Apologies...

[thelook]

Ok, so if he does a little favor for you..a little favor for me, one for Mary, Johnny, Frank & Amy.....they add up to a big time consuming mess.

 

[Kimmy]

I'm thinking that your post had a lot to do with our eventually confrontational conversation on your live support last night.

You were rude and unresonable in the end and refused to bend erry iota from your policy of "samples". I've heard about you being an as .... from other people that have posted in review threads before too so it's not a new story.

My request pretty much went like this:

I am getting ready to order three bottles of liquid. I'd like to ask a favor. I'd like to know if you'd send a very small sample of your product with no flavor in a 24 or so strength. This is why I ask: When I got my first 510 kit I got my son one too. Every flavor of juice he's tried gives him the taste of methamphemine (....). We've tried Dekang, Rath and Ms T's so far. He said he was once in a room with people smoking .... and every time he smokes his e-cig he tastes it. Could you send as little as a milileiter of you product for him to try? That would be enough maybe to fill a cart so not really a true sample I guess. If this don't work he has said he can't continue using e-cig. Can you help please?

Even though you claim to be so sensitve it didn't take you long to become insensitive to my son's plight even though you claim to have been a .... user yourself. First you made excuses for not wanting to help saying that you don't have any small bottles and when I persisted by coming up with solutions for your excuses, you finally said something about trying to do it nice and would have to just be blunt and say no upon which I just got disgusted with you and closed the chat box.

My wife and I own a successful business and would never be so inflexable as to just dismiss a request as you did especially when I indicated that I was ording three bottles of your product. What would it hurt to put a comparatively tiny amount in a damn bottle and send it with the order?

I haven't heard anything from you since either so that means you still don't give a damn. Even Kimmy said you were sarcastic which IS a bad thing. Business people can't afford to be like that, at least in a more personal business setting and expect to stay in business.

"then I can get back to doing part in what made Tasty Vapor worth sticking around for; care, concern, a genuine concern for those individuals who are trying to make the exodus from smoking to e-cigs, and making the experience as pleasant as possible."

"I'd hate to think that I was the one making the experience less than pleasant."

Where was your care and concern last night? You won't even do a small favor for a new customer. I ordered your product in spite of your insults as I just chalk it up to just having to deal with another ***hole in this life and evidenty who wants his ego stroked by a loyal following.

What you going to do now Mr I care so damn much? Going to put the "sample" in my order or cancel the order?

There's nothing wrong with being sarcastic, I am, so does that mean I'm an ... hole too? If he sends you a free sample, won't everyone want one too? This is an online business, not a dippin dot stand where you get to try it before ya buy it. I understand your son is having an issue, and it sounds like a psychological component type of thing which happens to a lot of us including me, but please don't implicate my name in something as if I'm agreeing with anything your saying, because I don't. So if you don't mind please delete my name from your post, that's not cool.

 

[Quick1]

Geoff, I thought having a cranky ....... was a refreshing change Your product seems to be good enough to allow you that luxury. I am buying your juice and service. Your bedside manner is not a deciding factor for me.

Jango1, your recount was masterfully wordsmithed. Vivid images of speed addicts in crack houses and a humble request for a minor dispensation without which your son would surely be doomed to a swift and horrible demise. Outstanding. A worthy counterpart to the cranky ........

My opinion. It's a policy. Everybody feels they are entitled to the exception. "Just this little exception, how hard could that be for you? and surely MY case warrants it [and the thousands of others don't]".

It's a policy. Tasty Vapor is not the only juice supplier. The flavors may be unique but basically, it's juice. Just like the juice from other quality suppliers. (got to applaud your post though )

 

[Kimmy]

I'd also like to add that considering you were already ordering juice for yourself, couldn't ya just give your son a sample from your batch? That seems like an idea maybe? I dunno.

 

[thelook]

There's nothing wrong with being sarcastic, I am, so does that mean I'm an ... hole too? If he sends you a free sample, won't everyone want one too? This is an online business, not a dippin dot stand where you get to try it before ya buy it. I understand your son is having an issue, and it sounds like a psychological component type of thing which happens to a lot of us including me, but please don't implicate my name in something as if I'm agreeing with anything your saying, because I don't. So if you don't mind please delete my name from your post, that's not cool.

