i just received an email from illvapes in a reply to me asking about my refund, i told them about how some people think they just changed the status and didn't actually send the refund telling him how some people is already past the 10 business day period, i warned him if it becomes 10 days i will do a charge back... his response was he tried to call me and to call him back at said number.
what i dont get is if your already emailing me, why have me call you? if you have something to say then just say it, why the extra step... maybe he wants to tell me something "off the record" where i cant copy and paste to the bank... its just one headache after the other with these guys.
Since this thread is so active and posts get lost so fast, I think something I posted several days ago should be repeated in part, as I don't want to see a lot of folks lose money. It appears *some* are being appeased by Illvapes, but there are probably still many in a bad situation. I beliieve this simply because I keep hearing so many contradictory statements from them!
Previous post:
"Although I feel for Illvapes being a small business owner myself, I would be requesting a refund, giving the customary 3-5 business days for a posting, and then initiate a chargeback. The customer email today appears (to me) to be an attempt at damage control to stop the financial "bleeding" they are seeing with the refunds. If they can they can hold out with your money (until they file chapter 11), you will wait a very long time (if ever) to get it returned. It's not a huge amount of money for many, but keep that in mind no matter how strong your loyalty to Illvape. Remember, they (and a few others) did some dumb things too- If it were my business, I would have *never* advertised a 1:1 clone WITH authentic logo from an American company, on U.S. soil."