Hey Everyone ....
Instead of trying to dissect each thread, which seems impossible at this point, I would rather start a thread centrally located.
1) JustCass - My Ireland Friend. I'm not entirely sure where we went awry. You purchased one of our products from a 3rd party, and had it shipped to you across the pond. It has been and always will be our policy to cover the device when it goes to another user (whether a client of ours before, or not). However -- when you are in a country we don't ship to, that warranty is no longer covered. You PMed me, told me you were having issues with your switch, and although you live in a country we don't ship to, I went ahead and shipped you a replacement tact switch until Simon got Mechanical switches in stock and you could purchase and upgrade yours at that time.
2) HDBanger - I tried reading through your posts and threads. You seem to have a cross threading issue? While V1 Cross Threading has happened in the past and I did replace tubes, 9 out of the 10 I replaced I would classify as straight up *abused*. Most of the time it would be the adapter, and at times, I actually had to cut the switch out of the tube. Before Prodigy V1's left here, we made sure threads, both on the end caps, and adapter caps were good. If there was some flash or a small burr, we would clean them, oil them up, and they would be good to go. Now, I don't your exact situation. I took a look at your order history, and your Prodigy V1 is well within our warranty terms for that piece of equipment. If you would like to send it back (our address will be listed below) I can take a look at it when I receive it and determine what needs to be fixed. Because it wasn't *specifically* specified under the V1 warranty, I will replace your tube/adapter/end cap.
Whether you agree or not with our business handlings, you have every right to voice that opinion. However, when you take that opinion, voice it disrespectfully trying to get a rise out of either Myself or Casey, we automatically get on the defensive. Casey handles 99% of customer requests, tickets, and problems. She has a specific set of guidelines that need to be followed, and so she does. I ask that you not take out your frustration on her, as she is simply following our business guidelines and procedures.
From here on out, I would appreciate conscious respectful posts (both good and bad). We are more than willing to help people that are responsive and willing to learn and listen.
-CaSH
Our Address:
Pure Enterprises, Inc.
PO BOX 1200
Hendersonville, TN 37077-1200
Instead of trying to dissect each thread, which seems impossible at this point, I would rather start a thread centrally located.
1) JustCass - My Ireland Friend. I'm not entirely sure where we went awry. You purchased one of our products from a 3rd party, and had it shipped to you across the pond. It has been and always will be our policy to cover the device when it goes to another user (whether a client of ours before, or not). However -- when you are in a country we don't ship to, that warranty is no longer covered. You PMed me, told me you were having issues with your switch, and although you live in a country we don't ship to, I went ahead and shipped you a replacement tact switch until Simon got Mechanical switches in stock and you could purchase and upgrade yours at that time.
2) HDBanger - I tried reading through your posts and threads. You seem to have a cross threading issue? While V1 Cross Threading has happened in the past and I did replace tubes, 9 out of the 10 I replaced I would classify as straight up *abused*. Most of the time it would be the adapter, and at times, I actually had to cut the switch out of the tube. Before Prodigy V1's left here, we made sure threads, both on the end caps, and adapter caps were good. If there was some flash or a small burr, we would clean them, oil them up, and they would be good to go. Now, I don't your exact situation. I took a look at your order history, and your Prodigy V1 is well within our warranty terms for that piece of equipment. If you would like to send it back (our address will be listed below) I can take a look at it when I receive it and determine what needs to be fixed. Because it wasn't *specifically* specified under the V1 warranty, I will replace your tube/adapter/end cap.
Whether you agree or not with our business handlings, you have every right to voice that opinion. However, when you take that opinion, voice it disrespectfully trying to get a rise out of either Myself or Casey, we automatically get on the defensive. Casey handles 99% of customer requests, tickets, and problems. She has a specific set of guidelines that need to be followed, and so she does. I ask that you not take out your frustration on her, as she is simply following our business guidelines and procedures.
From here on out, I would appreciate conscious respectful posts (both good and bad). We are more than willing to help people that are responsive and willing to learn and listen.
-CaSH
Our Address:
Pure Enterprises, Inc.
PO BOX 1200
Hendersonville, TN 37077-1200
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Our Ticket/Forum system is an odd one. There are times we take to the forums before tickets, and other times after. However, we do insure every ticket is taken care of 