Kimmy, no one here thinks that you agree with him

 

[Kimmy]

Kimmy, no one here thinks that you agree with him

K! just for the people who don't read through all the posts! haah

 

[Madame Psychosis]

You were rude and unresonable in the end and refused to bend erry iota from your policy of "samples". I've heard about you being an as .... from other people that have posted in review threads before too so it's not a new story.
[...]
Where was your care and concern last night? You won't even do a small favor for a new customer. I ordered your product in spite of your insults as I just chalk it up to just having to deal with another ***hole in this life and evidenty who wants his ego stroked by a loyal following.

What you going to do now Mr I care so damn much? Going to put the "sample" in my order or cancel the order?

If you ask for a special exception from a business, you have to accept that maybe they won't fulfill it....especially if it's explicitly against their policies.

The no-sample thing is a very clear policy on his website that he's had to defend here on the board in the past with good reasoning. And it's why people trade samples on here all the time. If you wanted a sample, you could post a request on here and you'd surely get offers in no time -- either trades or just freebies. We have a trading network going and I've gotten a dozen TV samples through this board.

[Edited because it turns out you're not even asking because of an addiction problem. Just a taste issue. Sorry, sympathy gone. If your son can't get the taste out of his e-cig, then get a new one! New battery + atomizer runs less than $20. Or strong flavored liquid like Atomic Cinnacide, etc.]

Excoriating Geoff very rudely (and broadcasting his past problems) just for not going against his policy makes no sense, at the very least, when there are easier ways to get what you need.

 

[BigJimW]

I'd say stick with the policy of no sample sizes. Since you make your orders custom, it would put a lot of extra work behind sending 3ml bottles which will only slow you down for REAL customers like us to have to wait for our orders.

Also, if you offer even ONE person a sample size, guess what? Everybody will be hammering you with "Well, you did it for HIM, why not for ME??"" blah blah, ad nauseum. Screw that.

I'm sure that guy can figure out a way of letting his son sample from his order.

From one cranky old ....... to another, you're doing great Geoff!

 

[Cari]

All I can say is WOW! Addiction is such a complicated issue, and it seems that codependency is even more so

Kimmie, hugs to you girl. You did nothing wrong

And Geoff you have strong boundaries and you have to! Nothing wrong with it, and don't ever let anyone make you think there is.

 

[Madame Psychosis]

I do have a GREAT deal of things on my plate in moving our operation to larger digs to accommodate not only our growth, but our poor employees who have to crawl over the tops of each other in our small space to get things done. In making the improvements, I'm having to juggle a great deal of responsibilities to turn this more into a streamlined, spacious and comfortable operation, I'm forsaking my own comfort, causing me to be short-tempered and in turn, extending that outward.

So, I have to fade out a little, take care of what needs to be done, give myself a good kick in the ..., review the very things that made undertaking this operation so important, and get back to those things.

I've found it pretty pleasant and refreshing to buy from a straight-shooter with clear policies. Or so say the >20 bottles of TV I have opened since November.

Take the time you need to focus on operations and core stuff, and maybe even (gasp) relax a moment or two. We'll still be here.

 

[ajfromCT]

Don't be so damn hard on yourself!! I read the TV posts religiously and I haven’t picked up on any “crankiness” (except maybe, the guy who wanted to vape 48mg and you sternly suggested that he was risking a coronary. Hell, that’s fatherly advice.)

Just keep making a world class product, grow your business and keep providing new JOBS. Anyone who is expanding employment opportunities in this economic environment is a HERO .

Regards

 

[Poeia]

I'd also like to add that considering you were already ordering juice for yourself, couldn't ya just give your son a sample from your batch? That seems like an idea maybe? I dunno.

Touche.

Jango1, I would have loved to buy smaller amounts of each flavor so I could try them before ordering but that's not the way Geoff's business works. I'm sure if he had 50 gallon drums of the different flavors all made up, he'd be willing to drip a little into a bottle to send you but each flavor is custom mixed.

