XvoStick users?

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Katdarling

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Just got off the phone to alert VA that my defective Xvostick package was delivered to them and was curious if my new replacement would go out today! To my surprise she said it went out the day I called (Monday) and gave me a tracking number! It's almost to my doorstep!
Now that is customer service!

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Ahem...... should I do it?

(yeah, do it, KD)

Naw, I can't.

(sure you can! just do it)

Oh, ok, fine. Here goes........



@LittleDonkey, take notes, please? :)
 

Katdarling

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I hope you guys get yours sorted and get what you paid for.

Thank you, hopeless. So do we. And we both actually hope that no one else goes thru any of this kind of a mess.

LOVERLY set up you have there.
 

DPLongo22

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Motzell

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My Xvostick should have came today but is still at the Cincinnati terminal! Looks like tomorrow! I'm still in shock that VA actually shipped replacement before receiving defective item! Let's hope my defective rate goes from 50% to 33.3%!
I broke my glass on my Kabuki today! Glad I ordered extras! I would recommend everybody to order their Xvostick from Vapin Art!

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DPLongo22

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My Xvostick should have came today but is still at the Cincinnati terminal! Looks like tomorrow! I'm still in shock that VA actually shipped replacement before receiving defective item! Let's hope my defective rate goes from 50% to 33.3%!
I broke my glass on my Kabuki today! Glad I ordered extras! I would recommend everybody to order their Xvostick from Vapin Art!

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In total agreement (with condolences for the broken 'Buki glass). And thanks for validating the VA recommendations I've been making, without firm evidence at hand.

NOW, I'd buy from them again in a heartbeat. THEY care.

Bravo, Motzell! :D

Me, too.

(sorry, Chels.)

Me, three.

(not-so-sorry...)


What kind of odds will you give me on, "When Hell freezes over."?
 

Motzell

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In total agreement (with condolences for the broken 'Buki glass). And thanks for validating the VA recommendations I've been making, without firm evidence at hand.

NOW, I'd buy from them again in a heartbeat. THEY care.



Me, three.

(not-so-sorry...)



What kind of odds will you give me on, "When Hell freezes over."?
I did buy my Xvostick from VA on the recommendation of DP after lurking this site!

So a big THANK YOU to DP!

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NotSoMini

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Goodness @Katdarling and @DPLongo22. I can’t believe what I am reading and so sorry to hear you still have issues. May I ask, was the Xvo returned to you with a sticky button or did it develop after use? I received my Xvo around Oct. 20 and have been using it just about all the time with no issues with my Kabuki in the seat. I have no customer service issues and any emails I sent were responded to within a day. I will consider myself fortunate.... so far.
 

Motzell

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I can't imagine what you guys went through having to send these back to Israel and then waiting for them to return! I think they should get out of the selling business and stick to manufacturing business! Especially if they have companies like VA handling their products!

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Katdarling

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NotSo, you ARE very fortunate. It doesn't seem to be the case with all of us, sadly.

Yes, the Xvo was returned (for the second time) with the sticky button issue. We choose to send it back this ONE LAST TIME, with the hopes that perhaps Mini Ecig will indeed test it before sending it back. Cross fingers for us.

We've been doing of lot of smack talking against Mini Ecig. We really don't wish them any harm, but really, it IS important to know that the risks ARE there, especially in the area of communication.

I hope everyone has better luck and experiences than we've had, but I can not at this point recommend them.

Were it me looking for one now, I would only buy from VapinArt.

Once again, sorry, @LittleDonkey, but until you improve your customer service, I have no choice but to say what I'm saying.
 

Marc411

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So I have to come clean. After finding this thread (purchase already made) and watching all three Plumes video's I was a bit taken back by the reviews. I contacted Chel's by e-mail and sent them the link to this thread asking how concerned I should be after making my purchase. Quite honestly I was ...... at myself for not checking for a thread here first.

They checked the thread out and I received a response, surprising closely worded to the one DP received. They assured me that I would be notified if there was a delay and that I would be satisfied with my purchase.

