I've never had this problem with Eciggity (though factually I AM an old geezer, so they probably divined that from CC info). Eciggity is one of the best vendors I've ever dealt with. As far as running a business, they know what they're doing and how to keep their customers happy. I had a problem just yesterday with the deck on a
tank I ordered. They resolved the problem quickly (Vince in Customer Service is one of the best...) and beyond my expectations. Yup, they're a great operation.