With this kind of top cap, there will be some liquid residue between the cap and tank. That can't be helped. That's not a problem for me at all.
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That's actually unacceptable. They didn't supply a return shipping label? This tank doesn't cost enough to warrant spending more on shipping.Not getting it for free, I have to send the leaking one to their office in CA, actually costing me more, as have to pay for the shipping to them, but be worth it if the new one I get is leak free
I am still not having any leaking or seepage from my top cap. I have had some leaking through the air holes after refilling. It stops after a few vapes, so i think my tank is basically ok for now.
Also worth it to get a defective product to them so they can see what's wrong and possibly make improvements.Not getting it for free, I have to send the leaking one to their office in CA, actually costing me more, as have to pay for the shipping to them, but be worth it if the new one I get is leak free
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I agree, but if get one that doesn't leak, then guess it be worth the few bux, but will admit they did not mention about me sending it back at my own cost at the beginning of the convo though, but least they are replacing it, what does suck, I am trusting them to send me a new one and I am without any Ares till they do.
I think Innokin's goal is to get them back and diagnose/repair the orings that are out of tolerance. Or if it's bigger than an oring, replace the entire atomizer. I'm sure they want to keep costs down on the process, but to force the customer to pay more money out of pocket for something that is clearly a problem from the factory is what I dislike. Kudos to them for being willing to fix it, but I think the hassle the customer has to go through to get it mailed when they expected a working product to begin with, is enough to bear without money coming out of their pocket as well.
Just my opinions of course. My company always pays any costs with returning our products because of issues arising from non-customer induced problems.
Just my opinions of course. My company always pays any costs with returning our products because of issues arising from non-customer induced problems.
I think that's weird too... Maybe this is the first recall being done (I would not know) but typically with recalls, they're supposed to make it as easy for you as possible.... It was their error.
I'd be interested if there's ever been a recall on vape equipment before and if so how it was handled. I also am supremely hesitant to order the tank right at the moment, as are they recalling from all suppliers who got it? Are THEY being asked to send it in at their cost?? IDK.
Anna
I'd be interested if there's ever been a recall on vape equipment before and if so how it was handled. I also am supremely hesitant to order the tank right at the moment, as are they recalling from all suppliers who got it? Are THEY being asked to send it in at their cost?? IDK.
Anna
They said it was a very small number affected. I think recall isn't really the correct term. Just extending customer serice and acknowledging the problem publicly. Pretty big step in the vaping world honestly. But I think this has a lot to do with the reviewers involved. Cant Just let a problem like that fester with high profile reviewers names on the box....excessively hahaha
I was told they are sending me a complete new tank.
I admit to start with, just thought they was going to send me a new tank without sending the other one back, but understand they probably want to find out what is wrong with, to improve on future productions of it.
I did just email them with proof of mailing and mentioned I had to pay $3 out of my pocket to send it back to them, so will see if they address that if/when they reply to me.
Not sure if the new one is coming from China, if so could be waiting a month for the new one
But do have plenty of tanks to keep me going for now.
Really cause that sounds like a pretty butthurt and rude comment to someone who was being quite polite. I don't care about subs I actually took a break from vids to focus on doing written reviews, I just think that reviewers work for the community not the manufacturers. I'm not bad mouthing anyone, I offered up my opinion on the limited reviews of yours I seen. Someone said you were good I checked your channel and wasn't impressed no reason to get upset about it. Not everybody is going to like every reviewer. It's not like I'm being a jerk about it.That's OK, didn't bother me in the slightest but wish you well with your channel, hopefully hanging about here and bad mouthing other reviewers gets those subs up for you
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After reading your post, Carnage, I re-read their statement, and you're right. It's not a recall, but basically a warranty issue on (a) known defect(s). Of course, some companies pay shipping on warranty items, others don't.
Made me wonder, so I checked Innokin's warranty page, and it specifically excludes the tanks. Even if it included tanks, their policy says that customer pays to return products. So strictly speaking, they're not obligated to do anything. I guess they're only obligated if they want to continue selling a lot of tanks.
I'm sure it's the right move in this case. Maybe now that they're likely expecting to sell large numbers of tanks, they'll update their warranty policy. I know when I worked for a very large company years back, and we had a big "known issue" with an electronics product, we went above and beyond normal policy, and implemented specific programs for dealing with it. Sounds like what they're doing here.
Well I tried using Dimitri's coil tool with less than stellar success. I think the 26G wire is a bit too big for the threads, and my eyes too poor to see if it's laying correctly. I used to use a screw when I was new to building and was excited that one end was left handed threads. I guess it's all Greek to me now though [emoji57][emoji16]
Now when I make a coil, instead of stretching a contact coil like Phil, I leave 1-2mm between each wrap, then compress the coil to smash them closer together. I find it easier to keep the spacing consistent that way. The only downfall is compressing the wraps makes the coil slightly larger than the mandrel.
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Now when I make a coil, instead of stretching a contact coil like Phil, I leave 1-2mm between each wrap, then compress the coil to smash them closer together. I find it easier to keep the spacing consistent that way. The only downfall is compressing the wraps makes the coil slightly larger than the mandrel.
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So @Nailz , is the top cap leaking or is it residual liquid from filling?
In like all the reviews I've seen, everyone fills, slides the cap closed, and then vapes or wipes the juice off the side.
Makes sense to wipe the juice before closing the lid
(and the backside of the top cap, although it appears a small portion is not accessible)
Glad to hear Innokin stepping up to address possible QC issues.
I get mine Tuesday - hoping for the best.
I emailed innokin support, because I was curious about the seeping from the top cap. Which is minimal at its worst.
Apparently, they are sending me 2 replacements from their CA warehouse. The email also stated to send the actual RTA portion back, but keep all the spare parts.
I mean, what would happen if I didn’t send it back? It’s shocking to me that they would make YOU pay the shipping on it too. I’ve literally just dealt with a few other companies on unrelated items, and the service was a whole lot better. Then again, I’ve never had any experience with any customer service in the vaping world.
Apparently, they are sending me 2 replacements from their CA warehouse. The email also stated to send the actual RTA portion back, but keep all the spare parts.
I mean, what would happen if I didn’t send it back? It’s shocking to me that they would make YOU pay the shipping on it too. I’ve literally just dealt with a few other companies on unrelated items, and the service was a whole lot better. Then again, I’ve never had any experience with any customer service in the vaping world.
So @Nailz , is the top cap leaking or is it residual liquid from filling?
In like all the reviews I've seen, everyone fills, slides the cap closed, and then vapes or wipes the juice off the side.
Makes sense to wipe the juice before closing the lid
(and the backside of the top cap, although it appears a small portion is not accessible)
Glad to hear Innokin stepping up to address possible QC issues.
I get mine Tuesday - hoping for the best.
It is leaking without a doubt, I have wiped the top before closing the top cap, and is dry when 1st closed, but as I tip the tank to vape, juice starts seeping out, not enough to be dripping down the mod, but still annoying to keep wiping it off though.
Yes they told me to keep the spare parts too, which makes me wonder if they are sending a new boxed Ares or just the Ares by itself.
I can tell you, for a China company to step up and offer replacement, is not a common thing, do I think I should of had to pay to ship it back, no way, but kudos to Innokin for at least stepping and admit there is a problem and will replace it.
If you agreed to send it back, then you should, if you didn't, then just tell them your not prepared to pay to ship it back.
I think Innokin been honest and people should be back, but that's just my
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