KISS Boxes... WOW!!

[kakaroto]

Hi all,
After 4 days with the Janty KISSBOX, here's what's happening to me :

Hi Harry,

The liquid problem that I initially had stopped happening after I fully charged my batteries.

I've had the e-cigarette now for 4 days and it's already not working...
As expected, the manual switch stopped working on the second day, after I used it for about 5 minutes over all.
Two days ago, I put the janty in my pocket using the *automatic switch* and after 5 minutes, when I put my hand in my pocket it was really hot, the switch was activated even though I wasn't taking any puffs (it was in my pocket). The switch was still working for one full day then yesterday it completly stopped working.
When I screw the automatic switch to the battery, the switch's led blinks, but whenever I take a puff, nothing happens.. no led, no smoke.
After the automatic switch stopped working, I tried again the manual switch and it was working again, The liquid leaking problem is back too. I now smoke the e-cig without any cardridges and I'm able to smoke a lot like that (as if the atomizer had a huge amount of liquid built up on it).
I also found the smoke to be very small. Whenever I put a cardridge in the atomizer, I get a very minimal smoke, or almost no smoke.. When I put the dummy inhaler, it works better, and if I smoke directly from the atomizer, without the dummy inhaler or cardridge, then the smoke is even much better and heavier, maybe the atomizer isn't getting enough air through the holes.
The batteries also don't seem to be working as good as the first days.. at first, a battery would last half a day or the whole day, and now, it seems to run out after an hour or two maximum. This might be caused by the switch being defective that requires too much power although it happened with both the manual and automatic switch.

So to summarize my issues :
the manual and automatic switch are not working and the usb-e cable is not working.
The atomizer seems to be weak, although this isn't confirmed as it might be an issue with the switch, or it could be because the holes in the atomizer doesn't let enough air come through...
The batteries seem to run out too fast, although this isn't confirmed either as it might be an issue with the switches.

Overall, this product is really good, although it doesn't feel like real smoking because the smoke is too weak.. and the parts died on me way too fast.

Again, to summarize from the email sent to Harry :
the manual switch works "sometimes" (to be expected as I have the previous 'defective' model), the automatic switch died on me.. the batteries didn't last long, and the atomizer seems to be weak.
I realized that drysmoking works a lot better, and it even works better when I put my mouth directly on the metal of the atomizer instead of using the dummy inhaler.. doing so allows more air to come through from the sides.. which seems to prove that the atomizer would work much better, and output a lot more smoke if it was able to receive more air. Maybe the next design of the atomizers should include a bigger air hole or something.

I'll wait for the new parts and see how long it will last with those.
I'll also let you know which parts were sent to me. I wonder if I can get a new atomizer, in case the one I currently have is indeed defective, or if my issues are not bad enough to consider/prove that the atomizer is defective.

KaKaRoTo

 

[accordeur]

I have all the same problems as you. I emailed Harry a few times already with no answer. I'm very disappointed.

 

[accordeur]

I don't know who posts for Janty on the forum, Harry or Ludo. But you would think that if he has time to post here, he could at least answer emails.

 

[sanneke]

I don't know who posts for Janty on the forum, Harry or Ludo. But you would think that if he has time to post here, he could at least answer emails.

Ludo is the one that posts here.

I think we should all calm down.
Next week janty.us will open for business, July 1st.
Ludo told us that all we ordered and received from the Netherlands is under warranty here.

I'm sure that they will replace all the "bad" apples in the bunch.

Also it takes about 10 days to receive anything from the Netherlands, so we'll receive the replacement parts sooner.

 

[TheEmperorOfIceCream]

Hi dudes

good advice from Sanneke. I have two duff KBs (well, a duff 'n a half - yentl is still OK with 1 good batt out of 3). Think this silence must be due to the US launch. Ludo's last post said he was wrestling with site design.

Sure it'll all come out good in the end.

Emp

 

[kakaroto]

It's Ludo who's posting on the forums and he seems to be fast to respond. He's supposed to be in China now, so I don't know of his availability now to respond.
I also wrote to Harry 3 times before I get my KISSBOX with no answer, then to my fourth mail, he answered me right away saying he was sorry and was extremely busy lately... He was then quick to answer me for the following email.
we'll see about that now!

it's sucks though that we're both having the same problems.. and that noone mentioned any problems with the KISSBOX so far... are we the unlucky ones?

anyways, we'll see, I'm sure they're busy now with the US launch, but it will all get sorted out soon.. my big motivator was the good customer service, so I'm ok with all this for now!

KaKaRoTo

 

[dnakr]

I agree with Sanneke. Ludo and Harry will get everything worked out and all replacements parts shipped. They just have a lot going on right now and as KaKaRoTo said - "it will all get sorted out soon.. " I am also waiting for replacement parts, we just have to have patience...

 

[TheEmperorOfIceCream]

Aha!

Some clients have had problems with switches and USB-E cables while others work perfectly :?

The current switches have a safety microchip inside, which prevents you from pushing the switch for longer then 6 seconds: power will automatically shut off after 6 seconds continued pushing in order to not overheat the atomizer.

