MadVapes needs to step it up in the Shipping Dept

[dgreen]

So I ordered a few small items last Saturday and they still havent arrived yet. I understand that most likely they dont ship on Saturdays and that it would ship first thing Monday. Tracking says that they were electronically notified on May 2nd to expect a package for mailing. Its now Thursday and still no package. I even paid for Priority mail...Priority mail is 2-3 days.

So frustrating because now I have some cartos without adapters.

 

[spaky]

It's most likely not their fault. Sometimes things just take longer than they should. I ordered some atties on April 18 and they were shipped priority the next day. I just got them today.

 

[keyzygirl]

I agree,USPS is the usual culprit.

 

[spaky]

I agree,USPS is the usual culprit.

Of course every time you get a package really quick they're the culprit then too.

 

[dgreen]

Its possible but they are the only company I have this issue with.

 

[Bageone]

That is really weird.. by chance do your packages travel through Detroit? I have had huge problems with another vendor who's packages go via Detroit. Sits in Detroit for days sometimes.

On another note madvapes is probably the quickest vendor I deal with.. How he gets things to CA in two-three days amazes me

 

[MastiffMike]

Madvapes has gotten ALL my orders to me extremely fast. No matter what day of the week, or time of day/night I place my order, it's here in 3 days MAX.

That leaves me to believe it's a problem with the shipping company NOT the shipper. Any status update on the "electronic notification"?

 

[keyzygirl]

Stuff takes forever to get to me,Madvapes was pretty quick.Thats why I said USPS.

 

[BradSmith]

Please people don't pay extra for priority shipping. In fact if I was MadVapes (who has been great for me) I would drop the option. I have actually found that shipping first class is often the exact same time frame. In fact Priority shipping is often cheeper than first class. I have shipped thousands of items and I have no doubt that "Priority" shipping is not what they say it is.

The best that any company can do is get it in the mail and hope for the best.

 

[dgreen]

I think its a MadVapes problem more than anything. I ordered from Vapornine which is east coast and Halo which is also east coast and both packages which were ordered money arrived today. This happened to me on a different order from Madvapes as well.

 

[Hidden]

It is USPS. How can MadVapes be responsible after they ship the order? As long as it is shipped a day after an order is placed I call it good shipping. Since is now in the hands of the postal service who can screw it up.

 

[dgreen]

It is USPS. How can MadVapes be responsible after they ship the order? As long as it is shipped a day after an order is placed I call it good shipping. Since is now in the hands of the postal service who can screw it up.

It says "USPS was notified by the shipper on May 2nd to expect a package for mailing". Since Madvapes provides tracking how has the package not been scanned for updated tracking info yet. Unless the package has not been shipped yet. It could be a USPS but like I said I order stuff from various east coast vender and dont have this problem..

I love MadVapes and this post is not to discourage anyone from buying from them. I will continue to buy just a little curious why I dont have my package yet. Only seems to be an issue when I order on Saturdays.

 

[bsoplinger]

It says "USPS was notified by the shipper on May 2nd to expect a package for mailing". Since Madvapes provides tracking how has the package not been scanned for updated tracking info yet. Unless the package has not been shipped yet.

Trouble is that USPS 'tracking' is a misnomer. USPS only provides delivery information/confirmation. Everything in between is optional. So you see that a company printed a label and then the day the package was delivered. Sometimes you'll see steps in between but often you won't especially with 1st class vs. Priority Mail. You'll hardly ever see detailed info like you'd see with UPS or Fedex. Which means the info you see of a label printed and nothing more is all you'd see until the package is delivered.

 

[pintail64]

USPS does not guarantee any of their delivery times...even Priority Mail. Generally for me both first class and priority take 4 days to get to me, even though USPS says it should be 2 day delivery...I am starting at the time that it arrives at the post office, not the electronic transfer of information. I have a package that has been at the mail sort facility in St Louis for 2 days right now....I hope it makes it tomorrow.

