$15 for a build really?

Status
Not open for further replies.

Oberon75

Ultra Member
ECF Veteran
Oct 26, 2014
1,771
1,382
Roseville, Mi, USA
I've seen a LOT of businesses go under, while trying to provide good customer service to everyone
It really depends on the business. The vape businesses I watch go under are the tobacco shops now carrying vape products, with customer service similar to a liquor store. There is only one store I know who can pull off charging to teach you to build a coil around here and that's only because you can walk in and buy a 150w sigelei for $99. Ive seen them run specials as low as $70 for the 150w sigelei and iPV3.

Sent from my HTC One M8 Harman/Kardon edition
 
Last edited:

serenity21899

Vaping Master
ECF Veteran
Verified Member
Jan 18, 2013
6,322
11,256
Antioch IL
Of all the vape shops around me, I have never been charged for a coil. I can build, but I have arthritis in my hands and capturing the wire is sometimes difficult for me. I try it first, and if I cannot do it after a couple of tires, I ask for help. And I do spend money at these shops. If I get a coil or 2 done, I try to at least buy some juice.

Every situation is different, but I could only see charging someone if they were taking advantage of the situation.
 

ENAUD

Resting In Peace
ECF Veteran
Verified Member
Jul 23, 2013
9,810
64,089
Bordertown of ProVariland and REOville
I don't get it!? Don't like the price, do it yourself. An oil change can cost 100$ easily. 15$ to build a dual coil attie, overhead, liability, etc. A build can last for at least a month or two if cared for properly. How many disposable coils would one toss in that timeframe? Shops are there to make money, no money, no shops. Pretty simple equation.
 

SissySpike

Vaping Master
ECF Veteran
Verified Member
Apr 1, 2012
6,926
12,310
San Diego CA
On the flip side If I want to pop in at lunch and get something quickly I cant because the clerk is building coils. I can see charging the store owner has to pay the guy and he is there to make money not make everyone's life convent.
I cant say for all shops but the majority Ive been in the staff will be glad to give you some tips and it dose not cost anything to watch and ask questions. Some of the shops in San Diego will rebuild for free of you bought the atty from them. OP if you stay at it your coils will improve it just takes practice and patience.
Some of the people act like your dumb if you cant build a twisted inverted omega coil but what they are not telling you is they went threw a few spools of wire to get it right.
 

Oberon75

Ultra Member
ECF Veteran
Oct 26, 2014
1,771
1,382
Roseville, Mi, USA
I don't get it!? Don't like the price, do it yourself. An oil change can cost 100$ easily. 15$ to build a dual coil attie, overhead, liability, etc. A build can last for at least a month or two if cared for properly. How many disposable coils would one toss in that timeframe? Shops are there to make money, no money, no shops. Pretty simple equation.

$100 for an oil change? Maybe if you are getting a flush, tire rotation and multi point vehicle inspection along with it but when I get an oil change, it's $20 or less. Sometimes it costs me more to DIY then taking it to an oil change place. And they are using the premium oil.

And we know shops are there to make money. There is a lot more money to be made through customer service then there is for charging to make a simple coil that costs pennies.

Now with the affordability and convenience of online shopping, nobody really needs a B&M. Those store owners and employees need us a whole lot more then we need them.

Now why would I give you $240 plus tax for a DNA 40 that I can just buy straight from HANA for $209 with free shipping and zero tax? Why would I spend $30 to $40 for a battery charger when I can buy the same charger on Amazon for $15? And if you have a hard time building, you can always buy a bag of premade coils for less then $10 total. I've seen bags of coils sell for as little as $3.

So why do we go there? It's the friendly atmosphere and exceptional customer service. It's going above and beyond with those little extras that create a strong relationship and actually get you excited to do business with them again.

Sent from my HTC One M8 Harman/Kardon edition
 
Last edited:

tvandal

Full Member
Oct 12, 2014
32
25
I have read through all the posts and now would like to give my 2 cents.

I work at a Vape Shop as a second job when I'm not at the hospital and quite enjoy the experience ans social aspects of working there. Most of the time.

Local vape shops in town charge around 5 dollars to get a recoil, even if you are getting a build put into a rebuildable bought from them. Our shop does not as long as you buy said product from us, even others if you are a common customer or are not a nuisance. unfortunately, people do take advantage of the fact we do that.

I've seen many comments talking about customer service bringing back customers and while i am willing to build for almost anyone, this also breeds people that think they can buy equipment online and cheap juice online, think them buying one bottle of juice from us every 3 weeks means that we will do coils for them whenever their heart so desires. While we try our best to make old and new customers as happy as possible, we are not a charity. I'm not going to sit here and pretend like the price of kanthal is going to be a breaking point for a business' financial future, but it does take time, effort, knowledge, and get this, Money. Kanthal does have a small cost, the bigger cost is my wages and the fact that i can now pay less attention to Customers who actually support our business or even new customers curious about our place, because this person who thinks they're entitled to these coils, coils that can be built by hand. Simply put, Time is Money.

