i gotta say, last time i preordered a year ago whit clouds of vapor i got a horrible shopping experience whit them, i got all that i needed and almost 3 months later when i got my package they did not send 1 piece i needed to finish my oddy, i asked them about it and just said ooops it wasent on stock and they refunded the 15 dollars or so and pretty much told me to .... off, then i got left whit around 170 dollars of oddy pieces i bought from 3 different sites unable to use my oddy only for dripping a year after.
now comes today, i know the preorder its at 11 am central usa time, so i waited past 15 min after 11 am because all the pieces are getting in stock 1 by 1, trying to get all the parts i need to complete that oddy i have there collecting dust, a few spares for my ithaka, ggts and a new penny v3, i get everything on the cart, i go to check out and oops the ithaka ss window its out of stock, dont mind that i ordered 3 clear windows, i proceed, i pay my cart by paypal, the first thing i get its an email saying that my order has been cancelled, i contacted vasilli right away and he respoded:
"Hello Manuel,
I see you have made an order but something was wrong and the system have canceled the order.
We have refund you your money back over paypal.
If you want you can make an new order"
to me this the worst kind of response a store manager can give me, i much rather get kicked in the stomach, and it translates to we messed up but we dont care what you wanted here is your money back.
we exchanged emailes for a around and hour trying to understand why i cudent place my ordered, by the time i placed my first order everything that i really needed was out of stock so how i was supposed to place a new ordered?
after a while he told me he would try to find the parts that i missed because their system keep messing up, they refunded my money twice, so i waited for his response again on a solution to this but no luck.
i keep trying to use the "reorder this order" option on their site for at least 30 min waiting for their system to restock what it was messed on my order and after a while it worked, my second order whit all the pieces whent trough and my new order shows its conformed and payed, now thats just what i think but hope tomorrow i wont get yet a 3rd refund from vasilli and tells me the stuff i bough was out of stock because when i placed my order the first time i got evrything i needed because i was quick and i think he should respect my order instead of being condecedent and refund my money.
I hope the pre-orders come back or they fix a time for available products to stay in the cart for at least 5 min, because this sucks, not triying to be negative but this is what happed and im very sad it went this way.
