Just because Vapor Cube screwed up and you were refunded should not void your warranty. You have a receipt, the mod warranty should still be honored. I would contact Hohmtech directly via telephone and explain the situation & see if they will help you out.
HOHM Wrecker 151W TC ?
- Thread starter Turbo the Torbi
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Spoke to someone on the phone. Seems they're both (hohmtech/vaporcube) one in the same. The refund basically defuncted my warranty and I was told to throw it away lol, or send it back to them. Hogwash! After what I went through with them since December 9th, it can be a pretty paperweight until I find an inexpensive replacement chip.
They deny they are the same entity repeatedly, each blaming the other for the service shortcomings, and it seems they are into some seriously shady dealings judging by the experiences some have reported recently. Their fans deny these shady dealings, but it seems they do in fact exist. Recently saw two with problems on another Forum who had communication issues as well. The respected customers on that forum god satisfaction for those two. Bottom line is Hohmtech and VaporCube need to realize customer faith is a very fragile thing and that is absolutely no way to treat a customer and expect to succeed in business.
You would think they would trip over themselves to make a bad situation good for a potential customer when most who buy their mods wind up buying two or three or more eventually. Telling someone to throw their mod in the garbage because they dropped the ball with Paypal from a customer service standpoint sends a very bad message indeed and is very likely to insure the customer will never buy another. Plain Stupid.
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I don't have any values, not even guestimates
I only have one DNA200 mod (reuleaux DNA200) and haven't really compared the battery life to my rx200 mods. Not contesting your numbers, just interested Sent from my M7_PLUS using Tapatalk
I finally ran my batteries dry, also emptied my Lemo to within 0.3ml when the batteries quit, so, I got 2.5 days, 14.7ml on a pair of Samsung 25r Baby Blues in my New, Blue, G2. To me, That's Impressive !! This G2 is a Beast ! 
Sorry to hear of the Trials and Tribulations you've been going thru with yours mongo. You're experience seems all too familiar in this vape industry. We all know that China drops the ball continually, and we wish for a Good U.S. Company to come to our rescue like in days past. There have been numerous times that a U.S. Company had the chance to stand Tall in the vape world, and in doing so could really "Clean Up" as far as business goes. All I see is one missed opportunity after another, remember the Bad start that Evolv had which really turned a lot of people OFF to their products (even to this day), and now HohmTech seems hesitant to grab the Top Spot and leave no doubt who is best. Companies HAVE to be able to do both, have a Superior Product and Superior Customer Service, but, it appears that once the $$$$ starts rolling in, they take their foot OFF the peddle and start to slack up, with Customer Service being the First thing to suffer in most organizations. Too Bad !!!! I hope HohmTech can get their S#%t together as they definitely have a Brilliant Product. Just my
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Good Luck mongo.
Sorry to hear of the Trials and Tribulations you've been going thru with yours mongo. You're experience seems all too familiar in this vape industry. We all know that China drops the ball continually, and we wish for a Good U.S. Company to come to our rescue like in days past. There have been numerous times that a U.S. Company had the chance to stand Tall in the vape world, and in doing so could really "Clean Up" as far as business goes. All I see is one missed opportunity after another, remember the Bad start that Evolv had which really turned a lot of people OFF to their products (even to this day), and now HohmTech seems hesitant to grab the Top Spot and leave no doubt who is best. Companies HAVE to be able to do both, have a Superior Product and Superior Customer Service, but, it appears that once the $$$$ starts rolling in, they take their foot OFF the peddle and start to slack up, with Customer Service being the First thing to suffer in most organizations. Too Bad !!!! I hope HohmTech can get their S#%t together as they definitely have a Brilliant Product. Just my
.Good Luck mongo.
Hohmtech has stated elsewhere they are not inclined to be in the mod making business. Their real focus is fine electronics, IE: chips, and small battery chemistry and HT reps have publicly stated this. Their current hardware, though ostensibly designed by them, was of course built in China on contract, and my guess, done so to showcase their chip.
This not to say QC and warranty issues shouldn't land squarely on their doorstep. There have been complaints by some of HT on the dodge addressing some customer service issues. I personally have not had that experience. I hope they stick around and further pursue the arc of engineering on devices they initiated, it's good to see devices designed by people who vape and understand vaping. All that said I'm glad I waited to purchase their goods because I feel what I paid and what I got ended up to be a real bargain.