BUT: apparently it makes the battery react slow, or in some cases "goes Chinese" (meaning it does not work for some unexplainable reason) so we have taken this chip out in the new batch of switches and USB-E cables that will arrive Monday 9 June in the Netherlands. These new ones should be simply straight forward and work as they are supposed to work.

To be on the safe side our dispatch will send anyone who should have a problem with previous switches or USB-E cables a free complete renewed USB-E cable, renewed manual switch and renewed auto switch and of course Harry will add freebies like extra cartridges to apologize if you have encountered this issue.

This means, for those who have received these replacements, that from then on whenever you push the manual switch it will give full power for as long as you push and therefore care should be taken not to push for more than 6 seconds at a time to avoid the atomizer from getting too hot. In between puffs you should take a short break to let the atomizer cool down a bit. But that is standard procedure with any e-cigarette of course.

It also means that from then on, when carrying the KISS e-cigarette, it would be suitable to unscrew all parts instead of putting the whole KISS e-cigarette (with manual switch connected) into your pocket because the switch could be pushed accidentally for a long time which would then result in a overheating atomizer.

This might be what's wrong with mine. I now think that both manual and auto switch are duff. I spotted a post from Leaford saying he was using an NJOY batt with the KISS atomiser. Tried it and the sucker fired up straight away (thanks Leaford). My USB cable and both batteries cause the auto switch to blink exactly three times, but nothing else. There are no visual clues from the manual switch but that doesn't work either.

Seems my switches have 'gone Chinese'.

Oh well, another mail to Harry. That guy's got about a week's work coming just wading through all my guesses and surmises about what was wrong with the Classic.

And who's to say I'm right this time?

Emp

 

[NerdyCinderella]

.......I spotted a post from Leaford saying he was using an NJOY batt with the KISS atomiser. Tried it and the sucker fired up straight away (thanks Leaford). Emp

Emp,
I didn't read that post by leaford but I did make a couple of posts re: the same.
While awaiting a replacement kit from Janty I've been using my lemon Kissbox's penstyle atomizer (alternating with my NJoy's atomizer) with NJoy's batteries and it's been working nicely.

 

[masterslave]

Well I can tell you all I'm a little peaved I waited more than 2 1/2 weeks to get my KB Yentl and only after 1 week of use both manual batteries are dead God what a bunch of HYPE for any inferior product :x All I have heard how good they were and now everyone is MMM not pleased with the breaking parts... We paid hard earned cash for this %#@$%

Thank god I had got the pen and mini from Mel http://www.myecig.com Mel stuff kicks ars and he got it here fast and great service.. I don't know about you all but I'm returning this $%#%^ to Janty and stick with Mel..... :mrgreen:

Heck I could double my order :twisted:

 

[TropicalBob]

Meltrex invested a lot of his money and time to test the available e-smoking devices before he decided to become a reseller. He sells only the best and he tests each one before he ships it. He's personable and quick to make good on any failure. And he's not ripping everyone off with inflated prices. Good call on sticking with him.

Course, if you want to learn Chinese so you can order abroad from the least expensive company, the first phrase you must memorize is, "It's not our fault."

 

[sanneke]

Meltrex invested a lot of his money and time to test the available e-smoking devices before he decided to become a reseller. He sells only the best and he tests each one before he ships it. He's personable and quick to make good on any failure. And he's not ripping everyone off with inflated prices. Good call on sticking with him.

Course, if you want to learn Chinese so you can order abroad from the least expensive company, the first phrase you must memorize is, "It's not our fault."

You know that's great, but lots of devices break after a week or two weeks.

I'm very disappointed in my kiss it worked well for awhile, maybe 2 weeks, then it broke down, so did my kiss yentl........not worth the money. geesh we invest almost 200 bucks!!!!
I want an e-cig that works for more than two weeks.

 

[TropicalBob]

They all seem to break, don't they? That's where personal customer satisfaction comes in. That's why I was suggesting Meltrex in the States. If I read correctly, Pillbox38 is a good reseller in England. Here's an emerging message:

Buy the seller, not the brand.

 

[Mr.Darcy]

in my opinion,and many others--and we've tried enough of these things now...

if in UK----buy from pillbox38 on ebay--i also hope to try ecigs from smokster(a forum member) soon.
if in US----buy from meltrex(a forum member)

all sell great ecigs,have great service,at reasonable prices-we know them,trust them,and should be supporting them,cos they are a real part of our community here.

for any of you people new to e-smoking,or more experienced members wondering what to buy next,thats all you need to know......dont go chasing rainbows---believe me!

i dont know why we have to keep repeating this.its good advice,and if you take it you wont regret it.

 

[Ludo]

Everyone is getting the Kissbox replacement parts this week and beginning next week. With the improved new switches and USB cables everything should work correctly.