In addition to the inconvenience of mixing a milliliter at a time when he's trying to get out all the full orders out in 24-48 hours, there's the problem of how to actually make it. He has two versions of each recipe worked out -- 1 oz and 4 oz. One milliliter is 1/30th of an ounce. Have you ever tried to cut a recipe down? What if the recipe calls for 10 drops of cinnamon? How much is one-thirtieth of 10? Since he probably can't add that, should he put in a whole drop or leave it out? Either choice will change the flavor (in which case your son wouldn't be testing the actual flavor anyway, negating the whole point of your request.)

Of course, he could always take one ml off the top of someone else's order, thereby shortchanging them. But that brings us back to Kimmy's reasonable suggestion -- you be the "someone else" and let your son try the flavors that you order.

 

[Quick1]

ummm, just for clarification. Jango1 was asking for an unflavored sample.

 

[Mr. Tasty Vapor]

Jango1, the fact that I have certain policies in place for good reasons, the fact that you'd overlook what I do, how I do it, and go over the top in suggesting I bend the rules just for you...

I got very tired of being nice in the face of your constant manipulations, that I just flat out said NO! I think you were being far more rude than I was. This situation I don't have regrets over.

I was being begged in 50 ways until Sunday for 1ml of liquid for your son, no matter how many times I said we don't do that, you refused to take my answers into account and paid attention to your ultimate goal of begging for 1ml of liquid, for your son.

And I'm the rude one?

 

[beecee]

some people just think they deserve more than they really do.

interesting read though. It boggles my mind the lengths people go to in order to express their feelings.

Ah well, I'm putting in my tasty finger order, can I have a sample? haha
Just kidding!

ok, I'll go back to my little corner. doot de doo

 

[Karl the heretiK]

I'm thinking that your post had a lot to do with our eventually confrontational conversation on your live support last night.

You were rude and unresonable in the end and refused to bend erry iota from your policy of "samples". I've heard about you being an as .... from other people that have posted in review threads before too so it's not a new story.

My request pretty much went like this:

I am getting ready to order three bottles of liquid. I'd like to ask a favor. I'd like to know if you'd send a very small sample of your product with no flavor in a 24 or so strength. This is why I ask: When I got my first 510 kit I got my son one too. Every flavor of juice he's tried gives him the taste of methamphemine (....). We've tried Dekang, Rath and Ms T's so far. He said he was once in a room with people smoking .... and every time he smokes his e-cig he tastes it. Could you send as little as a milileiter of you product for him to try? That would be enough maybe to fill a cart so not really a true sample I guess. If this don't work he has said he can't continue using e-cig. Can you help please?

Even though you claim to be so sensitve it didn't take you long to become insensitive to my son's plight even though you claim to have been a .... user yourself. First you made excuses for not wanting to help saying that you don't have any small bottles and when I persisted by coming up with solutions for your excuses, you finally said something about trying to do it nice and would have to just be blunt and say no upon which I just got disgusted with you and closed the chat box.

My wife and I own a successful business and would never be so inflexable as to just dismiss a request as you did especially when I indicated that I was ording three bottles of your product. What would it hurt to put a comparatively tiny amount in a damn bottle and send it with the order?

I haven't heard anything from you since either so that means you still don't give a damn. Even Kimmy said you were sarcastic which IS a bad thing. Business people can't afford to be like that, at least in a more personal business setting and expect to stay in business.

"then I can get back to doing part in what made Tasty Vapor worth sticking around for; care, concern, a genuine concern for those individuals who are trying to make the exodus from smoking to e-cigs, and making the experience as pleasant as possible."

"I'd hate to think that I was the one making the experience less than pleasant."

Where was your care and concern last night? You won't even do a small favor for a new customer. I ordered your product in spite of your insults as I just chalk it up to just having to deal with another ***hole in this life and evidenty who wants his ego stroked by a loyal following.

What you going to do now Mr I care so damn much? Going to put the "sample" in my order or cancel the order?

