Attack of the Hana Modz Clone. Let's wait together!

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truskme

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ECF Veteran
Nov 27, 2013
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182
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illvapes: can you wait a couple of weeks, we can tell you if were able to send out the clones or not by then.

me: give me my refund...

illvapes: hows about store credit? we will ship you anything immediately

me: give me my refund...

illvapes: can you please refrain from asking for a refund, it will only put us further in the red...

me: GIVE ME MY REFUND!!!!!!!
 

Monolith

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Dec 14, 2009
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Could the hype be the result of producing a product that lots of people wanted to own? There's hardly ever any hype behind a product that is crap.

vapezilla..... :) Look it up if you weren't around back then. That is just a funny example, but ppl wanted em. Man Cave mods was another.....not so funny.....I can go on....rather not.
 

lot17ss

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Dec 18, 2013
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Sent from Illvapes

To Our Loyal Customers,

As you may already know, we are in the midst of legal action which is currently preventing us from fulfilling some of our orders—more specifically, the long-awaited dna 30 Box Mods. Illvapes, alongside a team of lawyers, is hard at work as we attempt to reach a solution that satisfies all parties involved—customers included. At this moment, we are awaiting the green light to ship out the no logo versions and will continue to send updates as the situation unfolds.

On a separate note, Cloupor recently informed us that they are having trouble producing colored units; meaning if you ordered a colored unit, your order will be further delayed. We can however, ship out black ones—so if you would like to change your order to the black ones, we will have it shipped to your door within 1-2 weeks regardless of when your order was put in. Again, all of this is contingent upon what our lawyers says we can and cannot do. In the event that we are unable to ship out the dna 30 Box Mods, we will be happy to issue store credit with our guarantee that any items we have in stock will be shipped immediately.

Rest assured that your satisfaction remains our highest priority. Although you are ultimately entitled to a full refund, we ask that you not request credit card charge-backs because we are unable to keep track of orders refunded through that process. To be honest, we prefer that you do not request refunds at all, as doing so will put us further into the red.

We are a small team here at Illvapes, and we are committed to conducting honest business with honest people. We are not in the market to extort our customers, partners, or any other business for that matter. Having said that, we hope you continue to be patient and understanding of our situation. Your loyalty will have a profound impact on the fate of our business and will definitely not go unrecognized.

Sincerely,
Illvapes, LLC.

Unbelievable! i got a personal email saying they aren't shipping. They asked for my order number and refunded me. Trying to buy more time now. If I were you guys? Cancel
 

dice57

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Sep 1, 2013
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If that's the case then I am prepared to take that fate. But I will let them handle the situation in a professional fashion, and expect a notification via email in return regarding mass cancellation of the no log box mod.

This is the best position to take imho. There are so many people that want them, of course they are willing to give you a refund, just to shut you up and stop being spammed full of email. Those that just take the wait and see, and let things happen, become preferred customers.

Of course they are going to tell you they are not shipping, this weakens any law suite against them. But if they do ship, well, you got a 30 watt capable regulated box mod. If they don't ship, well, you get your money back or the option to choose something else.

pre-orders are a risk. Plain and simple, says so right up front in BOLD RED LETTERS that it is. Same way on rba's it says for advanced users only.

all i kno is im trying to get my cancellation right now, can you imagine waiting while they wade through thousands of pre orders refunding each and every one.... unless there's just a single self destruct button :p

no comment



I received this email from 101vape yesterday.

Update on the current status of the presale and expected ship times.

We have begun to get the Anah mods in from the manufacturer. So far we have received a partial shipment of Black and a very small number of Red just today.

Regards,
101 Vape Customer Service

Yeah even says that on the website when looking at the banana mod, 30 something. Yeah, it's a real shame you waited for it and will be vaping it soon. Man you are a sucker aren't you. :lol:

Nicely done and congrats on your new mod. What atomizer are you going to use on it first?


Vape long and Prosper!!!

The eyes the eyes, double dot, dice craps out!!!
 
Not smart. :(
Cant agree more. I might instantly rub a lot of the members here the wrong way with the reason for posting that. I personally cant stand the fact that cloners will use the exact same logo as the authentics. I understand and fully back the idea of providing quality products that are identical or at least similar to the original at extremely reduced cost, but when those products include branding that a real company here in the states started it really doesnt sit well with me. It would be like burger king one deciding to sell big macs and burger king calling them king macs. McDonalds would totally be like 'da fuh bro?' And probably sue their into oblivion.

