Hair inside juice bottle!

[gtianz]

It's not about proving anything really. They are offering to fix the problem at hand, and merely asking for the faulty product to be returned. This is probably one of the most commonly acts done. If you received a faulty PV, you wouldn't expect to get a new one sent and get to keep the faulty one. My opinion is that you can't really draw the line here....a product is a product.




I don't think anyone was trying to come off that way wacko, but rather just give you some insight as to how the vendor may see things. I believe you found a hair in your juice. Why do I believe you? Because I have no reason not to. But, that doesn't mean that I don't want that juice bottle back so I can see for myself. Maybe I have 5 people working for me in my shop and I'd like to try and see who made up your bottle. Maybe I'd like to know this information so I can try and insure it doesn't happen again. Who knows, there are a ton of reasons they could want the product back.



Okay, I manage hotels by trade. This is a fundamental problem in the customer service industry imo. What you have presented them is not a voice of concern for the situation. I know you see it that way, but it's not so. What you have sent them is a request for a resolution. You were very detailed in what the problem was, but in addition, you added that you didn't know what to do. IMO, you left them no win/win response. If they just said "sorry", you would have been like "what?". If they did what they did, you are in the boat you're in now....somewhat offended. Had I been them responding, I would have pretty much did the same thing, but it would have been prefaced with "I'm extremely sorry this happened, and rest assured I'm going to look into the situation"....then proceeded with the options they gave you. I actually think they were spot on with the solution. They offered to replace the bottle, or since you mentioned somewhat of a put-off of the whole thing, a full refund. I think they went the extra mile with the solutions.

I'm faced with complaints frequently (some valid, some BS), and it almost never fails. They complain about this or that, I apologize sincerely, explain what I'm going to do to rectify the situation, and thank them for bringing it to my attention. They sometimes are happy with the response, and sometimes just stand there waiting for me to offer them something. It would be so much easier if I could read minds.


I understand how you're feeling about this. I'd be telling a lie if I said I'd never been put off, or offended by reactions I've gotten in the past...it happens. But, try not to take it personal, I don't think it has anything to do with you at all.

It's American mentality. A sense of entitlement.

That said American customer service sucks.

 

[440BB]

Weird how things pop up in groups. Just a couple days back someone else had a pet hair thing, but it was under the label. Wonder if it was the same vendor.

I'm afraid this may escalate to finding Band-Aids and fingers in bottles, possibly even razor blades.

 

[AlmightyGod]

I'm afraid this may escalate to finding Band-Aids and fingers in bottles, possibly even razor blades.

As long as it's not cyanide.

 

[otrpu]

That is the exact/entire response from the vendor. I realize everyone has different tolerance for hair etc. I'm usually not grossed out by a hair but the response from the vendor just shows very poor customer service.

I guess I'm one with "little tolerance" for hair "adrift", so to speak. Is a constant battle with Wifey of 43 years, I spend half my shower every night, cleaning the shower stall of Black hairs. My hair is stone white/grey. Some peoples kids. . .whatcha gonna do? JMHO

Cheers,
otrpu

 

[MickeyRat]

I used to work at a place that sold pesticides and equipment to exterminators. After hearing some of what the professional exterminators had to say, I have no problem picking something off the floor and eating it. Whatever it is, that floor is among the cleaner places it's been. I'd have pulled the hair out, vaped the rest and forgot about it.

Really what do you want from the vendor? It sounds like they made the attempt to make it right.

 

[loxmythe]

Everyone has their own opinion on things. I personally would be taken aback by hair in my juice and would probably throw it away and change vendors. I would worry someone so careless with cleanliness may also be careless with ratios and nicotine content.
Maybe it's time we start asking for pictures of their mixing facilities??
I realize most are mom and pop home based businesses - but IMHO if you run a business from your home you should try to be as professional as possible. This includes practicing proper steps to insure quality and cleanliness.

 

[MaxUT]

I strongly doubt any vendor would try to resell a bottle.

I would give it to my inlaws.

 

[wacko78]

I appreciate all the responses.

After reading through the responses, it's clear that everyone has different levels of tolerance for hair etc. with what they ingest or inhale.

