I had the fortune to come out to their Storefront today. I had convinced my friend and his wife to switch over, and nearly there they jumped at the chance to see the product, rather than "risk" it on the Internet. With some minor coordination, my buddy's wife met me out there.
Strolled up to the store and walked into the front door. (forgetting that they just moved) I saw nothing in the store part except for a few shelves. One of the guys came up, and exclaiming my confusion (and getting cleared up), I was invited into the "warehouse" portion. Wandering in, I met another member of the team, boxing some orders up. I felt, well I felt a little wrong, like I stepped into Santa's workshop and all of his little elves are tasking away, because definitely the magic happened here. I was given a tour through some of the isles, and the juice room. The juice room btw is a small kitchen - wall to wall flavors making me think of Willy Wonka's (the old version) inventing room. The store had parts I had never thought of before, much less never seen - those acrylic tubes are awesome!! Prepared and pre-made juices are lining another wall. I met the executive chef of the team; you can tell quality by their nomenclature. It's not the mad scientist, or mixologist, but executive chef. We chatted a bit, and I got a quick lesson in how Mad Vapes came to be - very cool.
My buddy's wife showed up, and she was cared for. She wanted to buy a disposable for my buddy and herself. She was a little timid about buying it, but they helped unbox and set up, answered all of her questions, and generally put her at ease. She took her first vape on her own equipment right there in the store!! My other half had asked that I restrict my purchases to the minimum, so I only intended to pick up a 50ml liquid and a few empty 3mls; in other words a small purchase. That didn't deter the team from treating me and my friend like royalty. In fact, before I bought my liquid, they were eager for me to try it prior to purchasing. That screams Customer Service! When they offered some samples for us to take home with us, I saw a flavor I would love to sample but remarked that the nic strength was off, it was quickly taken from me, and adjusted up to my preferred level!!
All in all a really excellent experience; great stock, great people, and great god all those juices!!!!
In the span of 30 minutes you have definitely created a lifetime loyal customer. Thank you so much and to quote Arnie.... 'I'll be back"!!