I also just wanted to propose a new theory as to why illvapes is getting illraped (see what I did there?) I havent looked into it too much but I believe they are the only one selling logo clones that had a brick and mortar location which gave hana an opportunity to strike back. I believe this is why other v3ndors havent felt the heat yet since theyre internet based shops.
 

retird

Vaping Master
ECF Veteran
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Dec 31, 2010
5,133
5,862
North Side
Sent from Illvapes

To Our Loyal Customers,

As you may already know, we are in the midst of legal action which is currently preventing us from fulfilling some of our orders—more specifically, the long-awaited DNA 30 Box Mods. Illvapes, alongside a team of lawyers, is hard at work as we attempt to reach a solution that satisfies all parties involved—customers included. At this moment, we are awaiting the green light to ship out the no logo versions and will continue to send updates as the situation unfolds.

On a separate note, Cloupor recently informed us that they are having trouble producing colored units; meaning if you ordered a colored unit, your order will be further delayed. We can however, ship out black ones—so if you would like to change your order to the black ones, we will have it shipped to your door within 1-2 weeks regardless of when your order was put in. Again, all of this is contingent upon what our lawyers says we can and cannot do. In the event that we are unable to ship out the DNA 30 Box Mods, we will be happy to issue store credit with our guarantee that any items we have in stock will be shipped immediately.

Rest assured that your satisfaction remains our highest priority. Although you are ultimately entitled to a full refund, we ask that you not request credit card charge-backs because we are unable to keep track of orders refunded through that process. To be honest, we prefer that you do not request refunds at all, as doing so will put us further into the red.

We are a small team here at Illvapes, and we are committed to conducting honest business with honest people. We are not in the market to extort our customers, partners, or any other business for that matter. Having said that, we hope you continue to be patient and understanding of our situation. Your loyalty will have a profound impact on the fate of our business and will definitely not go unrecognized.

Sincerely,
Illvapes, LLC.

Morning coffee and a vape.....lively posts overnight... I thought the drama was about over......saw this post and thought "bait and switch" and "store credit" ..... China having trouble with colors (not much R&D on their part) (and Cloupor showed the world there colors in their video...remember)....not smart for illvapes adopting china's "bait and switch" tactic IMO...
 
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Cant agree more. I might instantly rub a lot of the members here the wrong way with the reason for posting that. I personally cant stand the fact that cloners will use the exact same logo as the authentics. I understand and fully back the idea of providing quality products that are identical or at least similar to the original at extremely reduced cost, but when those products include branding that a real company here in the states started it really doesnt sit well with me. It would be like burger king one deciding to sell big macs and burger king calling them king macs. McDonalds would totally be like 'da fuh bro?' And probably sue their into oblivion.

I also just wanted to propose a new theory as to why illvapes is getting illraped (see what I did there?) I havent looked into it too much but I believe they are the only one selling logo clones that had a brick and mortar location which gave hana an opportunity to strike back. I believe this is why other v3ndors havent felt the heat yet since theyre internet based shops.

Actually burger king does.. it's called the big king lol

Sent from my SAMSUNG-SM-N900A using Tapatalk
 

alee132

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Mar 25, 2014
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illvapes: can you wait a couple of weeks, we can tell you if were able to send out the clones or not by then.

me: give me my refund...

illvapes: hows about store credit? we will ship you anything immediately

me: give me my refund...

illvapes: can you please refrain from asking for a refund, it will only put us further in the red...

me: GIVE ME MY REFUND!!!!!!!

Wow! Are you friggin serious. It's cool they said it in there email but to basically beg or to refuse to give a refund fully without someone having to deal with them in that manner to just get a full refund. They don't understand that even with the refund you lost all that time you waited for nothing when you could have put in with vapertek or elev8vape and actually be in a list to get a mod and not this situation imo they put themselves in with there greed and the shady shady .... they have pulled time after time. I seriously am so happy I didn't order through them. Ivilvapes.
 

PapaGeno21

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Oct 12, 2013
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Them wanting people to buy other things from the store makes it pretty obvious that this was a MASSIVE order and they already paid Clouper for a ton of mods. Now with everyone wanting cash back and doing charge backs they are going wayyyyy negative in their account balance. Pair that with their newly acquired lawyers fees and they will be shut down fairly soon. I don't think they are going to be able to ship anything out regardless and are just trying to buy some time.

