Goodness
@Katdarling and
@DPLongo22. I can’t believe what I am reading and so sorry to hear you still have issues. May I ask, was the Xvo returned to you with a sticky button or did it develop after use? I received my Xvo around Oct. 20 and have been using it just about all the time with no issues with my Kabuki in the seat. I have no customer service issues and any emails I sent were responded to within a day. I will consider myself fortunate.... so far.
Hi NSM. It came back and was still sticky out of the box. I wouldn't worry about yours, and I'm not worried at all about the one I have that is working fine. It seems that the majority of issues are out-of-the-box. They explained that they thought maybe they replaced the buttons with the wrong buttons.
I'm VERY glad that your experiences are different from ours. There's obviously some bad energy between them and me, and some things just "are". The more happy customers, the better. For the customers, that is (of course!). More on that below..
I can't imagine what you guys went through having to send these back to Israel and then waiting for them to return! I think they should get out of the selling business and stick to manufacturing business! Especially if they have companies like VA handling their products!
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That may be the best idea I've heard yet, Motzell.
Finally, and to be VERY clear, we wish NO ill will to Mini. Our ONLY concern is the customers. VA has clearly earned the right to have people buy from them, which is why we're now wholeheartedly supporting that avenue. Of course Mini still makes money, and that is NOT what we're against.
We ARE against people spending good money, then not being supported commensurate with the expenditure.
This way, everybody wins. Mini still gets theirs, but so does VA (who obviously is purchasing large numbers), and so do the customers, who can buy with confidence that the seller is there for them (within five business days).
Cheers to all of you!
