ok xvo experts
so mini have got back with following:
As the chip in your XvoStick is working OK, there should not be any problem. It seems that the XvoStick doesn't work because the plate is not screwed in enough. You need to set up the plate in the atty hole, and fix it with a small screw. If you cannot screw it in, try to screw the atty in the plate and then screw them both in the atty hole. There are several holes in the atty hole, you need to screw the screw into the plate and choose one of the holes at the body of the XvoStick by touch. Then fix the plate in this hole. That should work.
I am not 100% sure what they meant so I have replied with this:
I'm still not getting a connection - anyone understand what they've told me to mean something else?
As the chip in your XvoStick is working OK, there should not be any problem. It seems that the XvoStick doesn't work because the plate is not screwed in enough. You need to set up the plate in the atty hole, and fix it with a small screw. If you cannot screw it in, try to screw the atty in the plate and then screw them both in the atty hole. There are several holes in the atty hole, you need to screw the screw into the plate and choose one of the holes at the body of the XvoStick by touch. Then fix the plate in this hole. That should work.
I am not 100% sure what they meant so I have replied with this:
I'm still not getting a connection - anyone understand what they've told me to mean something else?