yet again, one more stuck switch

[gjrhine]

Spoken like someone has not (yet) had a problem.

BTW this is at least twice. Do you have an intelligent post in you?

waaahwaaaah

WAAAHWAAAH

 

[katnbrian]

Ya I do...
Quit your whining and send the things back.
Yes this switch thing sucks, but its 2 people running a small start up co. doing the best they can.
They don`t have to be on here telling you anything, but they are all the time.

Call your sat co. or cable co. see what service you get there.

Ohh and yes mine works GREAT

 

[wanderlust]

Ya I do...
Quit your whining and send the things back.
Yes this switch thing sucks, but its 2 people running a small start up co. doing the best they can.
They don`t have to be on here telling you anything, but they are all the time.

Call your sat co. or cable co. see what service you get there.

Ohh and yes mine works GREAT

Actually got same day service from cable company last week.

I think for many of us the pre-order and wait resulted in currently failing devices and inability (financially) to order from competitors. I'm leaving town tomorrow and really wanted the protege to fill my need for vaping. So disappointed at this point. I would have expected the defective switch to be replaced upon complaint with ticket number without the further delay of mailing things in. But, alas, things are the way they are.

 

[gjrhine]

I'm leaving town tomorrow and really wanted the protege to fill my need for vaping. So disappointed at this point. I would have expected the defective switch to be replaced upon complaint with ticket number without the further delay of mailing things in.

Exactly my situation. Maybe my switch is sitting in my home Post Office. Maybe not. Meanwhile there was a double standard and the WAAAHWAAAH mouth breather does still not have a clue.

 

[frankie1]

PS: Opened a ticket. My sticky switch problem seems to be a bit odd. Awaiting your advice as to what to do

 

[them0nk]

Thanks.

Perhaps my issue is that I constantly look at the electronic cigarette vendors as a corporation just getting off the ground, and like any other business to get it going the beginning requires constant work. My restaurant would not have survived if I took half a day off much less an entire day.
I am searching for my one stop all you need shop to have the above and beyond personal service, an inventory that does not consist of 50% of the items being "unavailable," but it does not exist. Personally most places customer service is very much the same, we ship it the next day we reply to your e-mails, and post topics extensively on the forums. Where is the "above and beyond service"?

Maybe I am just annoyed that I have a $100.00 paperweight that hold batteries at this moment, and the way I see it most likely another week/week in a half before it works properly again, not to mention the cost of shipping as well as the aggravation of attempting to make time to stand in line at the post office to have it shipped priority rather than snail mail to hopefully have it back sooner.

The WHOLE E-Cig industry seems to be like this right now... the FDA is being a PAIN to most Ecig vendors... we might even have Ecigs to speak of in 6 Months.

One of the Websites i've ordered from and spoke with someone there said they lost a shipment of EMPTY CARTRIDGES but somehow let Pre-Filled ones through customs ... o(o.0)o why?

i thought i read somewhere that PureSmoker lost more at the docks than i make in a year (something like 50k, they lost).

The whole industry for E-Cigs is Dicey right now and it's unfortunate... Believe me dude i'm as critical about stuff as they come... my protege Did have problems... but i fixed them, and can deal with the little things (like being careful when i thread the end cap on...) --- when i say i fixed them, i resoldered the switch assembly together, made the button easier to push, etc.

Funny thing to me was the first reply on the post was one of 2 of the people from puresmoker saying they would get right on your problem.

 

[vapn]

I can see the point of gjrhine... I would have liked to see a switch in the mail the day my Protege took a crap too... What is the double standard here..? They had no extra switches to send out when ours went bad.. That is the problem here.. gjrhine, they just didn't have any extras laying around to send out to us at that moment in time.. That would be my best guess. I asked real nice to have a switch sent out too but that is how the cookie crumbles some times. I am still waiting also and I have spent a hell of a lot at PS too. I am sure Steve would have loved to just shoot everyone a free switch IF he had them to spare. So he dealt with the problem the best way he could.

And I still wait for mine too... And I am just a little ticked off that this guy got a switch sent out also. he just got lucky! Damn lucky you are OP...