This not to say QC and warranty issues shouldn't land squarely on their doorstep. There have been complaints by some of HT on the dodge addressing some customer service issues. I personally have not had that experience. I hope they stick around and further pursue the arc of engineering on devices they initiated, it's good to see devices designed by people who vape and understand vaping. All that said I'm glad I waited to purchase their goods because I feel what I paid and what I got ended up to be a real bargain.
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Oh YES ! I too am glad that I waited, watched, and read these (and other) forums before jumping on the "First adopter Bandwagon" like so many others. I saw here, mostly, what "First Adopters" have been subject to, whether it be Atomizers or Mod's, and have mostly resisted. As far as HohmTech goes, I was waiting and watching, because on the chance that one really could TC Kanthal with their products, I thought that that would be a Real Game Changer in vaping, at least for me, and wanted in if it proved to be lasting, and NOT out of reach for people like me on a fixed income. I finally struck, and purchased (2) HΩ Slice SE's, and liked them so much I bought a G2 LE just recently, and have been More than Happy with it, and at a Fantastic price.
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Honestly, I really don't hate hohmtech for failing to remedy this headache, heck...I may even pick up a Hohm Slice (I saw one on fleabay for $40) I'm just miffed...it was only $48, but I have a Kbox 160 that was only $48 and it's been chugging along just fine for quite some time. If I had a detailed schematic or macro shots of the board, I may even be able to see what the trouble spot is. Once I find a new FSK board for less than what I paid for the mod, I'll just buy it and replace. It vapes just fine, but I'm not comfortable...who knows what other tracks/pins have extra solder on them.
I've not detected any hate coming from you on this matter, just frustration, which I too would have if in you're situation. Back in the 50's there used to be a "Universal" saying when working with the public, "The Customer is Always right", and that saying went across All business lines that dealt with the public. Problems were handled swiftly and to the customers satisfaction, almost 100% of the time as an industry whole. Ahh, "The good ole' days".
Have you related your experience on the "Other Forum" in the Slice and G2 threads. Hohmtech actually visits there occasionally. If you can relate your experience respectfully in that thread, the others in the thread may be able to get Hohmtech to do the right thing.
Excellent idea Tpat 
, it's worth a shot mongo. I've seen HohmTech post and ask questions of those having difficulties over there myself.
, it's worth a shot mongo. I've seen HohmTech post and ask questions of those having difficulties over there myself.
I just updated my G2 from 2.5.5 to 2.5.7 and No problemo Partner.
Of course I then had to reset my FSK up from 1.2 to 1.8 (on a COLD Coil) to get it to fire, but no worries otherwise. I am Love'in these HohmTech mod's more and more as time goes by. Even a simpleton like me can operate them.
Hey Tpat, question. When I set my FSK (on a Cold Coil of course) I set it to fire at 400°F and then adjust my temp and watts from there. Ex. FSK 1.7 won't fire the coil while drawing on my Lemo, with temp set to 400°F/18 Watts, I up the FSK to 1.8 and I get vapor, I then reset my temp to my preferred of 430°F with 18 Watts and I'm good to go. This is with a dual Twisted 30g Kanthal A-1 6/5 wrap coil. Am I doing anything out of the ordinary here ?
Of course I then had to reset my FSK up from 1.2 to 1.8 (on a COLD Coil) to get it to fire, but no worries otherwise. I am Love'in these HohmTech mod's more and more as time goes by. Even a simpleton like me can operate them.
Hey Tpat, question. When I set my FSK (on a Cold Coil of course) I set it to fire at 400°F and then adjust my temp and watts from there. Ex. FSK 1.7 won't fire the coil while drawing on my Lemo, with temp set to 400°F/18 Watts, I up the FSK to 1.8 and I get vapor, I then reset my temp to my preferred of 430°F with 18 Watts and I'm good to go. This is with a dual Twisted 30g Kanthal A-1 6/5 wrap coil. Am I doing anything out of the ordinary here ?
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If you do decide to do do this I will CAUTION you that those are serious "FANBOY THREADS"! If you do not approach them respectfully or they perceive you are insulting the customer service at Hohmtech without going through the required procedures they define, those boys in those threads will begin berating & insulting you as a TROLL and drive you from the thread.
