Eleaf iStick "pico"

Status
Not open for further replies.

TrollDragon

ECF Guru
ECF Veteran
Dec 3, 2014
10,556
57,665
NS, Canada
I had not used GearBest in a long time. So a month a go I placed a small order. They used PostNL as the shipper. Yesterday I see tracking info, saying "2016-08-22 23:04 Arrived at PostNL – Item not allowed (X-ray) and rejected". GB support just keeps saying, "check with my local post office". I told them I'll give them a week to issue me a refund, then I'll file with PayPal. Doubt I'll ever use Gearbest again.
GearBest are the absolute worst out of all of them. I'd rather do without then order from them.
 
  • Like
Reactions: Mactavish

TheWestPole

Ultra Member
ECF Veteran
Verified Member
May 28, 2015
1,486
5,634
Los Angeles
Anybody get the Pico Mega yet?

Mine should arrive on Friday. Will post when I get it, especially on the atty size question.

FIY, they were in stock at ecig.com as of 8/22.

Screenshot 2016-08-23 at 7.17.30 PM.png
 

ddirtyvapes

Ultra Member
ECF Veteran
Jan 23, 2011
1,183
1,563
Portland, ME
@TheWestPole as far as I know, it's also 22mm, but please let us know if that is not the case. From what I've seen, I was under the impression the tank-size limitations were not addressed on the mega. Indeed, it seems to taper out to accommodate the 26650.

@Kyi I take out my battery unless I have no choice and that's what I recommend to others, but I think on-board charging in inexpensive mods is less problematic with single batteries.
 

TheWestPole

Ultra Member
ECF Veteran
Verified Member
May 28, 2015
1,486
5,634
Los Angeles
@TheWestPole as far as I know, it's also 22mm, but please let us know if that is not the case. From what I've seen, I was under the impression the tank-size limitations were not addressed on the mega. Indeed, it seems to taper out to accommodate the 26650.

Well, regular Pico takes a 23mm. Based on photo comparisons, I still maintain the Mega will take a 24mm, possibly bigger if you don't object to the overhang. We'll see.
 
Last edited:

ddirtyvapes

Ultra Member
ECF Veteran
Jan 23, 2011
1,183
1,563
Portland, ME
Sorry, I did indeed mean 23mm max for the Pico, although really it's "meant"/rated for 22mm atomizers to give them a touch of clearance AFAIK. Either way, yes, it will fit most 23mm atomizers. I have not seen anyone say that the Mega can take larger and the full-sized Melo 3 that comes with it (22mm) appears to sit flush but a) I'm not trying to be argumentative and b) you're the one who will have it, so you'll have to let us know :)
 

TheWestPole

Ultra Member
ECF Veteran
Verified Member
May 28, 2015
1,486
5,634
Los Angeles
Sorry, I did indeed mean 23mm max for the Pico, although really it's "meant"/rated for 22mm atomizers to give them a touch of clearance AFAIK. Either way, yes, it will fit most 23mm atomizers. I have not seen anyone say that the Mega can take larger and the full-sized Melo 3 that comes with it (22mm) appears to sit flush but a) I'm not trying to be argumentative and b) you're the one who will have it, so you'll have to let us know :)

Right.
 

Mactavish

Ultra Member
ECF Veteran
Verified Member
Jan 19, 2010
2,051
3,649
New York
GearBest are the absolute worst out of all of them. I'd rather do without then order from them.

Just got this response:

Gearbest Customer Support At 08/24/2016 10:08:44 CST
Thank you for contacting us.

After reviewing your case with the shipper the online tracking information showing that the item had been returned to shipper, however we will never receive it. The forwarder will abandon it accroding to their policy.
We have been informed the package has been destroyed for 2 possible reasons

1. Either you haven't collected and signed the package in time.
2. Or you might have imported an item illegal in your country.
Customers are responsible for collecting the items in a timely manner and ordering legals in the delivery.

Gearbest is not liable in such therefore there is no compensation in such cases.
Here are our terms and condition for your reference http://www.gearbest.com/about/terms-and-conditions.html

Despite this, we are always here to help our customers.

In order to make a commercial gesture, we will offer you 200 points on your Gearbest account.
You can use these as a discount for your next order. To know more about point please click here My Points | GearBest.com
Please kindly confirm we can go ahead and upgrade your account.

Once again we apologize for any inconvenience caused.
Thank you for your collaboration and understanding.
Best Regards
Hazel
Gearbest Customer Service
GearBest: Online Shopping - Best Gear at Best Prices

-------- END OF PASTE ------------

Again, the two mod products did not contain batteries, so why are they illegal? How could I have picked up and signed for something never delivered?