 

[jcamacho]

Wow, thats a surprise, I usually get my stuff in 3 or 4 days.

 

[Parky50]

On another note MadVapes is probably the quickest vendor I deal with.. How he gets things to CA in two-three days amazes me

Yeah... I'm thinking it not MadVapes slowing things down here. By far one of the fastest shippers that I have worked with FER SURE.

 

[lotus14]

I'm close by in SC. Every order I've placed has been in the evening and shipped the next day. I used Priority once and it took two days to get here. Every other order I've used First Class and they've all arrived the next day.

 

[hoogie76]

It says "USPS was notified by the shipper on May 2nd to expect a package for mailing". Since Madvapes provides tracking how has the package not been scanned for updated tracking info yet. Unless the package has not been shipped yet. It could be a USPS but like I said I order stuff from various east coast vender and dont have this problem..

I love MadVapes and this post is not to discourage anyone from buying from them. I will continue to buy just a little curious why I dont have my package yet. Only seems to be an issue when I order on Saturdays.

Friday and Saturday orders are difficult

We usualy ship within 24 hours but our cutoff time for Saturday outbound shipments is 12:00 pm..


We typically average about 70 orders in the queue at any particular time so an order placed on Friday has a good chance of shipping on Saturday but the Saturday cutoff times kills us sometimes.. Your order may be labelled and packed but if it's after Saturday after 12:00pm it really won't go out until Monday..

The whole USPS shipping/scanning thing is somewaht of a scam.. Like bsoplinger said, USPS does not actually provide any tracking information. they may appear to but it's really not an actual tracking #.

USPS does not scan packages individually like UPS or Fedex does.. Instead they use a 'scan form', which is a batch manifest form that contains info about the shipments for that specific pickup and will only say that USPS has accepted the package if the form is scanned..

Where one of the real problems lies with endicia, our label processor, and it's really not thier problem but ours.. The batch job for creating a scan form closes each night at 11pm.. If we forget to print the scan form then 'tracking' will typically say electronic info received until the package is delivered or received at your local po..

Unfortunately we miss the cutoff time sometimes to print the manifest for the day and can have anywhere from 50 to 120 packages that show just 'electronic info recieved' where in reality they are already in transit..

Once it leaves our facility, it's a bit out of our control as how long it takes to get to you.. We do our best to get it out of here as quickly as possible..

hoog

 

[spaky]

We usualy ship the within 24 hours but our cutoff time for Saturday shipments is 12:00 pm..


We typically average about 70 order inthe queue at any particular tie so an order placed on Friday has a good chance of shipping on Saturday but the Saturday cutoff times kills us sometimes.. Your order may be shipped and packed but if it's after Saturday after 12:00pm it really won't go out until Monday..

The whole USPS shipping/scanning thing is somewaht of a scam.. Like bsoplinger said, USPS does not actually provide any tracking information. they may appear to but it's really not an actual tracking #.

USPS does not scan packages individually like UPS or Fedex does.. Instead they use a scan form, which is a batch form that contains info about the shipments for that specific pickup and will only say that USPS has accepted the package if the form is scanned..

Where one of the real problems lies with endicia, our label processor, and it's really not thier problem but ours.. The batch job for creating a scan form closes each night at 11pm.. If we forget to print the scan form then 'tracking' will typically say electronic info received until the package is delivered..

Unfortunately we miss the cutoff time sometimes and can have anywhere from 50 to 120 packages that show just 'electronic info recieved' where in reality they are alreay in transit..

Unless we work 24 hours a day or switch to another carrier to provide more detailed tracking onfornation then I'm not sure how we could ship any faster..

hoog

Just be cause you switch to another carrier doesn't mean it would be faster though. It would just be tracked better. At least with USPS you can get a surprise like I did today. The others would just torture you knowing that you wouldn't get it that day.

 

[Badfish20]

Ordered from Madvapes a few times, package is always here in 2-3 days after I order.