Maybe tomorrow... then again maybe the next day. I still have the Prodigy and Pass thru to keep me satisfied ... The OP has no other PV at this time.

 

[BradCarroll]

Ya I do...
Quit your whining and send the things back.
Yes this switch thing sucks, but its 2 people running a small start up co. doing the best they can.
They don`t have to be on here telling you anything, but they are all the time.

Call your sat co. or cable co. see what service you get there.

Ohh and yes mine works GREAT

Carefull Karma has a way of hearing that sort of thing.

 

[BradCarroll]

Carefull Karma has a way of hearing that sort of thing.

And yeah the switch is stuck on mine too. I am smoking it by unscrewing the atomizer.

 

[RazorNribbonz]

just curious, is the switch problem on the protege being looked into? As in, it wont happen in the next batch? Or theres been no mention of this?

Cause frankly they could send me 3 switches and I wouldnt know wtf to do with em lolol

 

[lotus14]

http://www.e-cigarette-forum.com/fo...ky-switch-resolved-details-within-woohoo.html

 

[RazorNribbonz]

Thank you lotus (smile)... FYI for the masses, who might have also missed the info> yes, it has been looked into and taken care of.

 

[Trox.Shawn]

Got my switch in today, Thanks Steve, and Casey. Wow how I missed my protege.

 

[wanderlust]

Not all is good yet lotus and razor. I remain out of town with a failing pv and missing my loved ones while defetive switch remains unresolved. Did I say "unresolved?" All is not good for me and probably for others out of town as well. I just hope the protege is as good as everyone says. I never even got to use it for 24 hours. Am I angry? No just lonely and frustrated. I know how things can happen unpredictably. I'm just not happy and miss my family and the opportunity to at least vape some of the frustration away. I'm not angry at PS but do not understand why the replacment switch could not have been mailed out upon receiving ticket. The delay does irritate me at this point. Anyway, we do the best we can. Cheers.

 

[wanderlust]

Sorry, I don't mean to be harsh; but, I'm not happy after waiting for pre-order for this specific reason and ending up on the short end of the stick. Carry on with your happy endings; I have work to take care of and suspect this will make me even sharper or at least more realistic.

 

[lotus14]

I never said all was well and good. And yes, I agree that once Steve realized there was a problem with the switches he should have sent out replacements even if he felt it necessary to put a "hold" charge on a credit card in case you didn't send the defective one back.

I just posted the link to point out that Steve had found the problem with them and feels he has it resolved.

I think the switch will always be the weak link with these units and replacements should be available at the website at a reasonable price.

I have also read the Steve is working on a new design for the switch on the Prodigy V2 so they will be more reliable. That is good news also.

And yes, the Protege is all that and then some! Sorry you're out of town and missing your family (hope you at least have a backup PV).

When you get home you should have a great new toy waiting for you

 

[lawnman3]

well i sent my whole protege in havent herd a thing no email responce no pm not any thing should i just have them send it back to me i think that is what i will do ithink a simple e mail would have been good i guess that is asking alot thanks lawnman3

 

[wanderlust]

Thank you for responding Lotus, at least I have some family to vent to. I hope you are right about the product being good. Also, I must say I am terribly disappointed with this motel's wireless internet; it is so slow. Really, I'm not trying to be pissy, I am just terribly disappointed at this time and trying not to buy a pack of pall malls. I took this up 5 months ago to quit smoking and it has at times been frustrating. No, I'm not buying any smokes tonight and yes I'm going to be pissy tomorrow but, perhaps it'll be worth while. I have two teen age daughters that I love with all my heart and I plan to help them grow up. I don't smoke; but it would sure be easier to vape. Cheers.

 

[wanderlust]

Hey Lotus, thanks for the encouragment. Should have mentioned that last time I posted. Wasn't trying to rag on you. Good night.

 

[wanderlust]

Girhine, hope you are holding out ok my friend. Perhaps we can see how well the protege performs when we are back home. Empathy seems to be a rare commodity these days.