Other business' grow tired of this and when i did not work at this place, a simple thing like wanting to be paid for a service did not discourage me from frequenting said shops. and yes, wrapping a coil at a safe resistance for the battery the person is using to achieve said persons preferences in a business aimed at making money, is a service. The amount of entitlement in this thread is atrocious. While i love that my shop doesn't charge people, its the owners choice in the matter and by no means should a business be scrutinized for such a small thing as wanting compensation for services rendered.
 

Rule62

Vaping Master
ECF Veteran
Verified Member
Oct 28, 2011
5,765
15,339
Melbourne, Florida
Of all of the posters here, who among you has owned and run a face-to-face business of any kind? Given some of the responses above, the answers to my question, if honest, could be interesting.

I have, and still do; although not vape related.


Sent from my iPad using Tapatalk
 

CMD-Ky

Highly Esteemed Member
ECF Veteran
Verified Member
Sep 15, 2013
5,321
42,395
KY
$100 for an oil change? Maybe if you are getting a flush, tire rotation and multi point vehicle inspection along with it but when I get an oil change, it's $20 or less. Sometimes it costs me more to DIY then taking it to an oil change place. And they are using the premium oil.

And we know shops are there to make money. There is a lot more money to be made through customer service then there is for charging to make a simple coil that costs pennies.

Now with the affordability and convenience of online shopping, nobody really needs a B&M. Those store owners and employees need us a whole lot more then we need them.

Now why would I give you $240 plus tax for a DNA 40 that I can just buy straight from HANA for $209 with free shipping and zero tax? Why would I spend $30 to $40 for a battery charger when I can buy the same charger on Amazon for $15? And if you have a hard time building, you can always buy a bag of premade coils for less then $10 total. I've seen bags of coils sell for as little as $3.

So why do we go there? It's the friendly atmosphere and exceptional customer service. It's going above and beyond with those little extras that create a strong relationship and actually get you excited to do business with them again.

Sent from my HTC One M8 Harman/Kardon edition

"...a simple coil that costs that costs pennies" is a statement that tells me you know little to nothing about the costs of doing business. Even at minimum wage, without considering any other costs of any kind, a fifteen minute coil build will make a coil cost well over pennies. And that is the direct wage cost only for the employee. Direct wage cost is only about 60% of the actual cost per employee; there are non-wage costs to each employee. After the direct wage cost and non-wage costs of an employee then you add the cost of the building, liability insurance, utilities, inventory acquisition, maintenance insurance, fixtures and equipment, computers, credit card charges, bad check fees, taxes, license fess.


Saying that a coil costs "pennies" to make is naive to be kind.
 

CMD-Ky

Highly Esteemed Member
ECF Veteran
Verified Member
Sep 15, 2013
5,321
42,395
KY
that's what my local B&M charges $5 and you get their skill, some expertise in showing you if you so desire and a not bad cup of coffee, in a nice air conditioned store front that's cheap in my book, until I got down how to do it (safely) I sure had them do it.*shrugs*

A great store, probably doing a good deal of business; I agree that five bucks is a great price. If they taught you how also, you got a good deal.
 

mcclintock

Ultra Member
ECF Veteran
  • Oct 28, 2014
    1,547
    1,787
    How many of you like to work for free? If you don't have to worry about money, I bet someone's doing something worse than charging for a build to get that money.

    I might be relieved that a shop would do it for $15 if I didn't even buy it there. I wouldn't even dare go in a shop and ask for them to build a coil for my Fasttech clone for free. In further consideration, in many ways it would have been more cost effective to buy locally and have them set it up first time. I'm a technical person but it would good to have a starting point. Even if I thought their build sucked, if I felt assured that's the way the kids do it, it would be good to know.

    Of course, being friendly and offering more than minimum service is usually in a shop's best interest. And I do think the recent the recent explosion of B&M shops is a good thing, even if some aspects could be better or are not for me.

    A build is magnification visor time for me, sometimes getting a headache. Anyone that can do it in 5 minutes has done it more times than the average person.
     
    Last edited:

    abn75

    Senior Member
    ECF Veteran
    Verified Member
    Jul 7, 2014
    201
    282
    mobile, al, United States
    Can I wrap a coil? Yes. Have I wrapped coils? Yes. Would I pay the one local shop I frequent $5 to wrap a coil? Yes. $10 for a dual build? Yes. I go into my local shop once a week on average and spend anywhere from $30 to $200 on each visit, on top of sitting there visiting them for hours on end. Just yesterday my wife, two kids and I went in and stayed for almost three hours, spent $325, part of which was a dripper for her. The shop offered to wrap a dual build for her right there for free. I went ahead and tipped the builder a extra $20 just because we enjoy going in there so much.
    So yeah while I can build I do not mind spending money for them to do so as we get more the a coil or two out of it.
     

