I have ordered from MadVapes beginning in January, 2011 and have received great customer service. There have been orders received with missing parts, wrong parts, and etc. a few times. In each case MadVapes offered to correct the issue.
With the narrow question of "customer service" commented on, might I elaborate here about a larger issue that (I believe) may plague not only MadVapes, but many other vendors of Vaping products. If this is not appropriate in this thread, feel free to delete this post, as I can start a thread of my own in the ECF. This is not an afront to MadVapes in any way.
As it seems to be almost common-place in our vaping experience, most of us have paid for a product that was either poorly constructed, poorly designed, inconsistant in quality control, misrepresented, or is marketed by means of deceptive advertisement. Vendors are really at the mercy of the suppliers that they choose to use. In other words, the vendor has little control over the consistancy of quality of the products they buy from suppliers. Thus the end user, we the customers, continue to receive products that are not consistant in quality or products that, by design, do not perform as advertised. We see inconsistant e-liquid, of which most do not even list the ingredients. In most cases, we do not even know in what type of setting the e-liquid is produces.
I could write a book, but I think you get my drift....something needs to change....When a customer orders, as an example, 100% Dekang USA Mix - 24 mg - 50ml juice, he/she should not even have to wonder about the consistancy, quality, or whether it is genuine or not. When a customer orders a CE1,CE2,CE3,CE4, or G4 cartomizer, they should be a quality product, not leak, and should not be inconsistant in operation. When a customer orders a 3.0 ohm atomizer, it should be 3.0 ohm, not 2.8 or 3.2 ohm.
What I am saying here is that vendors should be demanding quality control, quality assurance, verification of product origin (Dekang juice is Dekang), and product labeling with ingredients (e-liquid). I believe that if the vendors do not take measures to address the above issues, someone will (feds). But as a consumer, I feel I deserve no less than quality, consistant, well designed products, and am not willing to accept the standard comments of "taste is subjective", or "we have no control over the quality control of a cartomizer or atty", or "my supplier says the e-liquid is Genuine Dekang".
I believe that a vendor(any vendor) has a responsiblity to the at-large consumer, as do the suppliers and manufactures, so how long will we stand by and not hold the suppliers and manufactures more accountable? Or do we just continue to buy a product and if we get "a good one", thats great, but if we get a "bad one' we just write if off?
Just my 2- cents here......
Let me say again MadVapes does strive to give great customer service.....
