Was concerned about my order (406)- emailed a few times and always received a prompt response with great explanation. I read through this forum and as a customer, I appreciate Innovapor's communication. Novel Concept - make sure a product is operational before you receive it -- how many would rather have DOA equipment and then wait who knows how long for a replacement? Thank you Innovapor for being communicative and straightforward. (have I kissed enough A%$?) All joking aside - I have not received my product as of yet - but I am not worried - Millie is great.
InnoVapor - Announcements and Specials - Custom Kits - ECOpure - EVOs - 510s
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It's hit and miss, really. I've had 510 atomizers last for three weeks. Others only last a few days. Personally, I think the weaker link is the batteries, but short lived atomizers don't help. If these really do last as long as the rating suggests, it would be a huge boon to 510 users. No doubt.
I hear you, dude. But at least there is good communication. If my order from Blu hadn't been so abysmal, I wouldn't even have thought twice about Innovapor's delay. I guess I have so bad a taste in my mouth from the Blu experience, nothing tastes good right now. But I am not worried at all, since they are letting me know what's going on. That's all I ask. I know things happen, and I for one am appreciative of the level of customer service thus far. They answer the phone, they promptly reply to me via email, AND respond on the forums. I have never seen that in all my days. Cut em some slack. They seem to be the real deal, just had a rough patch. Try to order from Blu, and you will see the stark difference. Just my opinion.
What you wanna bet that the reason they're behind on shipping is Blu. Seems to me that a lot of us just canceled our Blu orders and jumped on InnoVaper. .......Only InnoVaper tells us what's going on AND I'd bet my order ships this week.
To InnoVaper: if I may ask, what order # are you shipping these days?
Gotta question for those here. I ordered from Innovapor about a week and a half ago. I totally love my usb plug recharger. But tonight it just died! I tried different batts, different usb slots on two laptops, It's died. I am sad face. Has anyone had this problem?
If it's an EVO then Noah carries the Intellicig guarantee to the end user and will no doubt replace it.
I believe he also sells something called five ten, is that like a nickel & dime thing?
John.
Any problem with any part we replace no questions. We will send you a replacement. Shoot us an email innovapor@gmail.com. We will take care of you.
All 520 orders from here on out and that have not shipped are going out with the new atomizer. I have some titans but they will be a special request item.
The website is being adjusted to that effect. If you are wondering if your order is coming with them, when you get it there will be a note saying, this is the new Joye atomizer please let us know if you think it is an improvement. If there is no note then your order shipped before I got my hands on them. But that is all I plan on carrying.
And yes occasionally those usb chargers just crap out. In notice they make a little rattle when you shake them after they die. We will get you a new one asap. Please email -innovapor@gmail.com
Thanks Noah
And thank you Shining Wit!
All 520 orders from here on out and that have not shipped are going out with the new atomizer. I have some titans but they will be a special request item.
The website is being adjusted to that effect. If you are wondering if your order is coming with them, when you get it there will be a note saying, this is the new Joye atomizer please let us know if you think it is an improvement. If there is no note then your order shipped before I got my hands on them. But that is all I plan on carrying.
And yes occasionally those usb chargers just crap out. In notice they make a little rattle when you shake them after they die. We will get you a new one asap. Please email -innovapor@gmail.com
Thanks Noah
And thank you Shining Wit!
I swear, my timing is so awful. Just when I think you've run out of new things to sell me...
Are the solo 510 atomizers the new ones, or are they still Titans?
Are the solo 510 atomizers the new ones, or are they still Titans?
I swear, my timing is so awful. Just when I think you've run out of new things to sell me...
Are the solo 510 atomizers the new ones, or are they still Titans?
We have both in stock now. We have the black and brass Titans and we also have the all black atomizers. Just write in the comment section which style you would like
You can order. I am not going to be shipping ANY of the old style atomizers. Including the titan unless by specific special request. ALL atomizers from innovapor will be the NEW AND IMPROVED version. I have 400 today/tomorrow at the outside and just shipped 1000 more, with another 1000 to follow. I took the order volume seriously and I am now preparing for whatever order volume comes are way!
You were in the mix of the having to generate postage by hand nightmare. We are working on compiling all of those orders and manually entering them into our system. But between phone calls, emails etc. it is slow going. Please email me at innovapor@gmail.com put ATTN: Noah I need to take care of you on this ASAP and I will.
Millie is very tired (I have told her not to try and match my sleep schedule
) and also has top notch customer service! I am pretty sure she can count because tomorrow is payday and she reminded me of that very accurately!Thanks,
Noah
T
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Okay--I'm relaxed now. 
After much angst over my 510 order (placed on the 6th--#310) still not having shipped, finally got an e-mail response from Millie explaining the inventory backlog and expected stock replenishment today or tomorrow. I'm actually kinda stoked to be getting the "new and improved" attys, plus she said they'd send my order Express to make up for lost time. Like others have said throughout this thread, the long wait for my order would be a totally different beast if these people weren't so communicative about what's going on and actually seem very sincere and hard-working. IOW, I ain't mad atchya and hope to see things smooth out for ya'll real soon.
After much angst over my 510 order (placed on the 6th--#310) still not having shipped, finally got an e-mail response from Millie explaining the inventory backlog and expected stock replenishment today or tomorrow. I'm actually kinda stoked to be getting the "new and improved" attys, plus she said they'd send my order Express to make up for lost time. Like others have said throughout this thread, the long wait for my order would be a totally different beast if these people weren't so communicative about what's going on and actually seem very sincere and hard-working. IOW, I ain't mad atchya and hope to see things smooth out for ya'll real soon.
Just wanted to post a great big "thumbs up" to Mark, Noah and the gang. Even with USPS problems, my shipments did not take all that long to arrive. So to those of you who are still waiting....hang in there. It's well worth the wait.
One of the few places left in the world where you can call and speak to a live person and if by chance you do get an answering machine, your call will be returned.
Mark, bravo for not pulling all your hair out over the shipping problems and maintaining a very pleasant customer service attitude. Sending more new customers your way from the burgs of Pa.
Sue
One of the few places left in the world where you can call and speak to a live person and if by chance you do get an answering machine, your call will be returned.
Mark, bravo for not pulling all your hair out over the shipping problems and maintaining a very pleasant customer service attitude. Sending more new customers your way from the burgs of Pa.
Sue
No as of now we only have the blue ones in stock. We are trying to figure something out as far as the PCCs go. The failure rate on them when they come in from China is around 50%. So we are talking with them over there to get something worked out. But until then we will only have blue PCCs in stock.
Just wanted to post a great big "thumbs up" to Mark, Noah and the gang. Even with USPS problems, my shipments did not take all that long to arrive. So to those of you who are still waiting....hang in there. It's well worth the wait.
One of the few places left in the world where you can call and speak to a live person and if by chance you do get an answering machine, your call will be returned.
Mark, bravo for not pulling all your hair out over the shipping problems and maintaining a very pleasant customer service attitude. Sending more new customers your way from the burgs of Pa.
Sue
It's good to see that our calm attitude is paying off for you guys. It has been very stressful but we are here to make you guys happy. We are going to be back on schedule within the week and back to the twenty four hour shipping times. Hang in there guys we appreciate your patience. If you need to know anything else let me know.
Yes, it's true. Sadly, the PCC for the 510 suffers from highly inconsistent QC. If you get a good one, it's an essential accessory. But if you get one that's finicky, it's a real pain in the .... Thanks, Tony, for addressing the issue. Let us know what happens. If you're able to get more consistent QC out of the manufacturer, you'll have done us all a HUGE favor.
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