I don't see it as a huge problem as we all have purchased things that where not to our expectations and without trial there would be no error so maybe they where only trying to improve on what they had. I have purchased many of items from numerous suppliers that I am not using anymore because I have found better and that's just how it is, so I either sold the stuff or its sitting in some drawer somewhere unused, So if next month EM comes out with the hottest product on the market how many wouldn't
buy it.
You missed the mark here. The atty's weren't BETTER. And there is/was a SAFETY issue with the attys. People have been telling EM that the attys were crap. Bob was assured that the attys we would be getting were not the defective ones 'cause they got a shipment of new ones that were good. Bob even asked them to check to make sure before sending them out.
For $3 an Atty you could use them for 2 days and its cheaper then analogs, I understand you had higher expectations set for these Attys but sometimes that's how it goes, especially buying sight unseen product from China, I say sell them if you don't like them, and they will sell, and someone will use them, and wait until you see something better and use the money to
buy that item.
That's fine and dandy for your spending habits but not mine. My expectations are that when I purchase something, I expect it to be of the same quality as previous purchases not a down graded version. Nor can I afford to toss out $3 every 2 days. BTW, did I mention safety concerns?
EM has taken care of all of us price wise for well over a year now and how many of us have purchased Rivas and other stuff from them cheaper then they could get it any where else and are very happy with that item, I just wouldn't make such a huge deal over some Atty's if it where me, I know others may disagree with me but that's just my spin on this issue, I'm sure I will get attacked for this but no sweat off my shoulder I'm a big boy.
This attitude maybe fine with you, but don't expect others to think likewise. The big deal wasn't over a "few" attys. It was almost the entire order of LR attys. It was the issue of badly made attys. It was the lack of communication from EM's part. It was blaming boB for having a broken multimeter. It was boB not being able to use a multimeter correctly.
The other problem is this was a Co Op purchase, so with that risk in buying that way you really have no gripe at all with EM as you actually didn't purchase directly from them so whomever made the purchase is the one that would need to be calling CS, like the guy who made the Co Op purchase, there is a middle man in this deal who handled this so it is really all on him, if you where shorted Attys that to would be on him not EM. I'm not trying to protect EM here either so that's not the case, I'm just calling it like I see this the way it went down Bob, No hard feeling I hope, I know David pretty well and the rep Di as I have done business with them for quite a while now and I say David would possibly even take care of you if you went about this another way because he does care about his customers very much, I have witnessed it personally as he has always squared away any issue I have ever had. If I could give you one piece of advice it would be this, instead of stomping on EM here on this
thread how about you have the guy who actually made the purchase call David and explain the situation and see what he would do for you, maybe you can ship these Attys to there Ohio return center and get new ones sent out if there that Badly made, just a suggestion Bob
Don't even know where to start with this comment. Yes, it was a co-op purchase and yes, I do have a right to complain. Seeing's how we were told that there wouldn't be a problem with bad atty's. And no, it wasn't about a being a few attys short. At no time, until now, has anyone of us interfered with boB handling the issue with EM. So I don't take kindly to the fact that you thought it was one of us buyers that placed a complaint. And yes, you are trying to protect EM here otherwise you wouldn't go on about how wonderful and fantastic they are.
My bad guys I dint see Bob was runing the Co Op I thought he was a buyer in the Co Op, Bob if I can help you out let me know I know David pretty good and have done lots of business with him for quite a while now, he is a pretty understanding guy and I have him on my Skype and can chat with him right now if you would like me to help
You're right - because you weren't involved in this at all. Again, none of us interfered with the situation between boB and EM.
Skish your gong the wrong way on this with me pal, I am only trying to help, and will if I can, I don't believe David Yang lied though, maybe misunderstood but not lied, I will skype him now and chat with him about this and see if I cant lend a helping hand
I don't believe Skish was going the wrong way with this. He just stated the obvious.
OK GUY'S listen I feel your pain OK,,, Here is what I did to solve this issue for you all and I hope you take my advice and this will be resolved definitely OK === Bob David just got your EMail from this morning @
support@eastmall.net he will handle this issue for you all but only Bob must speak with him he wont deal with everyone. Bob he will reply to your EMail now or soon, remember there is a big time difference involved here so always give EM More like 2 Days to reply instead of 1 day. Anyway Bob David will reply and you also email
support@eastmall.net and speak with David back and forth and he will replace all of you guys Attys that you want replaced no problem. Trust me David always takes care of any issues guys, sometimes things happen in any business but this owner is hands on when he needs to be so just speak with David Bob and all of this will be handled and some I'm sure. I hope I was able to help you guys with this by getting involved, I usually don't but felt I could help
Why did you feel the need to solve this issue? Is it because you opened mouth and inserted foot? Is it because you got into this? What makes you think that you can interfere but us buyers can't or say jack poop about how this was handled? As far as I knew, boB was handling this with EM.
zbasspro,
David tried to only make a change that was supposed to be for the best, it didnt end up working this way and he is now currently back to the old EM Atty's. So I hope you will and can understand that sometimes things just dont go like planned. David is a stand up guy and he will replace every Atty there is an issue with and make this right for Bob since he placed the order, done deal, thanks for understanding I hope all is cool now
Again, defending EM. What change for the best? David was made aware of the faulty attys and still shipped them. Thank you for pointing out again that boB placed the order with EM. But you seem to have ignored that there were 30 people who placed the order to boB. No matter how you look at it, it still comes to 30 customers whether we placed the order or boB.
Those of us involved with the co-op were made aware of that there might be issues with the LR510 attys. Before he placed the order, he was assured by EM was aware of the faulty attys and that they had recieved a new batch from the manufacturer. EM stated that they wouldn't ship out the faulty attys.
boB asked them to make sure to check the attys before they were shipped to make sure they were good.
He told us that he would check the LR510 when he got them to make sure they were good to go. He even offered to send us replacements if anyone was in dire need of LR510's.
During this entire co-op ordeal boB has been in constant contact with us as well as EM. I've watched get more and more frustrated as his emails to EM kept getting ignored. I've watched as 30 people supported boB through this mess.
I've been a customer of EM for a while now. But after being involved with this co-op, seeing how boB has been treated, the lack of customer service, the knowing of selling faulty attys, the lack of concern for safety issues with the faulty attys and a hundred other things, I will no longer be a customer of EM.
I hope tomorrow brings better news. 'Nite.