If you can get your cash back I think that is the smartest thing to do. I personally have not ordered any of these at all yet, I was just watching this thread daily to see what my fellow vapers think of this bad boy before I order one. I just hope when everoyne gets them they actually work properly. If they do I will eventually pick one up, but for now I am still waiting. I just did not expect this to turn out as big of a mess as it has, but I cannot hold anything against Hana for doing what they did. I would rather sue and make it a point so others will not do the same as well versus send a letter and hope it gets the point across. With how much cash illvapes has on the line here a cease and desist letter may have been ignored where as this legal action is no joke. Now you have that Wetvapes place putting the real ones up... Man that is either just ballsy or they are totally ignorant to what is going on with illvapes.

Either way I hope no one here gets screwed over, and I cant wait to see what you guys think of them when you get them.
 

truskme

Senior Member
ECF Veteran
Nov 27, 2013
190
182
cali
Unbelievable! i got a personal email saying they aren't shipping. They asked for my order number and refunded me. Trying to buy more time now. If I were you guys? Cancel

its unbelievable, i mean haven't the illvape customers paid enough already with time and money? and now your trying to guilt trip them into not asking for a full refund just because you messed up and got sued? its crazy their logic, after wasting my time like this what makes them think i want to do any business with them ever again much less take store credit. what a joke this company is...
 

Yojimbo82

Full Member
Aug 20, 2013
34
21
Rochester, NY
Just emailed illvapes for my refund. If they could guarantee me a mod, black or not, I would stick it out. I think it's pretty crappy that Hana is going after such a small business since they can't go after Cloupor (or at least that's how it seems).

I just can't have $70 hanging out there with the possibility of not receiving a product. Better to get it now than found out my money was totally lost.
AND I'm not interested in anything else in their site, so store credit is out.


Sent from my iPhone using Tapatalk
 
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retird

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Dec 31, 2010
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Funny that my continuing research is showing that the US companies (mod companies like Hana) are adjusting to the Hana Clone thing that China dropped on us.... more companies filing for Trademarks.....Vendors should be taking notes.....but I doubt China cares....heck they are rumored to be working on a Zen-ZNA clone right now....

Zna 30 Zenesis & Zna 30 Zen &zna 30 Ego & Hana Dna 30 - Buy Zna 30 Zen,Zna 30 Zenesis,Zna 30 Ego Product on Alibaba.com

Yes...that's a photoshopped picture of the real ZNA....from electronicstix.com's web site....
 
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frankbuse

Senior Member
ECF Veteran
Apr 23, 2014
76
36
Netherlands
its unbelievable, i mean haven't the illvape customers paid enough already with time and money? and now your trying to guilt trip them into not asking for a full refund just because you messed up and got sued? its crazy their logic, after wasting my time like this what makes them think i want to do any business with them ever again much less take store credit. what a joke this company is...

Agree partially, but they didn't ask to be sued.
They made a stupid little mistake ordering some logo version

But the biggest misttake is not communicating with their customers.

Elev8 did way better on this part

When I think of it this could have happened to you and me too putting your neck out to give the vape-community a cheap mod but breaking your neck instead...
 

JamesEh408

Senior Member
ECF Veteran
Aug 23, 2013
181
90
46
San Jose Ca
Illvapes,

"In the event that we are unable to ship out the DNA 30 Box Mods, we will be happy to issue store credit with our guarantee that any items we have in stock will be shipped immediately."

That's not logical thinking man, due to unforseen event. Everyone should be refunded back, not store credits. Would you rather forced your customer to pursues Chargebacks? You will lose over $20 on each Chargebacks account. Just stating the truth.

Hope you guys be victorious in court.

Not to mention the fact that if too many charge backs are issued the credit card industry will pull their right to take credit cards online.

These guys need to hire a consultant to teach them business in 2014

Sent from my SM-N9005 using Tapatalk
 

cecsystems

Super Member
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Verified Member
If Hana knows of infringers of their trademark and does nothing to stop it Hana will loose the trademark. At one point aspirin was a trademark of Bayer and they did not defend it so it became the generic name for acetylsalicylic (sp) acid. Coke pays people to go to restaurants & bars, order a Coke and if they are given Pepsi Coke will sue. Ever notice that when you order a Coke the server asks is Pepsi OK?

I love Coke and can certainly tell the difference... Sooo that said, if my server asks me if Pepsi is OK? I ask them if Monopoly Money is OK? My wife hates that, but it gets the point across... If Pepsi was OK I would have ordered it?

Now back to the drama....
 
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