 

[kakaroto]

Hi,

"Glad" to see I'm not the only one unfortunate enough to have problems with his KB. It looks like the parts have issues and everyone's KB is breaking... Too bad I had to pay/receive mine first before everyone started to talk about this.. at the time, everyone was happy with "the perfect ecig".
At least, I'm thankful that Janty (Ludo and Harry) seem to be working hard to give us a good customer service and that hopefully we'll soon get new replacement parts that actually work as expected.
By the way, Leaford said (through Emp) that using an Njoy battery makes it work correctly.. does this mean that the KB batteries are also at fault here ?

I'm also personally wondering about the quality of the atomizer.. or at least the way it works. From what I can see, dry smoking it (without dropping) works 100 times better... it looks like their design makes it "drown" in an excess of e-liquid. The curved part gets in contact with the cardridges, squeezes the liquid out of it, and puts way too much liquid in the atomizer which seems to prevent it from working correctly. The cardridge is also preventing air from flowing through which prevents good combustion, so not a lot of smoke. Dry smoking makes you smoke without the cardridge, so there's a lot more room for the air to be in the atomizing chamber, which in turn helps the atomization process and outputs a lot more smoke. It also decreases the amount of liquid in the atomizer until it gets "better"... since once drysmoking is done (I smoked the amount of over 5 cigs with no cardridge and I still had a lot of smoke in there.. and putting back a cardridge in it made it work much much better than before the dry smoking).
The biggest flaw in this is also the liquid leaking, that's extremely annoying, because I can't relax when e-smoking, I'm always paying attention in case liquid leaks into my mouth, it's very bad, it can irritate the skin and its taste is wayyyy too strong. If I'm outside in a restaurant or whatever, it's a lot more difficult than being home, since I can't just run to the bathroom to spit it out and rinse my mouth.
I understand the "if the battery is not charged enough" argument, but I shouldn't have to pay attention to that.. there's no battery meter leds on it to see how much it's charged, so I have no idea.. and with the manual switch, there's no blinking light to see when the battery is starting to get empty. And my main problem is that the atomizer seems to be weak and can't atomize the liquid fast enough for it not to leak into my mouth.
I think that if the battery is dead, or the switch doesn't work, it should just not work, instead of filling your mouth with that liquid.. they should probably put some kind of barrier/filter that would allow smoke to go through but prevent liquid from going through.
The curved metal in the atomizer that goes into the cardridge is also to blame I think since it doesn't just "get in contact" with the wool, it actually "squeezes it" because when I remove the cardridge, it has at least 1 cm of wool that got pushed inside the cardridge.. so this squeezing might be causing the liquid to leak when the cardridge is full..
This is also probably the reason why in that other Kissbox thread, they said that if we cut the wool in half, it works much better.. it's probably because the atomizer stops pushing on the wool and it finally gets to consume the liquid that was building up inside the atomizer, so it would be the same as dry smoking the thing.
I actually even had some liquid leaking into my mouth even when after smoking the kissbox with no cardridge (drysmoking) after maybe 20 puffs or something.. so there was no only a lot of liquid in there, but there was enough excess liquid to actually leak into my mouth.
I also noticed that there's a lot more smoke when I drysmoke the thing without the dummy inhaler.. as if the small hole in the inhaler doesn't give enough space for the air to go through, while smoking with my mouth on the metal directly, leaves some space for the air to come through the sides, which helps the combustion.. the air holes on the other end seem to be too small to be effective.

p.s.: I thought that the kissbox is way too expensive, but I was ready to pay for that, as long as it allowed me to get a high quality product... I'm disappointed so far... let's hope there are no more defects in the next batch.
p.s.2: if my analysis is right, and helps Ruyan build a new atomizer that works a lot better, I hope they'll give me credits for it.. all I ask for is free ecigs

KaKaRoTo

 

[leaford]

By the way, Leaford said (through Emp) that using an Njoy battery makes it work correctly.. does this mean that the KB batteries are also at fault here ?

No, my switches were broken, so I couldn't use the batteries, but they were fine. And my atomizer worked great. I didn't have any problems with it at all. Until I dropped and lost it. I hope they remembered to install my cord and whistle on my new one.

 

[kakaroto]

Ah ok, I get it.. the njoy battery as a replacement for the switch..!

wow, my first 'non-huge' post!

 

[Ludo]

Please note that the USA webshop will be http://www.jantyusa.com and that http://www.janty.us will be our corporate website.

The USA webshop will be up and running from 6 JULY onwards.

 

[bishybob]

I'm sure things will work out... It's a new product and still has bugs. I'm planning on getting a KB as my third e-cig. By then they will have been out a while. Plus they'll have the US website.

On another note... My e-cigar works the same way with the cartridges. When I get a new cart it's dripping full, and the cartridge filling pokes out of the cartridge for a few millimeters.
When I screw in the cartridge the atomizer pushes the filling into the cartridge by 1-2 millimeters. It leaves the atomizer really wet, but seems to work perfectly. Plus my cartridges seem to be almost completely empty when it stop producing smoke. Never had any liquid in my mouth... The cartridge part is separated from the mouthpiece, and swivels. So I think this helps prevent it from leaking...

Cart Capped:

Cart Together:

Cart Apart:

(This is a used cart BTW)