I've made the decision to give them the benefit of the doubt. I made my purchase this past weekend and will wait three weeks to see what happens.

I'm glad you left the post open because I will give everyone an update the week of November 16th which will be two weeks. My plan is to use the device exclusively once received, I will pressure test it for defects.

Between this thread and the Plumes video I would think that they would have to evaluate their business model quickly and make some changes if they want to continue selling mods. They are at a defining moment and failure to adjust their model could have them move away from mod building, and not by their choice. Word spreads fairly quickly in this industry, good or bad but the bad seems to move just a bit quicker.

Keeping my fingers crossed!
 

Katdarling

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I can't imagine what you guys went through having to send these back to Israel and then waiting for them to return! I think they should get out of the selling business and stick to manufacturing business! Especially if they have companies like VA handling their products!

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Brilliant idea. Now, if only they'd heed your advice, Motzell.
 

DPLongo22

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Goodness @Katdarling and @DPLongo22. I can’t believe what I am reading and so sorry to hear you still have issues. May I ask, was the Xvo returned to you with a sticky button or did it develop after use? I received my Xvo around Oct. 20 and have been using it just about all the time with no issues with my Kabuki in the seat. I have no customer service issues and any emails I sent were responded to within a day. I will consider myself fortunate.... so far.

Hi NSM. It came back and was still sticky out of the box. I wouldn't worry about yours, and I'm not worried at all about the one I have that is working fine. It seems that the majority of issues are out-of-the-box. They explained that they thought maybe they replaced the buttons with the wrong buttons.

:closedeyes:

I'm VERY glad that your experiences are different from ours. There's obviously some bad energy between them and me, and some things just "are". The more happy customers, the better. For the customers, that is (of course!). More on that below..

I can't imagine what you guys went through having to send these back to Israel and then waiting for them to return! I think they should get out of the selling business and stick to manufacturing business! Especially if they have companies like VA handling their products!

Sent from my SM-N900V using Tapatalk

That may be the best idea I've heard yet, Motzell. :toast:

Finally, and to be VERY clear, we wish NO ill will to Mini. Our ONLY concern is the customers. VA has clearly earned the right to have people buy from them, which is why we're now wholeheartedly supporting that avenue. Of course Mini still makes money, and that is NOT what we're against.

We ARE against people spending good money, then not being supported commensurate with the expenditure.

This way, everybody wins. Mini still gets theirs, but so does VA (who obviously is purchasing large numbers), and so do the customers, who can buy with confidence that the seller is there for them (within five business days).

Cheers to all of you!
:toast:
 

DPLongo22

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So I have to come clean. After finding this thread (purchase already made) and watching all three Plumes video's I was a bit taken back by the reviews. I contacted Chel's by e-mail and sent them the link to this thread asking how concerned I should be after making my purchase. Quite honestly I was ...... at myself for not checking for a thread here first.

They checked the thread out and I received a response, surprising closely worded to the one DP received. They assured me that I would be notified if there was a delay and that I would be satisfied with my purchase.

I've made the decision to give them the benefit of the doubt. I made my purchase this past weekend and will wait three weeks to see what happens.

I'm glad you left the post open because I will give everyone an update the week of November 16th which will be two weeks. My plan is to use the device exclusively once received, I will pressure test it for defects.

Between this thread and the Plumes video I would think that they would have to evaluate their business model quickly and make some changes if they want to continue selling mods. They are at a defining moment and failure to adjust their model could have them move away from mod building, and not by their choice. Word spreads fairly quickly in this industry, good or bad but the bad seems to move just a bit quicker.

Keeping my fingers crossed!

Dude, I (and Kat) are SO behind you, and SO hoping everything goes PERFECTLY well.

Like I said, there's just some oddly bad energy between us, and I'm glad everyone is NOT us. PLEASE do not take our experiences as indicative to what everyone is going through. This is simply NOT the case.
 
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