DO NOT BUY 510LRs

[doots]

David, where are you at? This looks really bad. I hate threads like this.
EM has been a good company. Why are these kinds of posts happening?
I have bought many times from you and haven't had a problem..
Sorry Bob for you and your coop partners that this happened to you!

 

[mwa102464]

When did you become David and owner of EM? Who are you to dictate the choices we are to take?
I DIDNT DICTATE I PASSED ALONG WHAT HE TOLD ME ! SAME AS DI IS TELLING YOU WHAT DONT YOU UNDERSTAND ABOUT THIS
On 10-23-2010 at 12:04pm in the "Low resistance atomizer..." thread you posted a response to Dogzlife: " +-.9 is way to much of a variance " acknowledging that there was a problem with LR510 attys.
.9 +- IS TO MUCH AS I STATED AND YES I DID KNOW THERE WAS AN ISSUE IT WASN'T ANY SECRET AS FAR AS I'M CONCERNED, IT WAS BEING DISCUSSED IN THE EM THREADS THUS WHY I HELD OFF ORDERING FOR A BIT, TO BAD YOU GUYS DIDNT DO THE SAME..!!!
On 10-27-2010 at 9:57pm on "LR 510 out of stock" thread, you posted a reply in response to others who had mentioned problems with LR510's being faulty: " This is not a good sign what is going on here Di.???? I need some of these and have been waiting to see whats going on "
Clearly you have held off buying the LR510's because of problems with them, yet you state that in this thread that you have no problems buying EM LR510 atties at $3 a piece and are fine with tossing them out every 2nd day if they don't work.

ABSOLUTELY CORRECT I DID AND I DO EVERY WEEK, BUT WHATS WRONG WITH HOLDING OFF AND TOSSING AN ATTY EVERY OTHER DAY IF I WANT AND CAN AFFORD TO DO SO..!!!
As for the issue of faulty LR510 atties, this is what I have discovered:

On 9-29-2010 at 3:19 pm in the thread, "LR 510 out of stock," Bahnzo brought up the issue with faulty LR510's. Di's response at 5:31pm was: "I have asked this of david --- will get back with answer and or comment"

On 10-07-2010 at 11:25pm in the same thread, Di responded, the first a few handred are not exactly the same
but from now on, it will be the same
some people complain the hole on the battery end is too small,
but now they will be the same as the original ones.

all good again

Di has specifically reassured that the LR510's have been changed back to the original LR510's and everything is fine.

On 10-08-2010 at 4:31pm same thread, Di responded with:
hahaha, yes you are quite right,

I had rhis discussion with David, last night,

he said that it will be ok,
the specs will be as the original .

YES HE DID
Again, confirmation that the problem with the LR510's has been corrected. WILL BE THE SAME , IS NOT CONFIRMATION IT MEANS WILL BE IN MY BOOK.!!!

Reading through the EM forum, there are still reports of faulty equipment and references to contact CS at EM.

From what I have read, mwa had concerns with LR510 atties being faulty and postponed buying them -even at $3 - until there was reassurance that the problem was corrected. Which is completely contrary to what he has stated. Even though you -mwa - have continued to say that you will .... out, you continue to stir the pot - so to speak.
YOU STIR THE POT AGAIN I WAS TRYING TO GET YOU GUYS HELP !!!
The issue of faulty LR510's was brought to EM's attention in SEPTEMBER with the 1st reassurance that all had been corrected as of 10-07-2010 which clearly is not true. EM continued to sell faulty LR510's despite their reassurances and continued complaints of the LR510's.

The way you interpret things is something,,,,, I would like to know how many of these Atty's are your out personally in this order, what is your total compensation loss, just you ????

 

[zbasspro]

Okay guys I hope to possibly silence this mess that mwa created and EM is personally furious at him over. I received an email again from Selina speaking on behalf of David, David is willing to refund the attys. He is however none to happy with the false information mwa has implied about the insignificance of this forum and best way to contact EM on issues. He is referred to as "that guy" it's quite comical.

But to the point here, as you all witnessed the day I started this thread even though EM did not respond in any form they pulled stock of the 510 LRs as several of us witnessed. I have been told this will be the case until they are assured they have a satisfactory atty to provide. They cannot put an exact date on that, and personally I'd have to see some good ones and start hearing good reports on them again before I accepted replacements. So, they have offered to refund the attys, have recognized a problem, pulled stock and stopped selling them.

I know to many of us it seems late and after they were given fair warning on them for two months, but none the less it appears they are finally moving in the right direction. Yes we have all been inconvenienced by this, but IMO if they follow through with their word we said what we needed to and should probably let this go for now.

Obviously mwa is going to tell us how he handled this and worked it out for us, but I have evidence quite contrary to that. boB

 

[Chrissie]

If as Bob says that EM pulled stock of the 510LR's in question on the day this thread was started, is there going to be a recall of the faulty 510LR's?

