Hair inside juice bottle!

[bjannr]

I understand that many of the US juice vendors are mom and pop companies and that is fine. It doesn't really matter where they mix the juice. If I am mixing for myself, I may do it at the kitchen table or sink, maybe on the couch while watching TV, even at the bathroom sink. If I were mixing juice for others, especially paying customers, I would make sure i had a designated area free from any pets, and use the same procedures that are required in food handling like hairnet and gloves.
I wonder if this is why some of the same flavor juice from the same vendors may taste different from one order to the next.
Maybe the one I liked had more pet dander in it. (Lol)

 

[Doberz]

Now we have three from the same vendor. I made sure to pm him asking him what vendor he got his from, before I told him were I got mine from. Same vendor again.. This makes three.

 

[Loveridden]

I personally would not vape from a bottle with hair or something else in it that didn't belong. Those are just my standards. I understand that could be microscopic things we can't see...and that some foods have small pieces of bugs or crush bugs for food flavorings and other things in them, but just because our food isn't 100% clean or has a certain percentage of things in it that I dearly wish I could avoid, doesn't mean that I would eat or drink something with a big ol obvious bug in it, or a hair, or anything like that that I can see!! I think it's gross and that you should send back the juice for a full refund.

I think it was good that they responded and immediately gave you the option for replacement or full refund of your juices. That part of the customer service was good. It was just how it was communicated that needed work. It was a little blunt and short. If it had been communicated better that would have made a world of difference on how you interpreted thier response. If I was the vendor, I would have said that I was very sorry for the hair, and I would have offered the same options. I would also offer a shipping envelope with paid shipping for you to send the juice back if that was what needed to be done in my eyes. I would apologize for the inconvenience and tell you that we are looking into how a hair got into the bottle and that it should not happen again. Maybe even explain how we are going to talk to all our employees about work area cleanliness and check the areas etc. Or if they are getting from china, to communicate to who they are getting the juice from and to inspect the shipments for obvious hairs.

I think knowing that a vendor is going to try to prevent this from happening again (to the best of their ability) is important too for a customer to hear.

If I had had this issue, but received a response back like the one I posted above, it would have made me feel good and taken care of by the vendor, because they were obviously apologetic, they took it seriously and they were willing to make it right. This vendor's communication offered that they were willing to fix this issue for you, but did not show a real apology or that they were going to fix anything for the future. Perhaps they really are apologetic and going to up their standards, but it doesn't show in the communication.


I am concerned to hear that this is the second recent situation for 2 different buyers with hairs from one vendor. I really hope they take steps to do something to correct it, because to me, it is gross....

 

[Keekers]

Someone please PM me the name!!

 

[Loveridden]

Oh now there are 3? At this point it may be useful for the public to know who this vendor is........ multiple situations here, perhaps outing this will further drive them to do something about this situation, if it was a one-time thing, that's one thing, but I personally would like to know and I think others should know as well......I'd like to hear what the vendor is going to do to prevent more happenings of this...

 

[wacko78]

Or watch Food Inc. Seriously. Just watch it.
It's really horrifying what people put in their mouths every day. I'd rather vape a hairball boiled in urine than eat 9/10's of the sanitized edible non-food swill in the grocery stores.

I've seen Food Inc. and yes it is an eye opener. I try to avoid that meat. That doesn't make this any better.

 

[wacko78]

I have created another thread here http://www.e-cigarette-forum.com/fo...backwoods-brew-multiple-cases-hair-juice.html

 

[wacko78]

My thread was closed and I was told to post in the supplier review forum. So I did here:

http://www.e-cigarette-forum.com/forum/showthread.php?t=294262

 

[GWG73]

Well you got done what, imo, needed to be done. With multiple cases now, I am personally glad I know who the vendor is...folks can make their own calls on it.

 

[Dkrom68]

I wont make any excuses for this and completely apologize but this is being made like there are tons of cases like this which is far from the truth. There is one case with a hair inside the bottle ONLY. While that is still not acceptable by us in any way I wont try to make excuses, it was a accident and oversight by us and we will make every effort to make sure this never happens again. We tried to resolve the issue and offered a complete refund or replacement with no reply at all. Not willing to send it back makes us wonder if this is just a slanderous assault. I know there is the other post by Doberz for a hair behind the label which is still not acceptable but an accident just the same. We have been in business now for 3 years and this has never happened before. With the amount of bottles we have sent out in the time we have been in business, even one case like this is unnaceptable by our standards but if we werent using sanitary precautions I think there would be many more cases than this.

Once again we sincerely apologize.

 

[wacko78]

This is definitely not a slander assault. If you read through this thread you will see that I originally had no intention of naming you. There are actually two cases of hair on the label and one inside.

I will leave it to the readers to judge for themselves.

 

[Doberz]

This is no attack on BWB. I've vaped their juice since the start and it's amazing stuff. I too believe after a few accounts that it needed to be made public, and I also believe BWB will do what it takes to make sure this never happens again.

Btw, I made sure I didn't tell the other two members what vendor it was at first, and asked them to name the vendor first. Just to make sure they weren't making things up.

 

[Dkrom68]

No worries at all Doberz and wasnt meaning it towards you. You did the right thing and brought it to my attention. Things happen from time to time beyond our control and we try to do everything in our power to ensure the uttmost quality and always will. One thread about it is sufficient but to post numerous ones time and again without even communicating with us to resolve the issue I feel is rediculous and an outright assualt.

 

[wacko78]

Once again Don, you can immediately start improving your customer service by not calling an attempt by an unhappy customer to voice his concerns a slander attack. Your customers are not out to get you. You really should try to understand that. I was a repeat customer. Why would I keep buying more from you and then one day lose my mind and start attacking you?

I had no intention of naming you. I opened this thread to ask people for this opinion.

You made no mention at all of the hair in your original email response, explain how it got there or what you were planning on doing to prevent this from happening in the future. Do you not think your customers deserve that?

After 3 incidents, I felt that your potential customers deserve to know, so they can decide for themselves.

 

[Dkrom68]

There were only 2 incidents, yours in the bottle, and Doberz on the label. I have no explanation for how it got there so there was no need to elaborate on that. I felt asking if you wanted a full refund or a complete replacement was sufficient enough. Maybe I didnt word it good enough for you and that I apologize but we strive to ensure the uttmost quality and always will.

 

[wacko78]

There are 3, Don. Read post # 39.

 

[cags]

Everyone has their own opinion on things. I personally would be taken aback by hair in my juice and would probably throw it away and change vendors. I would worry someone so careless with cleanliness may also be careless with ratios and nicotine content.
Maybe it's time we start asking for pictures of their mixing facilities??
I realize most are mom and pop home based businesses - but IMHO if you run a business from your home you should try to be as professional as possible. This includes practicing proper steps to insure quality and cleanliness.

I agree, I have animals, hairs don't bother me..but.. it's not like vendors give me the liquid for free. when I pay hard-earned money, I expect some care to be taken by the vendor.

one incident...{shrug}
two or more incidents... that's a problem for me.

I've never bought from that vendor because when I was newish I guess I asked 2 questions in a row and they told me to stop spamming them....

 

[Loveridden]

I don't want to say anything further as I have to avoid drama (stress) but, if it's true, it's not slander. 3 different people are saying this. And no one wanted to name names but there are 3 different incidences and people wanted to know...

 

[ambientech]

The way I see it is if you guy's want lab quality get ready to pay more for your juice.....

 

[cags]

The way I see it is if you guy's want lab quality get ready to pay more for your juice.....

I won't...I already pay good money, so if prices go up because we expect cleanliness I'll just start diying................