    Oberon75

    Ultra Member
    ECF Veteran
    Oct 26, 2014
    1,771
    1,382
    Roseville, Mi, USA
    "...a simple coil that costs that costs pennies" is a statement that tells me you know little to nothing about the costs of doing business. Even at minimum wage, without considering any other costs of any kind, a fifteen minute coil build will make a coil cost well over pennies. And that is the direct wage cost only for the employee. Direct wage cost is only about 60% of the actual cost per employee; there are non-wage costs to each employee. After the direct wage cost and non-wage costs of an employee then you add the cost of the building, liability insurance, utilities, inventory acquisition, maintenance insurance, fixtures and equipment, computers, credit card charges, bad check fees, taxes, license fess.


    Saying that a coil costs "pennies" to make is naive to be kind.

    Except for the fact that the employee is making the exact same wage whether he is helping somebody make a coil or not. And all this other stuff you speak of is paid for when I'm paying 15% to 40% higher for my purchases. Without these little customer service perks, there is absolutely no reason to shop there and these businesses can worry about this and the rest of their fees in an empty store. Again you are sitting here debating the things that make the B&M's I shop at, successful.

    And last night, I sat down and had this discussion with my fiance who is a customer service manager and trainer for the largest grocery chain in the world. She agreed 100% and said the things I'm saying here are some of the exact things the company has her teach new employees. What do they know though? They only made $108.5 billion in revenue last year.

    Sent from my HTC One M8 Harman/Kardon edition
     
    Last edited:

    Rule62

    Vaping Master
    ECF Veteran
    Verified Member
    Oct 28, 2011
    5,765
    15,339
    Melbourne, Florida
    The problem I have with shops offering a coil building service isn't the cost, at all. My issue is safety. If a customer comes in and requests a sub ohm coil, but obviously displays absolutely no knowledge of battery limitations or other risks involved, then building this customer a super sub ohm coil is irresponsible, whether the shop is charging or not. I would hope the shop is at least asking enough questions to get a feel for the customer's experience level. If someone vents a battery or blows up a mod, due to his own actions, in his house, it's one thing. If he does so as a result of something a shop did, as a service, it's another, and it reflects on all of us.


    Sent from my iPad using Tapatalk
     

    Oberon75

    Ultra Member
    ECF Veteran
    Oct 26, 2014
    1,771
    1,382
    Roseville, Mi, USA
    The problem I have with shops offering a coil building service isn't the cost, at all. My issue is safety. If a customer comes in and requests a sub ohm coil, but obviously displays absolutely no knowledge of battery limitations or other risks involved, then building this customer a super sub ohm coil is irresponsible, whether the shop is charging or not. I would hope the shop is at least asking enough questions to get a feel for the customer's experience level. If someone vents a battery or blows up a mod, due to his own actions, in his house, it's one thing. If he does so as a result of something a shop did, as a service, it's another, and it reflects on all of us.


    Sent from my iPad using Tapatalk
    Well in my experiences with the ones who are doing it as a gesture and not for dollars are teaching about safety as well. A lot of shops will twist you up a coil, take your money and send you on your way.

    Meanwhile these guys I deal with will sit with you for an hour or two even and teach you every little detail about your device, battery and builds because their time and knowledge doesn't come with some kind of price tag. They enjoy making you a safe and successful vaper and know their hospitality will bring you back.

    Sent from my HTC One M8 Harman/Kardon edition
     
    Having worked in a vape shop, I agree. Although this shop offered to build coils for customers free of charge, it did take time away from other customers looking to purchase items in the store.

    Don't get me wrong, I enjoyed making coils for customers. I could show them techniques that I had learned to make better coils, and also insure that they were using the proper batteries and other safe measures for safer vaping. I don't particularly like making coils (its a necessary evil), but its a part of vaping. I can see offering the first coil/wicking for free, but considering the time involved for replacements, $10 - 15 does not seem extreme. Some customers wanted a new coil every couple of days. :facepalm:

    BTW, this shop refused to build coils below 1.0 ohm for safety reasons. If someone wanted supervision while they built sub-ohm coils themselves, we would do that and provide the ohm reader if they didn't have their own.

    I was in a vape shop buying juice the other day, and one of the guys was building a coil for a customer. I was sampling juice, taking my time,and at some point I realized this guy was still building that coil. I'm a retired Telco employee,and I think I can get a job at a vape shop building coils,lol.
     
    Status
    Not open for further replies.

    Users who are viewing this thread