What this means to me is that any product on the Gearbest site could be illegal and the buyer is supposed to figure it out themselves, or you will never see your delivery or a refund. BTW: 200 points is worth $4.00, that's real nice of them, when I'm out 15x that. I'll be filling a PayPal dispute tomorrow. [removed]
 
Last edited by a moderator:

TrollDragon

ECF Guru
ECF Veteran
Dec 3, 2014
10,556
57,665
NS, Canada
Just got this response:

Gearbest Customer Support At 08/24/2016 10:08:44 CST
Thank you for contacting us.

After reviewing your case with the shipper the online tracking information showing that the item had been returned to shipper, however we will never receive it. The forwarder will abandon it accroding to their policy.
We have been informed the package has been destroyed for 2 possible reasons

1. Either you haven't collected and signed the package in time.
2. Or you might have imported an item illegal in your country.
Customers are responsible for collecting the items in a timely manner and ordering legals in the delivery.

Gearbest is not liable in such therefore there is no compensation in such cases.
Here are our terms and condition for your reference http://www.gearbest.com/about/terms-and-conditions.html

Despite this, we are always here to help our customers.

In order to make a commercial gesture, we will offer you 200 points on your Gearbest account.
You can use these as a discount for your next order. To know more about point please click here My Points | GearBest.com
Please kindly confirm we can go ahead and upgrade your account.

Once again we apologize for any inconvenience caused.
Thank you for your collaboration and understanding.
Best Regards
Hazel
Gearbest Customer Service
GearBest: Online Shopping - Best Gear at Best Prices

-------- END OF PASTE ------------

Again, the two mod products did not contain batteries, so why are they illegal? How could I have picked up and signed for something never delivered?

What this means to me is that any product on the Gearbest site could be illegal and the buyer is supposed to figure it out themselves, or you will never see your delivery or a refund. BTW: 200 points is worth $4.00, that's real nice of them, when I'm out 15x that. I'll be filling a PayPal dispute tomorrow. [Removed]
Sorry to read about your trouble with GB. Hopefully PP will issue you a refund without hassle, but I can see quite a few emails going to and fro before it's resolved.

Good Luck!
 
Last edited by a moderator:

Mactavish

Ultra Member
ECF Veteran
Verified Member
Jan 19, 2010
2,051
3,649
New York
  • Deleted by retired1
  • Reason: Vendor bashing is not permitted on ECF. Negative reviews should be posted in the negative reviews fo

retired1

Administrator
Admin
Supporting Member
ECF Veteran
Verified Member
Apr 5, 2013
51,397
46,206
Texas
First of all, it's up to the buyer to determine if something is permitted in their country. It's not the vendor's fault if customs rejects a shipment. In the case of Gearbest, a quick read of their Terms and Conditions shows the following:

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur GearBest cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, GearBest may have to limit the number of products available for purchase. GearBest reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

(Emphasis mine)

As a reminder to all, vendor bashing is not permitted here. If you have something negative to say about a supplier, that's why we have the Negative Reviews forum.
 

retired1

Administrator
Admin
Supporting Member
ECF Veteran
Verified Member
Apr 5, 2013
51,397
46,206
Texas
Bear in mind, the new FDA rules are going to dictate what customs allows in. It's entirely possible that an over eager beaver in TSA rejected the shipment without checking to see if the product was on the market prior to August 8th.

Again, this isn't the fault of the supplier. This one lies squarely on customs.
 
  • Like
Reactions: grandmato5

Mactavish

Ultra Member
ECF Veteran
Verified Member
Jan 19, 2010
2,051
3,649
New York
Bear in mind, the new FDA rules are going to dictate what customs allows in. It's entirely possible that an over eager beaver in TSA rejected the shipment without checking to see if the product was on the market prior to August 8th.

Again, this isn't the fault of the supplier. This one lies squarely on customs.

As you know from reading my posts, I ordered these a month a go, granted a TSA agent may not know that, but if your theory were to be considered true, then we can logically deduce, that ANY mod or product for that matter, offered on these Asian sites can now be rejected, and destroyed by customs. And with their policies of not being responsible after "dispatch", ordering from any of these Asian sites, is just gambling? Not a good bet in my opinion, especially now after 8-8-16.
 

retired1

Administrator
Admin
Supporting Member
ECF Veteran
Verified Member
Apr 5, 2013
51,397
46,206
Texas
As you know from reading my posts, I ordered these a month a go, granted a TSA agent may not know that, but if your theory were to be considered true, then we can logically deduce, that ANY mod or product for that matter, offered on these Asian sites can now be rejected, and destroyed by customs. And with their policies of not being responsible after "dispatch", ordering from any of these Asian sites, is just gambling? Not a good bet in my opinion, especially now after 8-8-16.

