Janty US Ordering Problem

[chughes1614]

Maybe I'm stupid. I tried to place a small order with Janty USA yesterday.

I went through the whole ordering process, and at one point, I was asked if I wanted to pay by check/money order or PayPal. I selected PayPal and went on to click complete order.

After clicking that, I got a message that my order was being processed. It never took me to PayPal to actually pay, or even offered the option of going there.

I emailed Janty (slightly less than 24 hours ago) and haven't heard anything back.

Anyone else encounter this problem?

 

[JustJulie]

Check your spam folder. JantyUSA generally sends an email within minutes of completing the order giving you instructions on how to pay via PayPal. Sometimes these types of emails get caught by the spam filter.

 

[Cellmeister]

chughes1614

I Always Get An Email from Orders@Jantyusa.com with The Invoice Amount To Pay, Were & Who to Paypal The Money To.

Make Sure u check Your Bulk & Spam Email Box!

Go To Their Contact Page Here

Hope That Helps

 

[chughes1614]

Thanks Guys

I am indeed stupid. That is kind of a strange way to do things. Seems like it would add a high margin of error to the whole process (sending wrong amount
or to the wrong place).

Thnx again

Chris

 

[JustJulie]

I agree, Chris . . . anything that adds an additional layer to the ordering process is rarely a good idea.

Glad you found the e-mail.

 

[CandyGirl]

i agree.
exactly why i didn't order from them.

 

[analog2digital]

Agreed, but I think it may have to do with the fact that the ordering process was not a secured site (no https), thus, the reason for using PayPal the way they did.

Confused me a little as well, but ordered from them anyways.

 

[Walrus]

No, it's a way of getting around the fee that Paypal charges business accounts per transaction. He's using a personal account for the business. Paypal wouldn't be happy about that.

 

[Wildsky]

I had some issues last week trying to order from TW, I did get directed to paypal, but the whole thing looked odd, I shut down the page, went back to paypal and sent them the money, then emailed TW. I never heard back for over 24 hours so canceled the money I sent and had to wait a couple of days for confirmation.
I never did hear from TW - I asume it was some kinda glitch in the system.

 

[sanneke]

I had some issues last week trying to order from TW, I did get directed to paypal, but the whole thing looked odd, I shut down the page, went back to paypal and sent them the money, then emailed TW. I never heard back for over 24 hours so canceled the money I sent and had to wait a couple of days for confirmation.
I never did hear from TW - I asume it was some kinda glitch in the system.

Who is TW?

 

[Walrus]

I had some issues last week trying to order from TW, I did get directed to paypal, but the whole thing looked odd, I shut down the page, went back to paypal and sent them the money, then emailed TW. I never heard back for over 24 hours so canceled the money I sent and had to wait a couple of days for confirmation.
I never did hear from TW - I asume it was some kinda glitch in the system.

I've had an issue once or twice when ordering from the TW page where it would send me to the normal Paypal log-in screen, and to my account rather than through a check-out process. I think it may have been a script issue or a browser problem. I use Mozilla Firefox. When I directed it to use an IE tab, it came up fine.

 

[chokmah]

Who is TW?

I think TW is Totally Wicked.. Not 100% sure as I am guessing but it sounds almost logical..

 

[Walrus]

I think TW is Totally Wicked.. Not 100% sure as I am guessing but it sounds almost logical..

On the money!

 

[Wildsky]

Yep Totally Wicked.

I don't know what happened, but with all the crud and weird crap on the internet, I didn't want to take a chance so closed the whole screen out, then went back and logged in directly to paypal.

 

[F8kr]

Who is TW?

Totallywicked-eliquid.com

 

[Kat]

I also made an order from jantyusa.com for the 'Janty dura-c + parts' yesterday.. and I only received the auto-responder message that basically says :

----
<my order details>
and
send payment to 'j<XXXX>1@gmail.com' (Jeffs paypal account)
and.. to only include your order number when you submit your payment...
-----

I have made the manual paypal payment following the received email.

I did not receive any follow-up email from Jeff about my order being shipped or anything... I am hoping all is well...

A follow-up email would definitely be nice to reassure me that things are moving smoothly....

The same thing happened to me when ordering from Litecig USA (plus a lot of BS about opening and closing my browser for security reasons, etc), and I thought it was strange, too. I did get notice of postage being printed a few days after that, and my order arrived a few days later, so hang in there. I figured between visa, paypal and this forum, I would get it straightened out eventually if I didn't get my stuff.

Using a personal paypal account for business is an explanation I hadn't thought of, but it makes a lot of sense.