Bloog - BloogPlanet - BloogPlanet.com USA Supplier!

[verhoeven]

You might want to check you spelling on the bloog website. Shouldn't ORDERD be spelled ORDERED?

Looks a little strange. Thought I'd let you know.

btw..still waiting

Jim

 

[Tone]

carts are shipping????
Nice!

 

[jfh8553]

OK - Anyone know where NYC girl is??? What is going on with order stuck in customs and when will NEW order hit customs? Thanks

 

[Tone]

havent heard from her in some time.
I have and order in with them the was supposed to be here (per their email) the end of this week

 

[verhoeven]

They did finally refund my money after many emails. They must be reading this blog because someone changed the misspelling on their webpage.

 

[nycsublimegirl]

We were told the FDA has finished inspecting and now they are clearing...they said we should receive monday. will keep you posted.

New order has been placed and is leaving china

 

[Nottoohappy]

Woo-Hoo!

My 2nd battery just died and I was wondering how long I'd have to go without a spare.

 

[val55]

I sent back my starter kit on February 23th it was delivered on the 24th.
Refund was issued on March 11th but eCheck was declined by the sender's bank.

One month and still no refund.

 

[jfh8553]

Thsounds HORRIBLE!!!! What is going on? If my carts are not sent to me tomorrow I am going to ask for a refund again as well!!!

 

[Tone]

I have been waiting on carts as well.
I sure hope we get something for our trouble.

 

[fenez]

Yeah... a long wait lol

 

[Phil]

We were told the FDA has finished inspecting and now they are clearing...they said we should receive monday. will keep you posted.

New order has been placed and is leaving china

So is there any word yet? do you have physical possession?

 

[val55]

I sent back my starter kit on February 23th it was delivered on the 24th.
Refund was issued on March 11th but eCheck was declined by the sender's bank.

One month and still no refund.

E-check was finally cleared today !!

 

[ditc]

did you recieve your products? it's now tuesday.

 

[jfh8553]

t getting so that I just assume NO PROGRESS with the carts!!!! We NEED constant updates here!!!

 

[BloogPlease]

I am waiting so patiently to get my Bloog and carts...so are several of my friends so they can try it out...don't know if their going to go with Bloog after this fiasco! It’s Tuesday...is the material out of customs and at your location? Since BLOOG seems to be hounding customs, why not let your customers know how the hounding went today and everyday that the shipment doesn’t arrive.

 

[nycsublimegirl]

here is the tracking number so you guys can see what we have been up against..

Everyday they tell us it is going to be released...every day they say one more guy just has to sign one more thing...

believe me Bloog is way more frustrated then you if you can believe it...we are loosing sales every day due to this.


154290737 carrier is TNT

 

[ditc]

then why continue to make false claims, both on this forum and emailed to your customers that your shipment has FINALLY been released and will be in your posession by Monday or Tuesday at the latest? If you know you're going to continue getting the runaround from customs, then why make false promises that you can't follow through on? and if you had another shipment mailed out to you, why not pay whatever premium there is to have it shipped to you as fast as possible, even if you lose money on that shipment,,,, what's more important? taking a loss up front and maintaining your customer base, or continuing to give people false hope without any promise of compensation or certainty, not having your product available and having all of your customers upset and seeking their products elsewhere? why even bother to have your site still up and running when you can't even seem to follow up on anything you say? cry me a river with your tracking number....

 

[nycsublimegirl]

then why continue to make false claims, both on this forum and emailed to your customers that your shipment has FINALLY been released and will be in your posession by Monday or Tuesday at the latest? If you know you're going to continue getting the runaround from customs, then why make false promises that you can't follow through on? and if you had another shipment mailed out to you, why not pay whatever premium there is to have it shipped to you as fast as possible, even if you lose money on that shipment,,,, what's more important? taking a loss up front and maintaining your customer base, or continuing to give people false hope without any promise of compensation or certainty, not having your product available and having all of your customers upset and seeking their products elsewhere? why even bother to have your site still up and running when you can't even seem to follow up on anything you say? cry me a river with your tracking number....

We are being honest....we have been working with custom brokers, customs and the FDA, we have passed along their sincerest assurances...we are not just making up things... We had no way to know that they were making false statements...

as far as compensation anyone can cancel their orders at any time...as long as then send us an email.

There is no way to ship these things overnight or express from china......if there was we would 100/% utilize that ability...and the new orders still have to go through Chinese and US customs...

We can not help the result of this issue...and customers being upset...if they do choose to buy somewhere else we completely understand but it is simply out of our hands we are not magicians...we simply can't make e-cigarettes appear from thin air.....

Honestly though...who do you think is more upset those that can't spend their money or us who can't make any?????

 

[halopunker]

then why continue to make false claims, both on this forum and emailed to your customers that your shipment has FINALLY been released and will be in your posession by Monday or Tuesday at the latest? If you know you're going to continue getting the runaround from customs, then why make false promises that you can't follow through on? and if you had another shipment mailed out to you, why not pay whatever premium there is to have it shipped to you as fast as possible, even if you lose money on that shipment,,,, what's more important? taking a loss up front and maintaining your customer base, or continuing to give people false hope without any promise of compensation or certainty, not having your product available and having all of your customers upset and seeking their products elsewhere? why even bother to have your site still up and running when you can't even seem to follow up on anything you say? cry me a river with your tracking number....

Sorry, I was just passing through and saw this post.

You know shipping these products from Point A to Point B is not as easy as it sounds. Sometimes there is complications, and even when dealing with Customs/Government, one person can tell you one thing and in reality the opposite can happen. Sadly there is no 'magical' command that will allow things to be cleared. It's luck of the draw, I can't believe that someone who has 5 posts come in here and be so nasty.

Regardless, she's offered people their money back so I don't see what the big deal is. If you're tired of waiting you have an out, I just don't understand what benefit you are getting from slandering a perfectly good seller who has ran into an issue with customs. It's a learning experience for us all, so please try to understand that.


Edit: Maybe emailing your order # or information directly to the supplier may also assist your issue.