Sorry, bud, but you're way off-base! No samples means no samples.... period! I've spent well over $100 on TV stuff so far in the last month or so... why should you get samples and not me? Can you see where this one is going? I give Geoff kudo's for trying to make excuses for not sending a you a sample... what else you gonna do when Mr Passive-Aggressive New Guy shows up on your chat and tries to goad you into breaking a plainly-stated policy? Come on... pulling out the "help keep my son on e-cigs and off ...." card (seriously, why even mention the ....?) is very passive-aggressive.

And don't think me a fanboi here, Jango1, cuz Geoff and I had a bit of a difference of opinion awhile back about his tobacco/menthol being crap (the bad kind of crap, not the Craptastic kind). Yah, he came off a bit cranky and churlish on open forum, but I have the utmost respect for the guy for maintaining his professionalism on the business-end of things... I got exactly what I ordered in record time...

So I had to step back and look at Geoff's end of things... and if you're as empathetic about being a small-biz owner like you claim to be, you'll also understand a couple of key things...

1) Policy is policy. If he breaks from policy once, then why not again and again? At that point, why even have a frikkin' policy to begin with?

2) It really sounds to me, judging from your words... that Geoff tried and tried to be nice... but there comes a point where you have to ask yourself... "Do I want this person as a customer?"

3) Geoff is obviously still in the transition stage of morphing from an artisan to a company owner... it's terribly hard to go from being an artist and tinkerer involved in a labor of love to a captain of industry, screwing with payroll and paperwork... and I salute him for realizing it's messing with his personality a bit (and the sobriety... man, that sobriety alone is enough to make ANYONE hostile) and admitting it openly...

So yah, you've been somewhat crusty at times, Geoff, but you're a good guy and I can see myself in your place... you and the wifey going all-in like that in times like this, wow... so I'll accept an apology if you're offering one.

But Jango1, you're way off-base here and you know it...

And heck, if you wanted a sample, you should've asked one of us... if Geoff doesn't want to send you samples that have been on the shelf for 2 months, let one of us do it! We don't need him to have a sample exchange... PM me...

 

[Quick1]

And I'm the rude one?

hahaha, went back and read it again. Somehow I missed the extortion at the end. "Ok, mr fancy pants. You going to put my 1ml sample in now or are you going to cancel my entire (3 bottle) order?".

I understand the drive for getting a "special" deal. I guess it's a need to feel like you're getting a *better* deal than anyone, or most everyone, else. It's an ego thing? Or maybe an attention/recognition thing? Wouldn't matter if there was a 50% off sale. It wouldn't be the same thing since everybody was getting it.

So nothing wrong with asking for concessions. It's just turning it into a crusade after the answer is "no" that's fascinating. That people will put an irrational amount of effort chasing the "victory". And then contemplate revenge if unsuccessful. As if they were entitled or grievously wronged in the first place. Just fascinating. We're talking $15? to buy an entire bottle of unflavored juice to sample?

 

[Mr. Tasty Vapor]

It's possible it's an ego thing. The fact that being told "No" would send a grown man kicking and screaming and tossing insults on a message board....

I remember reacting the same way though...But this was about 40 years ago, in the candy isle of a grocery store...

 

[Kimmy]

It's possible it's an ego thing. The fact that being told "No" would send a grown man kicking and screaming and tossing insults on a message board....

I remember reacting the same way though...But this was about 40 years ago, in the candy isle of a grocery store...

I still find this whole thing hard to believe. I don't think I've ever heard of a grown man complaining about not getting a free sample. Nothing in this world is free. It just goes to show ya, times are really hard!

 

[MsSki]

Mr Tasty Vapor,

I want to say thank you for helping me to Quit smoking , it has only been 5 days, BUT it was your juices that have gotten me this far. Thank you very much.

JMO this is your bussiness and you can run it any way you want, never feel bad about it. Im also in recovery and very good Friends with Bill W. stay true to yourself and all is good

I have been laughing at these people you have been telling "NO" too, Remeinds me of my children when i tell them "NO" Kids: but Mom!!!! ME: What part of NO dont you understand....LOL

Thank you for helping me kick the cig habit
Tara