I am trying to appreciate a vendor's perspective on this, but as a customer I think it's fair to expect a product that is not contaminated or has extra ingredients (for extra flavor and what not). Maybe, the response from the vendor wasn't that horrible, I would have responded along the lines of what GWG73 said in a few posts before. I sell stuff on eBay and have dealt with similar situations.

I almost feel obligated to make other potential customers of this vendor aware, so they can decide for themselves if they are ok with having a hair and other stuff in their juice.

 

[wacko78]

Weird how things pop up in groups. Just a couple days back someone else had a pet hair thing, but it was under the label. Wonder if it was the same vendor.

Hair under label, no biggie. In bottle, not cool.

I strongly doubt any vendor would try to resell a bottle. A whoops, sloppy, should be corrected, but it sounds like that is what they are trying to do.

I got a PM from that person and we are dealing with the same vendor. That's not cool. Clearly this is not a one off.

 

[wacko78]

Everyone has their own opinion on things. I personally would be taken aback by hair in my juice and would probably throw it away and change vendors. I would worry someone so careless with cleanliness may also be careless with ratios and nicotine content.
Maybe it's time we start asking for pictures of their mixing facilities??
I realize most are mom and pop home based businesses - but IMHO if you run a business from your home you should try to be as professional as possible. This includes practicing proper steps to insure quality and cleanliness.

You raise a very good point about general care a vendor might take with preparing juices. I read in another thread about some vendors not being careful with ratios. You might be vaping something thinking one nicotine level but getting another, which can be dangerous.

Also, just because a business is run from a home, it doesn't mean it should be held to a different standard of quality and cleanliness.

 

[AlmightyGod]

I got a PM from that person and we are dealing with the same vendor. That's not cool. Clearly this is not a one off.

Maybe it's time to call them out be name?

PM if that's more comfortable for you.

Thanks.

 

[wacko78]

OMG I found a pube hair in my bottle!

If you fancy a pube in your juice, I will happily oblige. I will add another ingredient in the mentioned bottle and send it to you. Free of charge. Send me your address

 

[Uncle Willie]

Starbucks disclosed their coffee had gound up insects in it ..

Ever wonder what's in a hot dog .. ??

The World is not a perfect place .. we are all human ..

Perhaps the hair imparts some sort of magic mojo we are unaware of ..

 

[aubergine]

Or watch Food Inc. Seriously. Just watch it.
It's really horrifying what people put in their mouths every day. I'd rather vape a hairball boiled in urine than eat 9/10's of the sanitized edible non-food swill in the grocery stores.

 

[Uncle Willie]

I'd rather vape a hairball boiled in urine than eat 9/10's of the sanitized edible non-food swill in the grocery stores.

Now, I don't know if I'd go that far ..

 

[classwife]

Can we see the entire response to your email? It seems like they are being very upfront, yes a little lacking in customer service. They are willing to replace and/or refund.

They probably want it back so that they can look into it and see if there is something they could do to prevent it from happening again. Hair is everywhere. I understand that is not something none of us want to be vaping after we found it, the risk of disease or worse. I would request a replacement.

It was wise that you didn't go defacing the name of the vendor. Like Robotfactory stated many of these small vendors are mom and pop operations that mix at home. Sometimes no matter how hard you try to create a sterile environment at home accidents happen.

Careful here please,

http://www.e-cigarette-forum.com/forum/announcements-rules/51178-forum-rules.html


10. Communications considered private
Posting the content of PMs or personal emails on the forum is not allowed. All PMs and emails are deemed to be confidential and cannot be made public except with the prior written consent of the author.


Thank you

 

[Keekers]

Can you please please please PM me the name of the manufacturer/vendor??? This is grossing me out but I'm glad you posted it.

 

[Doberz]

I got a PM from that person and we are dealing with the same vendor. That's not cool. Clearly this is not a one off.

Yeah guys.. Same vendor.. People wondered why I posted about a hair sticking out of a label.. This was why. I wanted to see if anyone else had a similar experience, possibly with the same vendor I did...

 

[vampiir]

Hmm.... mind PM'n me the vendor? Similar situation - purchased around the 17th. Very reputable vendor.

 

[BardicDruid]

Hmm two and a half years ordering from Dekang in China and have never had a problem with anything extra in the bottle, nic fluctuation or anything. The stuff I've gotten from US mixers has gone from WOW this is great to I've seen cleaner used motor oil.