Wow! I am absolutely floored by the level of customer care from Provape.
If you've been following, I have had issues with my new Radius, charge lasted about five hours and then the unit died. Couldn't even re-charge it. I let my problem be known here on the forums and was thinking about submitting a ticket, but never did - thought I play around with it and see.
Well, out of the blue, I get a phone call from
@Vape360. He was concerned about my issues and wanted to set it right. I had a nice conversation with him and we came to the conclusion there was a high probability it might be a bad Samsung battery. But just to be sure, he wants to send out a new unit and have me return mine so the engineers can look at and see if there are issues that need to be addressed.
To me, this is unbelievable! Talk about above and beyond. Jeez...
It was interesting to note that
@Vape360 told me that out of the thousands they have put out there so far, only 3 or 4 have had problems that needed a return. That follows what I heard on someone's Vape Program when they interviewed a Provape executive who mentioned their return rate was 1/2 of 1%. Pretty damn good track record.
Especially when they jump all over the known problems like they are doing now. I will probably never buy another brand of equipment again. Bring on Black Friday - I'm loving that Stealth Titanium P3 when my points mature.