Post your correspondence with Vaporcube, Your Warranty Service Request Number, and just the facts about how you have felt as if you are being ignored without getting hot under the collar or disrespectful about it. Relate that VaporCube ignored your warranty Service Requests and you filed a claim with Paypal requesting an exchange for an obviously faulty unit. After VaporCube ignored your claim, PP refunded you for the purchase, however that really was not the point as you are stuck with a unit that does not work, that you purchased in good faith and VaporCube refuses to perform warranty work on. By all means explain that you are DISAPPOINTED IN HOHMTECH'S WARRANTY SERVICE PROVIDER - VAPORCUBE - and explain that you were interested in buying other mods from them, but are now obviously reluctant to do business with them.
VaporCube is hiding behind a return clause that states:
*Any items sold on clearance, or sale pricing, cannot be accepted for returns or exchanges. No exceptions can be made in this situation, clearance/sale items are sold as is. If hardware defects occur on sale items, we suggest going through manufacturer warranties to get the issue resolved.
You need to get Hohmtech to understand that that policy is the problem and is absolutely no excuse for Vaporcube to send out faulty units to customers and so long as Hohmtech allows them to do so they will never truly have the customer's faith that they will have their defective products exchanged in good faith by their Warranty Provider and that is a poor business practice indeed.
You can also report them to the BBB if they refuse your reasonable request.
Sorry to hear of your problems, it really does irk me when I hear them do that. Some at hohmtech have a terrible bedside manner, should not be the case though.
What exactly did you want pics of, the front and back of the board? Thecloudyvapor.com sells the fsk chip and I am sure they have pics on there site. If that doesn't help I can see if I can get pics of one of my G2 boards but if it involves have to un solder something then that is beyond my knowledge of how to do.
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I just remembered something. When I got my New G2 there was NO update cable in the box like I got with my (2) Slice SE's, Normal not to get one with the G2 ??
I believe so. I have 3 G2's and none came with a data cable. Frankly I already had several stout data cables and passed on the rinky cables that came with the Slices.
Yeah, the G2 I don't recal coming with a usb cable, I don't think there is room in the box for it anyway, they probably didn't switch from the G1 which doesn't have a USB port.
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Here is the link to the G2 chip pics: Hohm Tech G2 FSK CHIP - The Cloudy Vapor
This is the Warranty policy for Hohmtech:
- You are the Original purchaser of the product.
- You purchased the product from an Authorized Dealer - VaporCube - in good faith.
- You purchased a New product which was on sale - not a reconditioned product.
- Your product was not working properly upon receipt due to manufacturers defect and not due to any of the excluded Limitations of Coverage.
- You contacted VaporCube for a defect exchange. They ignored your request due to that sale item clause.
- You opened a claim w/ PP and were refunded the purchase price due to VaporCube's failure to respond to the claim, however VaporCube's failure to respond to the claim and PP's subsequent action is beyond your control and is not considered adequate grounds under their written Warranty Agreement for Hohmtech to void your Warranty under the Limitations of Coverage.
- You hereby demand reinstatement of your Warranty on an item purchased in good faith and request/demand they stand behind the terms of the Warranty Agreement as written in good faith.
- You hereby request/demand Warranty Service to correct the Manufacturer's Defect in the unit you purchased.
- You consider their attempt to void your warranty a shady business practice which violates the good faith that any reputable company should show toward their customers and you are willing to chalk it up to a poorly trained employee at an affiliate vendor or poor communication and not a reflection on Hohmtech themselves provided they honor their Warranty Agreement to you.
They simply fail to understand the horrendous message they are sending to their potential customers by allowing these shady business practices to continue. They expect you to be happy that you were allowed to keep a defunct mod for free then pay twice as much for a new mod to replace it after an experience like that ad see nothing wrong with that. Pitiful customer service in my book!
Bottom line is these shady business practices will continue until the community sends a unified message to both VaporCube and Hohmtech that these practices will not be tolerated.
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Yeah, I had seen those boards some time back. Of course my thought then was $57 for a board or 45 for the whole mod, lol.
Interesting in those pics on cloudy, the batt contacts look to be copper......copper colored anyway.
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