 to 11.00 with no warranty(some even without DOA)

I think this was an excellent idea. You always provide excellent service at good prices.

 

[whiskey]

I have no problem with no warranty on atties as long as there is a DOA warranty. Luckily, out of the 50+ atties I have ordered to date from various places, I have yet to see a DOA. I voted remove warranty.

Yeah...What jw said