A lovely member of my UK forum kindly arranged an EM bulk order that landed in the UK today. I'm fairly certain it contained a lot of 510LR atties. Please could David or an EM rep let us know the last date they sent out the "faulty" atomisers?

 

[Di]

As I understand this from speaking with David, LAST NIGHT -

THIS WAS HIS ANSWERS TO ME ----

the issue with the LR510 has been addressed, they have been removed from sales,

the new ones are being made,
the new ones will be to the original constuction specs,

they will take about 15 days - from yesterday -
when ready they will be posted into shop

David has assured me that your issues with the now out there - poor ones will be resolved,

please contact Selina, on CS with any issues,
she will take care of your problem,
and the poor attys will be replaced
David and Selina has assured me of this.

I do not know when the last of the poor ones was issued,
please use them and try them if not happy, contact CS -----

I appologuise on behalf of David and Eastmall for this mess,
it was a genuine attempt to improve, but did not turn out that way----

he is making it right .

Thank you BOB for your patience,
you have been, and are being,
very understanding in this situation,
please forward our apologies to your fellow cop-op members,
we will make it all right for you as soon as the new attys are available.

 

[r3dgh0s7]

Looks like this is headed in the right direction, no thanks to mwa.

 

[Di]

Let us just wait a few days and see what new information I can come up with after the weekend -----
it is 3.30 Sat afternoon in China so they are all off for the weekend

let us wait ans see if Monday brings any new info --
have a nice weekend all ---

 

[misterD]

you rock, Di!!!

 

[Di]

Luvs yas all --

 

[Blaze]

I'm just glad to see EM finally get this taken care of

 

[Di]

well, we are deffinately working on it -
I have had several convos with david,
and he is working with Selina to resolve all of this for you all.

It will take a little time to get the issue fixed and the new attys made ---

 

[sob80sup81]

Errr... as i'm not consistently following EM subforum i have no idea that there's such thing as this problem, placed my shipped order in the period of this LR510 batch.

How about that?

 

[Di]

Errr... as i'm not consistently following EM subforum i have no idea that there's such thing as this problem, placed my shipped order in the period of this LR510 batch.

How about that?

when you receive your order, test your attys,
if you find that are not happy with the products,
please contact customer service with your issue,
it will be addressed and taken care of for you ---

Customer Service email :- support@eastmall.net

 

[zbasspro]

I would like to update this thread. My original intent was never to bash EM or start a multi page rant. IMO it was just past time to get someone to take notice and halt production of the 510LRs. I felt I had exhausted the other options. That was accomplished and I trust that EM is working diligently to restore the quality and longevity of the old 510 LRs that we had come to love and preferred over some of the more expensive, more highly touted named attys.

I would like to take this post to acknowledge EM's cooperation in a favorable resolution for all involved, as well as personally thank Di, Selina, and David.

I guess I would also like to reiterate my positive experiences with EM through my vaping journey, as well as again make note that this seemed to be isolated to the 510LRs. I would never discourage anyone from purchasing from EM. In fact they are one of the companies I most recommend to other vapers.

I do have one question though and that would be this. How are we able to purchase in small quantities to ensure the attys are back to their original quality? Can EM provide a list of Domestic vendors that a person could order one or two attys from to check the quality prior to placing an order directly from EM? At the very minimum a 5 pack with EMS shipping amounts to $32 to the US, and that's a gamble some may not be willing to take without knowing that they are receiving quality attys.

I personally would like to order 25 LR 510 attys, and I would like them not only to come from EM, but be of the same quality that the LR-EM5s were, what is the best way to ensure that is the case? Thanks again, boB

 

[Di]

When the new LR 510 attys come in, I will see if David has a USA reseller,
if not, maybe some can be shipped to Chris in USA for you all to buy 1 or 2 as samples,
this way you get to try them before you buy from EM in quantity.

I will say that the number you can purchase as samples will be limited to a very small amount for this purpose, --
if it is done this way ------

I will speak to David on this idea.

 

[candy_93454]

sounds like a very good idea

 

[coinmaster]

Thanks to the lovely Selina, I have replacements on their way to me now. I'd like to add that yes, I purchased some LR-510's which were faulty, but Selina in CS has been nothing but polite, understanding, and FAST with her responses to me over this matter.

I've purchased a fair bit from EM over the last year or two - have NEVER had a problem with shipping (it's usually 4 days from China to New Zealand - I can't complain), have only experienced great customer service, and have only rarely had any issues with products - which have always been resolved quickly and fairly.

Thanks Eastmall - I aint going anywhere else

 

[Di]

I agree, Selina has taken to the job like a duck to water,
she is doing a great job,
the issues are resolved quickly and fairly by her,

she is doing great !!!!

 

[bluffy]

oh no.. I,m waiting this 1 december to buy Riva and a lot of LR atty from Eastmall.. this not sound so good.. Di help me

 

[Di]

We hope the issues will be resloved sooner rather than later,
when it is so,
it will be posted here -----

oh no.. I,m waiting this 1 december to buy Riva and a lot of LR atty from Eastmall.. this not sound so good.. Di help me