Sent from Illvapes
To Our Loyal Customers,
As you may already know, we are in the midst of legal action which is currently preventing us from fulfilling some of our ordersmore specifically, the long-awaited
dna 30 Box Mods. Illvapes, alongside a team of lawyers, is hard at work as we attempt to reach a solution that satisfies all parties involvedcustomers included. At this moment, we are awaiting the green light to ship out the no logo versions and will continue to send updates as the situation unfolds.
On a separate note, Cloupor recently informed us that they are having trouble producing colored units; meaning if you ordered a colored unit, your order will be further delayed. We can however, ship out black onesso if you would like to change your order to the black ones, we will have it shipped to your door within 1-2 weeks regardless of when your order was put in. Again, all of this is contingent upon what our lawyers says we can and cannot do. In the event that we are unable to ship out the
dna 30 Box Mods, we will be happy to issue store credit with our guarantee that any items we have in stock will be shipped immediately.
Rest assured that your satisfaction remains our highest priority. Although you are ultimately entitled to a full refund, we ask that you not request credit card charge-backs because we are unable to keep track of orders refunded through that process. To be honest, we prefer that you do not request refunds at all, as doing so will put us further into the red.
We are a small team here at Illvapes, and we are committed to conducting honest business with honest people. We are not in the market to extort our customers, partners, or any other business for that matter. Having said that, we hope you continue to be patient and understanding of our situation. Your loyalty will have a profound impact on the fate of our business and will definitely not go unrecognized.
Sincerely,
Illvapes, LLC.