How can a supplier be responsible for the actions of a customs agent?

As for gambling, if more shipments get rejected, we'll see more companies refuse to ship to the US. Much like they have with Canada.
 
  • Like
Reactions: grandmato5

Mactavish

Ultra Member
ECF Veteran
Verified Member
Jan 19, 2010
2,051
3,649
New York
How can a supplier be responsible for the actions of a customs agent?

As for gambling, if more shipments get rejected, we'll see more companies refuse to ship to the US. Much like they have with Canada.

If the consumer no longer knows what products they can purchase without risk of losing their money, then refusing to ship in the first place would be a good thing, and I hope they adopt that policy. It's not going to effect me personally, as I've learned my lesson, and I'm not a gambler.

I've probably ordered, from these Asian sites, a total of 4-5 times over the years, as I'm impatient and normally don't mind paying more to have a product in a few days, rather then weeks. Granted, some of these products are not offered locally, but I'll live without them, and have a few more dollars in my pocket.

I can only hope the experience I've shared has opened the eyes of some, as the potential risks these days of ordering from overseas.
 
  • Like
Reactions: Fozzy71

retired1

Administrator
Admin
Supporting Member
ECF Veteran
Verified Member
Apr 5, 2013
51,397
46,206
Texas
Generally, if the item was on the market prior to August 8th, it should be allowed through.

A supplier I know had a shipment held prior to August 8th due to UPS jumping the gun on the FDA regulations. They had to call to get the shipment released.

Now, all e-cigarette shipments are now tobacco products and must have paperwork filed for import. It's likely that is the reason why the shipment was rejected by customs. They don't care when it was originally shipped. They're going by the rules as they stand now, and if there wasn't any paperwork filed on the product/shipment, they're going to reject it.
 
  • Like
Reactions: grandmato5

trentenmarschel

Super Member
ECF Veteran
Verified Member
Feb 22, 2014
888
778
missouri
Agree, It is up to us to look at the local state laws regarding the importing of E-cig products. I will try my damnedest to buy from vendors located within the United States before I start ordering from overseas. I might just wait and see what kind of results others are getting. Most of the time If customs gets a package, You will eventually get a letter or the package and it will have a giant cut in it with tape over it. They will take everything out that isn't supposed to be imported and they will send you the empty package with a letter or stamp saying that customs seized the items.

There are some customs Hubs that are worse than others. If you live near Chicago, I have read that they are real bad at checking almost everything. Here is a site with a map that you can click on the state you live in and it should tell you the most likely customs hub that your imported mail will travel. Most of the Midwest goes through Chicago.

Also here is another good page regarding Internet Purchases and Import Customs.

AWt1CZb.jpg


If anything I guess this encourages us to buy from local vendors in the states. :) (At least until the FDA runs them all out of business.)


Now a quick Pico related question. Does anyone have any issues with their Pico getting a little hot? I was chain vaping on the Pico last night and it was starting to get real warm along with the tank. I had to stop because TC was hitting protection instantly and wasn't working real well.
 
Last edited:

Mactavish

Ultra Member
ECF Veteran
Verified Member
Jan 19, 2010
2,051
3,649
New York
Generally, if the item was on the market prior to August 8th, it should be allowed through.

A supplier I know had a shipment held prior to August 8th due to UPS jumping the gun on the FDA regulations. They had to call to get the shipment released.

Now, all e-cigarette shipments are now tobacco products and must have paperwork filed for import. It's likely that is the reason why the shipment was rejected by customs. They don't care when it was originally shipped. They're going by the rules as they stand now, and if there wasn't any paperwork filed on the product/shipment, they're going to reject it.

Then we are in agreement and this thread can move on. A US customer is now gambling when ordering "Tobecco" products from overseas. You may get it, you may not.

After back and forth messaging with the Gearbest rep. that started with "it's my fault for not knowing" and too bad. To how about we resend it and you pay us $20 more, to finally getting the promise of a full PayPal refund. Of course it was noted how this is "unprecedented". This after I pointed out if the buyer is supposed to know what's now legal or not, means they are selling illegal products to the US in the first place. I offered some suggestions to both their choice of shipping companies (NL) and disclosing what products may be now considered "illegal", which they thanked me for. Besides I would easily win a PayPal dispute for undelivered goods. Again, none of this will affect me again personally, as I'm done with ordering outside the USA. Hope it's helpful to someone else.
 
Status
Not open for further replies.

Users who are viewing this thread